Naveed Farooque Email and Phone Number
Summary:Visionary Operations Leader with 14+ years of unparalleled experience in driving operational excellence across Operations, Technical Services, Repair Centers, Spare Parts, and Product Management.Strategic Planning & Process Optimization: Proven track record in formulating and executing robust strategic plans that align with business objectives, streamline operations, and amplify efficiency, consistently resulted in top-tier performance and substantial organizational growth.Multi-Functional Team Leadership: Successfully led dynamic, cross-functional teams, including Field Operations, Spare Parts Management, Technical Support, Repair Centers, and Customer Service, ensuring peak performance and efficiency by fostering a collaborative and high-performing team culture.Lean Six Sigma Certified: As a Certified Lean Six Sigma Green Belt, excelled in deploying process improvement methodologies that drive continuous improvement, reduce costs, and enhance operational effectiveness.Financial Oversight & Cost Optimization Expert: Adept in budgeting and financial management, having a stellar track record of maintaining service revenue and significantly reducing operational costs without compromising quality or customer satisfaction.Customer-Centric Approach: My strong focus on customer satisfaction and engagement ensures that customer requirements are met with precision, maintaining high SLA performance and building long-term client relationships.Vendor Management & Contract Negotiation: Experienced in managing vendor relationships and negotiating contracts, ensuring the timely supply of spare parts and consumables, crucial for maintaining operational continuity.Digital Transformation Leader: Successfully spearheaded digitalization projects that streamline service processes and enhance operational capabilities, positioning organizations for future growth and adaptability.Proven Operational Achievements: Recognized for achieving significant operational milestones, including exemplary SLA performance, substantial cost reductions, and successful product launches, leading to operational excellence and sustained organizational success.
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Director Of Technical ServicesAbana Enterprises Group Co.Riyadh, Sa
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Director Of Technical ServicesAbana Enterprises Group Co. Feb 2022 - PresentRiyadh, Saudi ArabiaNotable Accomplishments:Spearheaded the Re-Branding Project for Major Saudi Banks, elevating our brand presence.Achieved an 18% reduction in operational costs from 2022 to 2023.Realized cost savings of 2.5M SAR in the 2022-2023 financial year through strategic spare parts and service stock management.Implemented the first Glory Global Solutions Repair Centre in GCC, setting a new industry benchmark.Directed 4 Workshop Repair Centers, achieving a 97.5% SLA performance. -
Senior Operations ManagerAbana Enterprises Group Co. Mar 2021 - Jan 2022Riyadh, Saudi ArabiaSteering field operations with a robust team of 200+ Field Engineers, I ensured the highest standards of service delivery and customer satisfaction. Key accomplishments include:Leading seamless operational transitions, including an ATM operations takeover that reduced service penalties by 80%.Orchestrating comprehensive training programs, fostering a culture of continuous improvement and excellence
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Operations ManagerAbana Enterprises Group Co. Oct 2018 - Feb 2021Riyadh, Saudi ArabiaManaging field operations across 23 branches, I specialized in Cash/Coin machines and ATM & BDM SLM services. My focus on team development and capacity building led to:Sustained high performance and service reliability, driving significant improvements in customer satisfaction.
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Regional Manager- Central RegionAbana Enterprises Group Co. Sep 2018 - Oct 2018Riyadh, Saudi ArabiaTo assure the effective and productive field operation of Central Region branches ( Riyadh, Bureidah, Hail, Al Kharj ) in accordance with schedules and quality procedures. Manage branches in accordance with company policies and procedures.
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Performance ManagerAbana Enterprises Group Co. Feb 2015 - Aug 2018Riyadh, Saudi ArabiaMonitor department performance issues.Devise and implement strategies and policies.Manage development and implementation of monitoring systems for departmental performance indicators and standards, including ensuring data quality and compliance with internal and external audit requirements.Coordinate and facilitate the communication to all staff of performance issues including the preparation of reports for Director-Technical Services and committees and giving presentations.To… Show more Monitor department performance issues.Devise and implement strategies and policies.Manage development and implementation of monitoring systems for departmental performance indicators and standards, including ensuring data quality and compliance with internal and external audit requirements.Coordinate and facilitate the communication to all staff of performance issues including the preparation of reports for Director-Technical Services and committees and giving presentations.To be responsible for managing and controlling budgets and expenditure within the approved allocations of the section.Coordinate regional performance indicator information. Show less
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Planning EngineerAbana Enterprises Group Co. Aug 2012 - Feb 2015Riyadh
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Operations ManagerI-Cat Infotech Pvt Ltd Apr 2009 - Jul 2012Lucknow Area, IndiaDaily scheduling of sales and service team and maintaining a list of on call and "ready" materials Monitoring all detail suppliesPlan, direct, and coordinate the operations of company. Duties and responsibilities include formulating policies, managing daily operations, and planning. Determine the demand for products and services offered by a firm and its competitors and identify potential customersDevelop pricing strategies with the goal of maximizing the firm's profits or… Show more Daily scheduling of sales and service team and maintaining a list of on call and "ready" materials Monitoring all detail suppliesPlan, direct, and coordinate the operations of company. Duties and responsibilities include formulating policies, managing daily operations, and planning. Determine the demand for products and services offered by a firm and its competitors and identify potential customersDevelop pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied Show less
Naveed Farooque Skills
Naveed Farooque Education Details
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Electrical, Electronics And Communications Engineering -
St.Teresa'S Day School & CollegeScience
Frequently Asked Questions about Naveed Farooque
What company does Naveed Farooque work for?
Naveed Farooque works for Abana Enterprises Group Co.
What is Naveed Farooque's role at the current company?
Naveed Farooque's current role is Director of Technical Services.
What schools did Naveed Farooque attend?
Naveed Farooque attended Board Of Technical Education, Uttar Pradesh (Bteup), St.teresa's Day School & College.
What skills is Naveed Farooque known for?
Naveed Farooque has skills like Team Management, Telecommunications, Competitive Analysis, Team Leadership, Operations Management, Performance Management, Management, Leadership, Revenue Analysis, Cost Management, Problem Solving.
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