Naveed Khaliq Khan's Location
Rawalpindi, Punjab, Pakistan, Pakistan
Naveed Khaliq Khan's Contact Details
Naveed Khaliq Khan personal email
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About Naveed Khaliq Khan
Bringing 25+years of experience in hospitality - Facilities and project management, excellent leadership and revenue management skills, a proven track record in improving guest satisfaction and operational efficiency. Committed to providing exceptional guest services by managing all aspects of hotel and resort operations.Responsible for the managing and delivering the day-to-day marketing activities for hotel in line with the budgeting processes to support the delivery of hotel Revenue targets. Committed to providing exceptional guest services by managing all aspects of hotel operations effectively. Looking forward to utilizing my expertise with budgeting processes, marketing strategies, staff development plans and recognized leadership capabilities combined with excellent organizational skills towards achieving success within the organization's goals through effective hotel management practices to enhance the profitability and growth of the Hotel.DECRIPTION: Providing functional assistance and directions to the all Hotel Operational department. Responsible to oversee the complete hotel operation. Ensuring that the hotel's guest rooms, public spaces are clean, comfortable, and well-maintained as per brand standards to provide exceptional service and guarantee that the guests are enjoying an outstanding atmosphere.having proactive approach to role with a key focus on developing and supporting team members. Promoting teamwork and daily communication and coordination with other departments.Having strong leadership qualities and a sense of dedication and responsibility towards my work and goals. My Leadership skills are influencing my team to get the job done effectively within targeted time.I strongly believe in the power of knowledge, constant training and empowering my team to develop new ideas and concepts, which will allow us to stay ahead of the competition, as my values are simple: Guest, Quality, People and Profit. Specialties: • Hotels and Resorts Management - Consultancy• Certified Interior Designer• Certified Rooms Division Expert - Troubleshooting Rooms Divisions Operations• A Revenue Management specialist• Market Intelligence - Segmentations Expert• Rooms Renovation and Refurbishment Expert• Brand Standard Guest Services Audit Expert• Hotel & Resort Recruiting Hiring Expert• Excellent Exposure to Per-opening Hotels and Resorts• Developing Hotel Management Operational procedures & Manuals• Budgeting, closing, coaching, contract management
Naveed Khaliq Khan Work Experience Details
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General ManagerKhoj Resorts Oct 2023 - PresentPakistanResponsible for executing the strategic goals of Resorts and ensuring that everyone is performing in alignment with those goals. Responsible to oversee overall operations with the overarching goal of creating the best guest experience possible.Creating marketing campaigns to promote the resort’s brand and increase sale.Responsible for managing marketing efforts, developing new business partnerships, and other tasks related to growing the resort’s revenue stream.Conducting interviews, hiring staff, and overseeing staff training to ensure employees are complying with company policies.Meeting with managers of facilities such as restaurants or spas to discuss business operations.Overseeing the financial performance of the resort, making adjustments to meet budget goals.Managing the daily operations of the resort, including ensuring that facilities are clean and well maintained.Ensuring that all facilities and amenities are in good working order and ready for use by guests.Conducting regular meetings with department heads to discuss business operations and identify issues that need attention.Establishing and enforcing policies regarding safety and security of guests, employee conduct, and environmental issues such as waste management.Determining staffing needs based on current and projected guest capacity, and hiring new employees when needed. -
Director Of Rooms DivisionHashoo Group Mar 2019 - Oct 2023Rawalpindi, Punjab, PakistanJOB SUMMERY: Providing functional assistance and direction to the Rooms Division and sales. Responsible to assist the General Manager to oversee the complete hotel operation. Ensuring that the hotel's guest rooms, public spaces are clean, comfortable, and well-maintained as per brand standards to provide exceptional service and guaranteed that the guests are enjoying in outstanding atmosphere. Responsible for ensuring the entire Rooms operation is running smoothly for all guests. having strong attention to detail strength and work with and lead my teams to work in a seamless and effortless manner. Making sure that Rooms division meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. STRENGTH: I strongly believe in the power of knowledge and empowering my team to develop new ideas and concepts; we are very exciting and enthusiastic to achieved 100% objectives for year 22-23 as our values are simple; ensuring the care and comfort of all hotel Guests, improving in Rooms quality have done the renovation of entire Floors almost 41 Rooms, we have improve the guest Experience and reduced 20% Guest complaints as compared to last year and also achieved 90 % scoring in brand standards, we have developed our associates, and maximizing Rooms Profit. We believed in optimizing the strengths and skills of our team to achieve maximum output as we have raised 35% ADR as compared to last year that’s really support us to improve our bottom line -
Manager Hk - Facilities Management At Serena Hotels & Green Office Coordinator Wwf- PakistanSerena Hotels Oct 2012 - Feb 2019IslamabadJOB SUMMERY: : I was overseeing Housekeeping-Janitorial and Facilities Management Operations, managing facilities budgets, directing routine maintenance, responding to emergencies, managing risk, managing contractors, overseeing security, and conducting site inspections. Managing and providing services including parking, cleaning, technology and so on. Supervising multi-disciplinary teams of staff including cleaning, maintenance, landscaping, ensuring that basic facilities, such as water and heating, are well-maintained through effective communication with team by holding regular briefing sessions and attending all meetings. To act as the Operations Manager as required, ensuring a professional and friendly service throughout the premises. Responsible for ensuring comfort, functionality, safety, and happiness of occupants\ tenants in a building that is being managed. Maintaining the buildings and grounds of building premises, overseeing the upkeep of equipment and supplies, Assets management, tagging of all assets and up keeping of land scaping areas. determining and scheduling repairs or renovation projects and coordinating safety inspections. In charge of budget and negotiating with outside vendors for supplies, repairs, and other measures,JOB FUNCTIONS§ To comply with company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to and team members are trained accordingly. § To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the unit and ensure the departments operates effectively on a day-to-day basis, ensuring company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to ensure that Company procedures implemented with efficient stores as per business requirements as per given facilities management. -
Director Of RoomsRoyal Garden Hotel Sep 2011 - Sep 2012Overseeing as the strategic business leader of Rooms division. Responsible for planning, developing, implementing and evaluating the quality of rooms division operations. works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Responsible for the management and coordination of all Rooms area departments Front Desk, Engineering, Maintenance, Housekeeping, laundry and managing staff. Plans, develops, implements, and evaluates the quality of property's guest rooms and public spaces. Strived to continually improve guest and employee satisfaction and maximize the financial performance of the department to maximize rooms revenue by increasing occupancy and average room rate by using revenue management techniques to exceed budgeted targets and Supports Food & Beverage Department in promotions to increase revenues in these departments via direct selling by Rooms Division ensures Rooms division operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the Rooms Division. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company. -
Rooms Division ManagerHoliday Inn Sep 2009 - Mar 2012Lahore, Punjab, PakistanJOB SUMMERY: Responsible for the management and coordination of all Rooms area departments (including Front Desk, Engineering/Maintenance\Housekeeping, and laundry) and managing staff. Plans, develops, implements, and evaluates the quality of property's guest rooms and public spaces. Strived to continually improve guest and employee satisfaction and maximize the financial performance of the department to maximize rooms revenue by increasing occupancy and average room rate by using revenue management techniques to exceed budgeted targets and Supports Food & Beverage Department in promotions to increase revenues in these departments via direct selling by Rooms Division staff.ESSENTIAL JOB FUNCTIONS1) Ensures that Brand Standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.2) Implemented and managed hotel's daily quality process including goal communication, associate improvement, compliance with Brand standards of product and performance, service recovery and problem resolution. Disseminate feedback from online guest survey network, guest satisfaction and service failure measurements and coach accordingly. 3) Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Communicate both verbally and in writing to provide clear direction to staff.4) Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.5) Prepare written correspondence to guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency. -
Executive Assistant Manager-EhkMarriott Hotels Oct 2005 - Jun 2009Islamabad Marriott Hotel Hashoo Group approach me while I was working as EAM at Jeddah Orchid Hotel in 2005 for availing an opportunity as Rooms Division Manager at Pearl Continental Muzafarbad, Pakistan. But when I reached in Pakistan the hotel opening delayed and management kept me in Islamabad Marriott Hotel Executive Housekeeper Later They awarded me the responsibilities to update the standards and improve the quality standards of product to renovate the Rooms and other guest related products at back and heart of house areas and promised me to promote later when they would have a good vacant position for me, later I was officiating EAM position and responsible to assist the General Manager to oversee the complete hotel operation. Ensuring that the hotel's guest rooms, public spaces are clean, comfortable, and well-maintained as per brand standards to provide exceptional service and guarantee that the guests are enjoying an outstanding atmosphere. -
Eam- Head Of Rooms Division And Director Of Sales And MarketingJeddahorchid Apr 2004 - May 2005Jeddah, Saudi ArabiaJOB SUMMERY: During my almost one-year tenure, responsible for developing, directing, monitoring, and supervising all the Hotel Rooms Division and Marketing & Sales Operations. I was responsible for overseeing Engineering, Security, Housekeeping, Reservations, Front Office, Banquets, Sales, Recreation and Health Club operations. In -charge of ensuring that the Hotel operations meet the brand's standards.JOB RESPONSIBALITIES I was responsible for ensuring that the customer needs are met.§ I endeavored to ensure the associates satisfaction, focusing on growing revenues and maximizing the financial performance of the department. Developing and implementing hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target for customer and associates. I was responsible for maximizing revenue through effective yielding techniques in conjunction with the General Manager, and Revenue Manager.§ Through regular brain storming sessions, we created an exceptional guest experience through an enthusiastic approach to providing excellent Guest services and genuine Hospitality by creating memorable luxury experience to all Guests.§ We reduced the No of Guest Complaints by 30% then Last year and have increased the percentage in profitability in Rooms Division by 88%. -
Executive Hk ManagerHabtoor Hospitality Oct 2002 - Feb 2004Metropolitan Hotel Makkah Saudi Arabia (Formerly Hyatt Regency Makkah) Total 570 RoomsJOB SUMMERY AND RESPONSIBILITIES: We Proved through our professional leadership Skills within the Rooms Division and provide wow experiences for our guests, owners, and our team members.Under the general direction of the General Manager within the limits established policies and procedures, oversees, and directs all aspects of overall housekeeping and laundry operations which included guest rooms, public areas and specified back-of-the-house areas and shopping malls. § I participated in the development of business strategies for the rooms division which are aligned with the overall objectives of the hotel.§ Oversees and ensures overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards. An interview, trains, supervises, counsels, schedules, and evaluates staff.§ To manages all financial aspects of the operation including forecasting, budgeting, purchasing and inventory control.§ Supervise Deputy Executive Housekeeper, Asst. Executive Housekeeper, Laundry Manager, Floor Supervisors, Public Area Supervisor, Head Gardner, and Linen Room Supervisor.§ Monitor all Housekeeping personnel to ensure guests receive prompt and courteous service to ensure maximum guest satisfaction.§ To ensure the efficient and economical processing of all guest and house laundry and dry-cleaning items.§ Responsible for entire operational matters of three towers and did extra achievements to improve the brand and quality standard involved in renovation projects of hotel to take up the top level of services in town and region as well in year 2003 and awarded Best Management Excellence award upon my services. Oversees and ensures overall cleanliness and product quality of the hotel and two towers in accordance with hotel, corporate and Department of Health standards. An interview, trains, supervises, counsels, schedules, and evaluates Housekeeping. -
Resort ManagerLa Fontaine Hotels & Resorts Mar 2001 - Sep 2002Jeddah, Saudi ArabiaJOB SUMMARY: Managing all operations within the resort with focus on improving guest service and employee engagement whilst improving the processes & efficiency of operating departments. I ensured that all Resort departments are continually balanced, while focusing on providing an exceptional experience for every resort guest, while maximizing department profitability and maintaining positive Owner’s relations and Direct report to Owners for following:• Planning and organizing accommodation and other Villa services• Setting and achieving sales and profit targets• Analyzing sales figures and devising marketing and revenue management strategies• Dealing with customer complaints and comments• Addressing problems and troubleshooting• Supervising maintenance, supplies, renovations, and furnishings• Carrying out inspections of property and services as per brand standards Responsible for providing the leadership and direction for all departments and vendors to ensure the successful execution of all resort operations goals.§ overseeing the day-to-day resort operations, including responding to guest inquiries and resolving guest concerns.§ Provided support and coaching to resort associates in all departments, reviewing and reporting on resort financials, and preparing quarterly board of director reports.§ Responsible for the management, coaching, and development of a team of associates with various job functions related to cleaning and maintaining.§ Responsible for all phases of a full-service camping resort.§ Communicated with customers while making reservations/answering questions.§ Coordinated and managed various departments including security, housekeeping, engineering, and member services. As HK & Guest Services Director: -§ Responsible for the successful operation and administration of all housekeeping and laundry department for all regional properties.
Naveed Khaliq Khan Skills
Forecasting
Coaching
Contract Management
Hotels
Pre Opening
Hospitality Management
Hospitality Industry
Hotel Management
Hospitality
Rooms Division
Micros
Front Office
Banquets
Food And Beverage
Management
Resorts
Revenue Analysis
Customer Satisfaction
Menu Development
Restaurants
Pre Opening Experience
Yield Management
Property Management Systems
Opening Hotels
Opera
Training
Laundry
Guest Service Management
Onq
Fine Dining
Hotel Booking
Lodging
Concierge Services
Catering
Restaurant Management
Rooms Division Management
Banquet Operations
F&b Operations
Guest Recovery
Hotel Administration
Tourism
Convention Services
Cost Control
Menu Engineering
Reservation
Cuisine
Hygiene
Boutique Hotels
Menu Costing
Leisure
Naveed Khaliq Khan Education Details
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Awarded 20Dcpe-Aku Category 1 Credits -
Wisdom E-University.A -
Harcourt Learning Direct Scranton Pa UsaA
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Hotel And Tourism Management
Frequently Asked Questions about Naveed Khaliq Khan
What company does Naveed Khaliq Khan work for?
Naveed Khaliq Khan works for Khoj Resorts
What is Naveed Khaliq Khan's role at the current company?
Naveed Khaliq Khan's current role is General Manager.
What is Naveed Khaliq Khan's email address?
Naveed Khaliq Khan's email address is na****@****hoo.com
What schools did Naveed Khaliq Khan attend?
Naveed Khaliq Khan attended Aga Khan University, Wisdom E-University., Harcourt Learning Direct Scranton Pa Usa, César Ritz Colleges Switzerland, University Of Karachi.
What skills is Naveed Khaliq Khan known for?
Naveed Khaliq Khan has skills like Forecasting, Coaching, Contract Management, Hotels, Pre Opening, Hospitality Management, Hospitality Industry, Hotel Management, Hospitality, Rooms Division, Micros, Front Office.
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