• Oversee day-to-day operations/maintenance services in a complex, mission-critical environment; takes necessary steps to ensure proficiency, reliability and safety of staff.• Develop/maintain client relations; participates in client meetings re: facility enhancements, capital expenditures, asset plans, expanded FM services, etc.; anticipates short/long-term client needs and develops options.• Develop/apply systems, processes and procedures to mission-critical maintenance and operations activities to meet client/quality management standards• Develop/prepare monthly client reports and comprehensive business plans• Develop/implement maintenance and operations goals consistent with service level agreement• People Management: manage recruitment, mentoring, coaching and professional development of staff; supervises staff; provides work direction/assignment of duties; develops site goals/objectives; Identify training/educational requirements; conduct performance reviews; investigate staff performance issues/initiate appropriate action• Apply planning/scheduling techniques and risk-mitigation strategies to ensure effective delivery of preventive, predictive and responsive maintenance; ensure appropriate reporting• Manage tendering process; negotiates costs/fees; oversees external service providers; monitors contractual agreements for specialized maintenance, purchased services, etc• Liaises with stakeholders re: maintenance projects; coordinates activities of staff, consultants and contractors to ensure requirements met and facility impact minimized• Participate in development/implementation of business continuity plans in cooperation with client• Provides client support re: infrastructure, technical standards, systems commissioning, contract management and safety/integrity management• Gains competency/technical knowledge through research, training and industry contacts• Performs/supports other initiatives/duties as assigned