Naveed Bhat Email & Phone Number

Mohali District, India

Ensuring timely and accurate resolution for issues related to food quality, order discrepancies, and delivery problems.Processed refunds and compensation requests, maintaining a high level of customer satisfaction by adhering to company policies and procedures.Conducted thorough investigations into claims, gathering necessary evidence and collaborating with delivery partners, restaurants, and customers to ensure fair outcomes.Utilized CRM systems to track and manage claims, ensuring proper documentation and follow-up for each case to provide clear communication and status updates to stakeholders.Analyzed claim trends to identify common issues and provided feedback to management and operations teams for process improvement and service enhancement.Developed and maintained strong relationships with restaurant partners and delivery personnel to facilitate effective resolution of claims and enhance overall service quality.Delivered exceptional customer service addressing inquiries and concerns with empathy and professionalism to ensure a positive customer experience and brand loyalty.

India

Assist customers in making informed purchasing decisions by providing detailed product information and recommendations for bulk orders.Protect customers from fraud by implementing secure transaction practices and educating them on safe purchasing methods.Respond to customer inquiries promptly and effectively, ensuring a positive customer experience.Engage in successful negotiation strategies to achieve beneficial sales outcomes and maintain customer satisfaction.Provide comprehensive help desk services, resolving customer issues and concerns efficiently.Generate sales leads through proactive communication and follow-up with potential clients.Maintain accurate records of customer interactions and transactions to improve service delivery and sales conversion rates.Achieve sales conversion targets through persuasive communication and relationship-building with customers.

Mped, Health And Physical Education/Fitness, A

Bachelor'S Degree, Health And Physical Education/Fitness