Naveed Khalid Email & Phone Number

Abudhabi

• Maintain and troubleshooting Airport multi-vendor Network equipment (Cisco, HUAWEI, HP, Juniper)• Manage services through Network Monitoring Systems (NCE, ESITE, Link Shadow, HPSM & Zapto)• Diagnose, Documents and Escalate Issues with Network as well as IT Nodes• Fault Handling and Escalation through Control Room• Network Provisioning including IP Assignment, Airport Network Surveillance and configurations• Identifying and responding to the network issues, liaising with 3rd party suppliers & ISPs, handling escalation through to resolution• Perform periodic configuration backup and health check of network nodes • Create and maintain technical documentation of processes / procedures used throughout the operations• Participate in a 24x7 call-out rotation to rectify and fix IT issues• Create, update & route trouble tickets to concerned teams • Provide critical service outage notification and escalate issues for timely resolution • Maintain and comply with standard Company technical and administrative procedures • Monitor network status and provide support for issues related to the network infrastructure, hardware, and applications

Abu Dhabi Airport, Uae

• Contributing in the development & implementation of IT support policies. • AD users accounts management and security. Group Policy• Taking backups, processing IT Clearance. • Design, develop, implement and monitor Incident Management lifecycle to provide quality of support. • Providing First line, second line of support for end users computing systems.• Installing and supporting Applications and Operating systems.• Installing and support for Printers and Printing services.• First Level of support for PC’s, and all end users devices (Hardware/Software problems).• Installing and supporting computer Cabling.• First line, Second line of support for LAN’s and WAN’s.• Reporting problems and tasks on the computer Service Disk Trouble Ticketing system.• Backup’s and restore for end users computers.• Logs all calls, interactions and do first line, second line support.• Coordinating with different vendors. Helpdesk, Remote Assistant, Technical Support.• Providing Daily, weekly and monthly report to management via NMS

Riyadh / Sakakah

(In NOC)• Monitoring STC IP-MPLS Network in STC Data Network Operation Center (DNOC-NS) which consist of Cisco’s CRS, Cisco Edge 7613, Cisco Aggregator 7609, Cisco ME3400 network devices.• Creating and updating Trouble Tickets using (RTTS) Problem Management System(PMS)• Troubleshooting link failure & power related issues by providing remote support to Field Technicians.• Monitoring CACTI for live traffic related to Cisco devices and blackberry circuits• Practical knowledge of working on IBM Tivoli and Cisco CIC Network Monitoring software.• Submitting the daily maintenance report to Network Monitoring director.• Network Event Severity Level Identification (Critical, Major, Minor and Informational).• Monitoring the whole process of the tickets items, and closes the alarms within the SLA• Escalate the alarms to different groups (desired exchange or customer equipment)(In Field)• & M of Cisco CRS, Edges 7613, Aggregators 7609 as well as Cisco UPEs• & M of Shadow Routers, RTPE & TS(Terminal Switch)• Access the HUAWEI (OSN 1500, 2500, 3500 & 9500) system & T-shooting low power issue• Huawei BWS 1600G DWDM systems troubleshooting• SURPASS hiT 7070 – hiT 7300 ADMU, multiple STM-64 maintenance & Troubleshooting• Login to the DACS systems for remote backup as well as local backup• Created & Updated FUP s to update the inventory system of SDH sites• ADM-1, ADM-4, Lambda Unite, Lucent ISM-2000 system login & trobleshoot• VDSL Cabinet (European & Asian) operations & Troubleshooting• Performed various transmission equipment PAT activities with vendor & STC professionals• Excellent understanding of MOPS in order to check the overall system working• Completele documenting the PAT G1 form, OIL sheet & participator List sheet• Login to Cisco CRS-1 & 3, Edges(7613) & Aggregators(7609) for troubleshooting• Making crossover and straight through cables according to demand of system• Performed PMRs, MDTs, TCNs & ETCN.