• Provide SME support to CNO Agile project management efforts and support for Agile tools/systems that are used to support Unified Platform (UP) program office execution. • Execute Agile ceremonies associated to Program Increment and Sprint planning and execution at ART level.• Coach and train personnel to ensures SAFe practices and ceremonies are understood and executed including but not limited to backlog development, backlog refinement, estimation, release planning, Sprint planning, visible management, daily standups, retrospectives, Sprint demos, Kanban, and other relevant practices. • Implement and maintain Dev Team plan within UP Program Office Agile project management tools (Jira and Confluence). • Develop, implement, execute, maintain, and continuously improve Agile processes to support consistent application across the entire program office.• Develop, implement, execute, maintain, and continuously improve detailed guidance to track all work within Agile management systems for UP leadership to ensure transparency of work status and traceability of work to each hierarchical component of USCYBECOM requirements. • Develop, implement, execute, maintain, and continuously improve methodology to continuously groom and prioritize team backlogs that align with requirements, as well as near-term and long-term capability roadmaps. • Develop, implement, execute, maintain, and continuously improve detailed strategy to monitor and visualize mission and/or business value, supported by metrics, of planned and delivered work for UP leadership decision support. • Develop, implement, execute, maintain, and continuously improve Agile Workflow systems to support UP and JCWA Systems of Systems planning and execution.

• Managed the execution of critical technical programs for Dell's Subscription-as-a-Service Multi-Cloud Order Flow platform (APEX), focusing on enhancing system reliability, scalability, and performance.• Facilitated, coordinated, and led cross-functional teams to complete complex technical programs, including implementing consistent program management processes for the Program Management team to ensure the successful enterprise product launch.• Led initiatives enhancing capabilities for sustaining APEX subscription offers, allowing customers to renew, expand, and transition their subscriptions to the latest business model.• Oversaw quarterly product releases using Agile/Scrum and Iterative Development methodologies, resolved customer issues, troubleshot bugs using development tools, and utilized Atlassian Confluence and Jira tools for offer creation and management.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Collaborated with the Site Reliability Engineering team to refine incident management workflow and streamline APEX Escalation Engineering efforts, reducing escalations by 15%• Reduced the time to process change requests from 2-3 weeks down to less than 4 business days • Served as IRC (Iterative Release Cadence) champion for 2 quarters, reducing defect deferrals and increasing resolution percentage to meet and exceed Dell ISG quality standards• Launched projects to improve business visibility and communication between global and local program management teams, including: o Tortola: Enablement of block and file storage offers via APEX Console o Bamboo: Migration of APEX Console's backend engine from Dell Digital to Flex on Demand o Topo Chico: Standing up to SaaS Platform 2.0, which was more integrated with other Dell systems, with better resilience and stability o Gloria: Introduction of Dell Telemetry Module on the servers and storage offerings, which will enable proactive health monitoring and remediation

• Assigned to a contract with LevelUP Software Factory (LUSF) under the U.S. Air Force, providing a “software factory” to develop new capabilities, including the Unified Platform — a cyberspace operations system for future cyber mission force capabilities.• Led the DevX team of 5, including UI/UX Developers, Web Developers, and AWS administrators, supporting DevSecOps/Kubernetes Engineers across 4 product teams, managing the full lifecycle of client engagements, and designing custom secure cloud-native platforms/applications for military cyber operations.• Collaborated among small development teams to deliver minimum viable products for prototyping and applying SAFe/Agile methodologies within the software environment in support of deployments in AWS GovCloud environments, including Cloud1, Unified Platform, and CloudOne Development Lab environments.• Played a key role in developing customer onboarding performance indicators and fostering team building dynamics, serving as a JIRA Subject Matter Expert, and creating stories, KANBAN boards, and tasks to promote information radiators across the organization.• Facilitated daily scrum meetings, sprint planning, sprint demos, and retrospectives to ensure team accountability. Operated within two-week sprints and product increments, ensuring continuous improvement in the customer onboarding process and customer satisfaction.• Prepared monthly reports highlighting the contributions of the Global InfoTek (GITI) team toward client's LUSF goals.• Conducted weekly status meetings with GITI members, documenting contributions, team progress, issues, and improvement opportunities.• Consulted on process improvements in various sections of the Software Factory, leveraging SAFe principles.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Streamlined the onboarding process for USAF Cyber Command teams’ utilization of the Unified Platform, reducing onboarding delays by 80%• Reduced customer escalations by 50%

• Directed the global product lifecycle management process, leading and participating in core teams spearheading new products for the Subscription Billing, SaaS, PaaS, IaaS and STaaS programs. • Led teams of ~12 resources, including other Product Managers, Engineers, Testers, Solution/Enterprise Architects, and Designers, including remote workers in India, to launch and sustain a complex portfolio of new products and programs.• Developed and operationalized the subscription software provisioning and management platform, working with key stakeholders, including Sales and Marketing business stakeholders, 3rd Party Vendor IT teams, DELP (Digital Entitlements, Licensing and Provisioning) internal Business stakeholders, and operations teams.• Responsible for scope, roadmaps, risks, resources, contracts, financials, business development, solutions engineering, project/program delivery, customer success, and development of partnerships with vendor partners like VMWare, Microsoft, Ingram Micro, Adobe, Dropbox, and Google.• Spearheaded successful launches of McAfee, Globalization of Microsoft 365 CSP, Google G-Suite, and VMWare Workspace One, including sales enablement activities, supply & demand forecasting, and launch readiness by participating in “go-no go” decisions.• Facilitated PI Planning sessions, Scrum of Scrums, weekly program leadership meetings, technical solution meetings, product backlog grooming sessions, weekly partner meetings, and monthly cross-team system demos.• Responsible for the requisition of various software licenses and external infrastructures through the processing of POs (Purchase Orders) via the Ariba Spend Management tool.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Spearheading a 3rd Party Software subscription project eliminating the dependency on external vendors with an estimated savings of $1M annually while enabling the business to onboard new offers faster with minimal IT interventions resulting in estimated revenue of $500M annually

• Provided end-to-end program management leadership for service delivery and launch of an OBIEE Analytics Platform and expanded 3rd party software provisioning capabilities for EMEA and APJ regions.• Managed up to 5 projects concurrently leading global project teams with up to 15 onshore/offshore team members, including Product Owner, Developers, SDIT Testers, E2E Testers, and Performance Testers. • Partnered with sales and marketing business stakeholders, 3rd party vendors (Microsoft, Odin, Datacom, Scale Matrix, Ionis), and internal stakeholders (operations and DELP).• Conducted monthly Business Requirements Gathering Sessions stakeholders for the definition of release content, facilitating project kickoff meetings, and presenting weekly status and performance metrics to Senior Management.• Managed global enterprise engagements, defining and negotiating services contracts, statement of work, services delivery, and support agreements.• Conducted GAP Analysis to understand how the upgraded system carries out the business functions and assisted in ensuring the timely implementation, conducted a feasibility study, and performed impact analysis for enhancements.• Identified, investigated, and documented business processes and their Critical Success Factors using Agile and Scrum methodologies.• On-boarded additional software vendors on the Odin platform, including MS Azure, Google G-Suite, Dell Security. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Led the efforts on 2 initiatives migrating the Odin platform onto Dell infrastructure and migrating the legacy database to the Modern Data Center.• Directed an initiative to bring a platform in-house, eliminating a vendor, resulting in an estimated annual savings of $300K • Managed a project team developing and implementing an analytics portal using OBIEE technology, saving hundreds of thousands of dollars.

• Supported the Small and Medium Business team interfacing with up to 10+ partners within the Dell IT and technology teams to define business systems and worked with internal clients and external vendors Datacom and Parallels to support the initiative.• Consulted with internal stakeholders in prioritizing product features determining the highest priority features for the user group.• Conducted System Process Analysis to identify, create and facilitate process design changes focusing on ROI to meet the long-term business strategies.• Implemented UAT, Process Flow Diagrams, Knowledge Transition Trainings, and Development Deliverables on time while maintaining and managing project scope.• Supported testing and implementation activities while providing status updates to internal stakeholders and managing defects.• Utilized the Change Management processes to manage change involving documentation and system processes (IT system interfaces) needed by the Business and IT Infrastructure to run, support, and maintain the provisioning platform.• Led the project to automate the sales process, eliminating manual touchpoints and contractor costs, completing the project within 6 months after the core team struggled to do so over 2 years.

• Managed a team of 3 employees within the IT department establishing project priorities and strategies to improve business continuity. Monitored system functionality and implemented new technologies. • Analyzed business systems diagnosing software problems and developed solutions, created software tools to streamline processes and increase production, and created daily metrics for managers to monitor their departments.• Gathered, validated, and documented requirements interacting with internal and external users to verify the application, managing change control process, updating the existing documentation in a fast-paced, ever-changing sector heavily regulated under privacy and HIPPA compliance rules.• Created use cases, flowcharts, sequence diagrams, and activity diagrams to capture the system's behavioral requirements.• Served as the liaison between business users and technology programmers to understand user needs, develop required reporting and data analysis, and served as a project manager for work efforts.• Worked with the appropriate technical resources (internal IT or third party) to translate business requirements into system requirements in alignment with overall business and technology strategy.• Led and participated in root cause analysis investigations for medium and high severity problems.• Supported the Auditing department with researching conflicting and/or inaccurate data to protect data integrity.• Managed and maintained user accounts, software/hardware updates, and troubleshooting issues for over 150 users.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Introduced processes and tools to reduce IT support calls and enabling secure communications with clients.• Spearheaded the development of a departmental structure within the IT department, including hiring more resources, developing and documenting processes, and implementing a trouble ticket logging system.

• Responsible for meeting with business/technical partners directly, facilitating business requirements, participating in gathering sessions (whiteboarding, brainstorming), managing the full lifecycle, including resource allocation, progress tracking, and monitoring change control.• Facilitated the Scrum process through daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives. Facilitate communication within the team and with the key stakeholders.• Performed risk identification and mitigation activities, escalating unresolved issues to the Executives or Steering Committee to secure their timely decisions and approvals.• Reviewed and managed updating of the Change Management Plan, QA Plan, and Master Status Report.• Worked with Product Owner to prioritize Epics, Features, and User Stories in the planning process.• Identified product and functional requirements, which helped build the product plan and project scope.• Ensured high throughput of development teams by identifying potential issues and roadblocks and working on preventing or eliminating them.• Partnered with Agile Product Owner and Dev Team to plan and ensure product backlog is prioritized, groomed, and has enough detail so that it is ready to be worked on by the Scrum Team.

• Member of C3P (Core Credit Card Processing) testing team involved in testing of C3P application in UAT (User Acceptance Testing) environment.• Contributed during all phases of a project development life cycle, eliciting requirements, negotiating understanding of the functionality, and validating the developed features. • Helped maintain and develop an online procedure guide and knowledge database.• Prepared use cases and test cases based on Business Requirement Documents (BRD), Functional Specification Documents (FSD), and System Requirement Specification (SRS).• Developed User Accepting Testing (UAT) plans and test cases based on the business requirements/System Requirements.• Created the transition rules as per the defect workflow, generated reports, facilitated the business views, and developed application workflows.• Involved in effective resizing, maintaining, and updating regression scripts and regression test suite (manual and automated) across various functional areas, thereby reducing cost for each sprint release.• Communicated requirements at an appropriate level of detail to different stakeholder groups, including sponsors, IT management, business users, regulators, developers, and testers.

• Member of DSD (Deployment Strategy Delivery) testing team involved in the testing of Loan Path (Citi Bank's web-based loan processing software), Eclipse, NBS, Concierge, and Sawgrass, in UAT (User Acceptance Testing) environment.• Analyzed the Business Requirement Document and Acceptance Criteria to prepare a Test plan for QA testing.• Created Test Scenarios, Test Cases as per requirements and uploaded them in Quality Center (QC).• Used QC as the tool for Defect tracking and reporting and did follow ups with the development team.• Involved in GUI Testing, User Acceptance Testing (UAT), regression testing, functional testing, System Integration testing (SIT).• Attended defect report meetings and presented progress updates to project management and product owners with recommendations on high vulnerability areas to improve overall quality.• Received high accolades and appreciation from Business and Project managers for consistently improving the quality of Citi tools and applications.

• Worked in a variety of domains (Healthcare, Mobile Technologies, POS, Retail, Wholesale, Inventory/User Management) with various clients, including Meghani Properties, Autozone, Hill Country Family Medical Clinic, Pocket Wireless, and Lonestar Grocery Supply.• Led functional and integration testing of entire applications, including tracking and reporting bugs using Quality Center as the defect tracking tool.• Created and Reviewed Test Cases for Requirements Coverage, Ambiguity, and Completeness, managing controlled Requirements using the Requirements module in Quality Center.• Conducted System Testing, Functional Testing, Regression testing, Integration testing to ensure the system behaves per requirement specifications.• Involved in completing the Backend testing of the application to develop and execute various SQL queries.• Interacted with business analysts for constant upgrade of the functional requirements.• Maintained Test Matrix for latest test results information in Excel and coordinated with the QA Manager, business analysts, and developers on various issues.