As a End User Support, Specialist, I have 4 years of hands-on experience in providing top-notch technical and remote support to both internal and external users in company and I am dedicated EUC Engineer with a passion for resolving technical challenges and ensuring seamless user experiences.Work and responsibilities:-I have a strong background in handling desktop related issues and providing technical support to users in company. I have a good understanding of operating system, application and computers system. I am skilled in troubleshooting of desktop, laptop and printer related issues. I am assembling and dessembling of computer systems. I am perform day to day activity for check the system backup and maintenance. I have successfully handled user tickets related to hardware, software, and networking issues. I have also worked on incident and service request ensuring that tickets are handled within the defined SLA. I am also taking care of e-mail client like outlook 2016, Exchange and Office 365 mails.I also resolve issues for user via remote support in person, Resolve technical issues in a timely manner using available resources within the company. Experience with the Service Now, Summit, and Zendesk Tool managing and monitoring the tickets regarding IT-related issues.Experience with handling escalated issues and coordinating with the respective team for the issue and assigned task.Installing, updating, and managing Windows systems, Finding and Resolving the problem of operating systems.Diagnose and troubleshoot technical issues. Including account setup and network configuration.Respond to service requests and incidents promptly, adhering to established SLAs.Setup and configure new Laptop /Desktop with installed basic driver and standard software application. • Proficient in troubleshooting in software and hardware issues. • Strong knowledge of Operating System windows 7, 10 and 11 pro. • Installation/troubleshoot of Business Applications - Client Level, Login Issues etc.• Logging request for application access on behalf of users.• Provide remote Support through Tight VNC, Any desk etc.• Installation, configuration and troubleshooting MS-outlook, MS-office 2010, 2013 and 2016.• Providing system and network support on day-to-day different customer.