Naveen C Email & Phone Number

Singapore

• Head of Customer Success Management & Delivery across ANZ, JP, SG and South East Asian Countries with ownership on meeting Budget on Revenue, GM and GOE TCV.
• Orchestrate the right Strategies, Services & Solutions to help customers realize their business outcomes. + Drive Workplace Transformation journey and influence future lifetime value and overall health scores. + Coach.
• Orchestrate the right Strategies, Services & Solutions to help customers realize their business outcomes. + Drive Workplace Transformation journey and influence future lifetime value and overall health scores. + Coach.

Singapore

Head of Delivery for Clients across Financial Services, Manufacturing, Retail, Travel and Transport, Energy & Aeronautics, Healthcare Industries for Cloud & Platform Services | Enterprise & Cloud Applications | Digital Transformation | Mobility & Workplace Services | Analytics | Application Services | Security | Business Process Services+ Accountable for.

Singapore

Manage governance for Application Delivery in the largest sub-region within Asia. + Monitor, control and drive all Key Programs and Projects. + Working closely with Country Delivery and Sales to bring the right operational structure for new logo’s. + Work onsite with Clients and Country delivery for areas in AMBER or RED until Go to Green is completed.

Singapore

Accountable for Strategy, Business management for Service Delivery organisation across for 7 countries (Singapore, Hong Kong, Malaysia, South Korea, Thailand, Philippines and Indonesia) covering all infrastructure business units. + Key role that interfaces to work closely with Finance, Supply Chain and HR to ensure smooth business operations in the.

Singapore

Data Centre Program Manager for one of largest customer’s with DC's in US, Singapore, Russia and UK + Strong understanding of Enterprise Data Centre Technologies – principles, practices and interdependencies within the Infra layers of Servers, Network, Storage, all other towers and services needed to setup, migrate, shutdown fully or parts of the DCs. +.

Singapore

• Managing IT Services Operations and Projects within committed SLAs for one of the biggest clients in the region.
• Maintain customer relationships and ensure high customer satisfaction.
• Handling escalated service delivery issues and drive Severity 1 tickets on the conference bridge that could have customer internal IT teams, partners, and internal IT staff.
• Drive IT Team Leaders of various infrastructure towers on business priorities and Service Management processes… Show more Managing IT Services Operations and Projects within committed SLAs for one of the biggest.
• Drive IT Team Leaders of various infrastructure towers on business priorities and Service Management processes.
• Review and control Cost of Delivery – ensure we are operating within the Deliver Budget of the account.

India

India

• Managed the Global Service Desk team to provide Level 1 and Level 1.5 technical support to ensure highest delivery quality, covering multi-lingual teams (English, Mandarin, Korean and Japanese).
• Acted as an escalation owner for highly visible unresolved issues or critical severity situations.
• Promote the customer delight ethic and adhere to all core service management principles.
• Worked closely with other IT department heads to ensure processes were mapped end to end… Show more Managed the Global Service Desk team to provide Level 1 and Level 1.5 technical support to ensure highest delivery.
• Worked closely with other IT department heads to ensure processes were mapped end to end.
• Ensure smooth transition from multiple onshore sites and new customers to the Global Service Desk centres. And ensure that there is no deviations on committed obligations (Service Levels) with business.

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