► Working with an external consultant, undertook a full RFP process to shortlist and select a new Managed Service Provider (MSP) to look after the IT infrastructure and service function. ► Oversee, design and manage the technological fit out of moving to new office spaces within 3 months. Doubling of desk spaces and quadrupling of Teams based meeting and collaboration spaces. This project involved many challenges with line delivery and co-ordinating with the various contractors to ensure a smooth delivery. Temporary solutions were sought and implemented to ensure a smooth and successful transition.► From past experience from Arsenal, implement an improved reporting and matchday process to ensure clear and consistent operation, highlighting problems to prevent future recurrences and reducing issues. Furthermore, improvements to the major incident process ensuring clearer responsibilities, reporting and follow-up actions.► Working with new and existing vendors, obtain best ROI for equipment purchasing. Scrutinise all purchasing past and present to ensure a complete auditable inventory of high value assets.

► Led business-facing application development and managed end-to-end project lifecycles, overseeing systems implementations, providing application support, managing the service desk, and optimising IT operations. This included matchday support, infrastructure management, network design/support, and effective vendor management.► Implemented a comprehensive cybersecurity strategy aimed at reducing risks. Enhanced end-user awareness, maintained up-to-date policies, and established rigorous process controls, such as regular patching. Orchestrated an ongoing program of technical initiatives, leading to a significant improvement in security posture. Successfully executed incident response and disaster recovery plans, conducted regular phishing campaigns, and ensured mandatory end-user cyber training.► Took charge of the IT budget, conducting meticulous forecasting for both capital and operational expenditures, ensuring cost-effective resource allocation, and aligning expenditures with long-term IT objectives.► Supervised IT recruitment efforts, ensuring the IT team's structure aligned with evolving business needs. Conducted regular one-on-one sessions and team meetings to foster continuous improvement and collaboration.► Collaborated with procurement teams and external support partners to orchestrate Request for Proposals (RFPs) for various new and existing services, ensuring optimal pricing and solutions that met business requirements.► Engaged closely with internal and external stakeholders to ensure the delivery of fit-for-purpose services and solutions. This included active participation in service procurement, vendor management, and project delivery, always in line with the agreed-upon strategy and business needs.

► Championed Arsenal's cybersecurity initiatives, securing consecutive Cyber Essentials and Cyber Essentials Plus certifications. Orchestrated annual penetration testing, vulnerability scanning, and established a state-of-the-art Managed Security Operations Centre (SOC). These proactive measures fortified the organisation against evolving threats, showcasing a commitment to ongoing security excellence.► Led a comprehensive migration initiative, transitioning Arsenal's entire IT ecosystem from legacy Microsoft Windows platforms to in support versions. This encompassed end-user computing, server infrastructure, and point-of-sale terminals. This strategic move enhanced operational efficiency, security, and positioned the club for future technological advancements.► Implemented advanced backup solutions, introducing Rubrik technology for enhanced data protection. Leveraged Azure Cloud for long-term data retention, optimising storage and ensuring robust disaster recovery capabilities. Collaborated with third-party partners to streamline the management of the legacy tape environment, enhancing overall data resilience.

Managing all IT, telecoms operations and a service desk across regional sites, consisting of Enterprise IT systems running a variety of platforms including: VMWare, Windows 2016, Windows 10, iOS, Office 365, Dynamics 365, Amazon EC2, Azure and Cloudflare.

Maintained direct responsibility for IT technical management and change across all GDC offices inclusive of all network infrastructure, telephony, leased lines and critical business applications to ensure the Council’s network and data remained functional & secure.

Responsibility for delivering IT support across multi-site organisation.

Manage and provide 1st to 3rd line support to 100+ users across multiple regional offices across the United Kingdom.

Management, design and development of Internal (Intranet) and external http://www.elatt.org.uk website running under Apache web server under Redhat Linux and Windows platforms.