• Acting FSM from December 2019 to March 2020 due to medical leave of FSM• Delegation of daily tasks with an assigned list for the staff for each shift.• Involved in customer experience, inventory management, financial planning, sales and marketing in the store.• Provide analysis for all aspects in the various departments of the store to maintain store standards• Managed the store as acting Front Store Manager on numerous occasions in the absence of a Front Store Manager.• Assign roles to staff and am personally involved with ensuring planograms are completed within the suggested time frame in every period.• Allocating days for conducting cycle counts regularly during the week, which helped correct discrepancies and minimizes inventory shrink.• While rolling out the self-checkouts, worked with the cashiers and the cash manager to achieve the usage target within a month of implementation.• Led as team captain for numerous fundraisers to encourage staff participation and involvement, sourced food trucks, tapped into staff skills to raise money, organized raffles etc.• Assisting the Front Store Manager in Human Resource Management of the store • Ensuring objectives set by the head office are met.• Assisting in managing some financial and physical resources of the store• Interfacing with other departments to ensure achievement of store targets.• Providing leadership, guidance and performance appraisals to store staff• Leading customer service activities to maintain customer satisfaction• Involved in regular communications with staff and customers for standards feedback• Involved in the receiving department in every aspect dealing with the majority of vendors. • Organizing of team building activities to promote and celebrate team diversity and boost staff morale

Working with a various properties in the hospitality industry in Accra, Ghana.Suggesting new control systems in various departments.Introducing staff to build a service based team & setting service delivery standards for them.Suggesting standards of quality & service in various departments.Proposing marketing strategies using various media.Analysing financial data and utilising a budget to ensure cost effectiveness while achieving various targets.Advising on refurbishment and renovation plans for the various properties.

Supervising and managing the opening of the 4 star Golden Tulip Hotel in EnuguSetting up efficient operation and cost control of all departments & facilitiesMaintaining standards of quality, service & presentation in Food and BeverageMaintaining standards of comfort and cleanliness in HousekeepingManaging effective staffing proceduresDeveloping short and long term marketing strategiesBuilding relationships both internally and externally with staff and corporate firmsMeasuring & monitoring all parameters & attributes against pre-determined targets

Oversee all departments of the hotel Ensure each department works in an efficient manner.Monitor operations of departments to analyse their performance and employee dedication.Assist various heads of departments with new ideas in order to improve business.Monitor ongoing renovation work to provide better facilities and standards for the hotel.Supervising procurement activities.Supervise all departments of the hotel Ensure each department works in an efficient manner.Monitor performance of individuals to analyse their performance and dedication.Assist various heads of departments with new ideas in order to improve business.Monitor ongoing renovation work to provide better facilities and standards for the hotel.Overseeing purchase and procurement

Monitored renovation & building projects including Holiday Inn Hotel Accra, residential and corporate facilities.Assisted in the procurement of various equipment for facilitiesInvolved in interviews and selection of individuals for the organizationCarried out various PR activities to help improve relations with organizations.Supervised employees in implementing certain standards required by the franchise.