Naveen E V Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Gather, analyze, and document detailed business and functional requirements. Obtain sign-off on requirements from functional stakeholders across the globeConduct requirements analysis, model business processes using process diagrams, flowcharts, data models, decision models. Document as-is and to-be process diagramsSolicit customer feedback on product and services to identify areas of product improvement.Brainstorm and innovate solutions and new ideas to achieve efficiencies and new functionality to improve system usability, save cost, and increase revenuePerform data mapping to identify data gaps and work with business users to source the additional information requiredWork with the business and development team to establish acceptance criteria to ensure applications are thoroughly tested prior to releaseResolve complex design problems, specifically, integrating long ingrained heritage platform functionality into integrated solutions.Be able to come up with propositions of solutions to problems raised by stakeholdersHelp prioritize feature requests by providing evidence and metrics backing up decisionsAssist the development team in replicating support issues encountered by usersProvide business, technical, and product knowledge in support of post-sales activities in order to ensure customer satisfactionAddress client issues and escalated queries; raise issues and requests from client service team, sales, or directly from clients with product managers

Bangalore

Participating in the analysis, design, and implementation of IHS Markit DeltaOne product suiteApplying specific functional knowledge of DeltaOne products to help guide the design and implementation of the solutionConducting requirements gathering and stakeholder meetings to better understand the client requirements.Doing complex research and analysis to support business initiatives, projects, and products by providing business and technical expertise for overall analyticsProvide business, technical, and product knowledge in support of post-sales activities in order to ensure customer satisfactionPreparing detailed requirement specifications, functional specifications, user stories and manage the requirements throughout the project lifecycleDevelop clear action plans for problem resolution, monitor results and follows through until completion across multiple functional groupsCommunicate effectively with all cross-functional team members and stakeholders on technical and non-technical topicsParticipating in testing efforts in conjunction with QA teams, including the design and execution of an overall test strategy to facilitate Test Driven DevelopmentPreparing training materials appropriate for target audiences and developed solutions and conduct functional training sessions to internal stakeholders and client teams.Assisting with gap analysis, business process redesign and road map planning.Educate clients on existing and new product features and how those features can support their business growthProviding functional support to client teams during the user acceptance testing process.Address client issues and escalated queries; participate in external calls/meetings with clients when required. Raise issues and requests from client service team, sales, or directly from clients with product managersMentoring and managing the work of Associate Business Analysts and Test Analysts to enhance their skills and shape their functional and technical abilities.

Bangalore

Bangalore

Master Of Business Administration (M.B.A.), Finance And Financial Management Services

Education record