Naveen Choudhary Email & Phone Number

Christchurch, Canterbury, New Zealand

• Provide customers and clients technical support and assistance over the phone, email, chat, or in person.• Analyze and resolve technical problems with network, hardware, and software systems.• Investigate, recognize, and look for possible solutions to effectively address technical issues.• Work together with colleague to escalate and resolve complex issues with cross-functional teams, security, office 365, product managers, and quality assurance engineers.• Record knowledge bases and customer references, document support procedures, fixes, and troubleshooting techniques.• Perform software installations, upgrades, and configurations as needed.• Setup new laptops, desktop as requested by clients.• Stay updated on industry trends, emerging technologies, and best practices in technical support.

Providing Level 1 & 2 Remote support to all Datacom clients in resolving technology-related problems such as software, hardware, mobile devices, and internet connectivity. Worked in a self-motivated environment with frequent changes in policies and procedures. Applied critical thinking to solve problems that did not have documentation. Providing daily callbacks to customers to ensure that issues were resolved or escalated.

Auckland, New Zealand

Salmat is an Australian company which provides multichannel marketing for leading Australian and New Zealand Companies. Salmat is headquartered in Sydney, Australia with over 4,000 employees throughout Australia, New Zealand and Asia.Training new agents, Set up Team manager role when TM is restored off. Obtaining sales for Salmat’s clients, assessing need, presenting the product and influencing the customer to buy.

Auckland, New Zealand

New World is one of the largest supermarkets in New Zealand. I worked as a Senior Checkout Supervisor in Birkenhead New World at North Shore. My role is to maintain a positive Company image with assisting exceptional customer service to the customers. Helping customer and organizing staff roster.

Birkenhead

New World is one of the largest supermarkets in New Zealand. I worked as a Price Integrity Office in New World Birkenhead based at Auckland’s North Shore. Maintain and ensure every product on the shelf is scanning at right price at the checkouts. Updating the pricing and new products in the store on weekly basis.Merchandising of company products.Confirmation of all credits and delivery reports update to owner and Grocery buyer weekly basis.Assist customers with their queries on the phone or via emails.Update system on daily basisTroubleshoot printer and applications to fix errors.Monthly Basis price Check on every products.

Diploma In Computing Level 6, Software Development And Programming Lanaguage

Software Development - Plan and co-ordinate the development of a multimedia computer system Network Administration - Administer a local.

Diploma In Computing And Information Technology Level 5, Computer Systems Networking And Telecommunications

The Information Technology System Business Communication Fundamentals of Computer Programming Database Engineering I Computer Networks I.

Diploma In Business Management Level 5, Accounting And Business/Management

Activities and Societies: Cultural ProgramInformation Management Fundamentals of Accounting Economic Environment Legal Environment.