Prepared month-end reports including customers' claims, outstanding reports, and aging analysis.Regularly communicating with the Front-end team thru teleconference and mail.Solving the queries of the Channel Partners through Emails & calls.Responsible for open claims reports and daily status reports for the operation team.Analysis of TAT (Turnaround Time) and Volume on a weekly & monthly basis.Publishing daily productivity dashboard, and Daily metrics to the Managers and leads.Responsible for open backlogs reports and daily status reports for the front-end team.Handling High Priority Escalations and coordinated and ensure the same is resolved on top priority.Published numbers of complaints received from distributors & retailers- Partner Management.