•Work closely with client and distributors to plan product visibility in the market.•Analyze KPIs consistently to meet the expectations and adhere the compliance.•Sharing market insights and proposing potential trade channels to target for advertising.•Thrive in matrix environments and influence and coordinate with different stakeholders.

•Plan and implement region-wise promotional strategies to support new product & corporate campaigns.•Plan and execute promotional activities in several modern trade channels.•Provides input to the development of shopper insights to support category growth platforms.•Introduced and worked on a social media platform in Brand Ambassador program for speedy market visibility to client.

- To ensure fast and efficient implementation of the Yayvo resolution center to ensure high customer satisfaction.- Conducting monthly NPS survey to identify and address the root cause of ‘detractor’ customers.- Managing customer complaints received via all communication channels and providing swift resolution to customers.- Adhere to defined TAT for complaints and manage to resolve 80% within TAT.- Designed new channel for customers via website to log their complaint.- Managing and monitoring the process of Quality checks for products.

- Assisted manager on various assigned tasks.- Trained new hires in all aspects of various systems; encouraged trainees to minimize errors, systematically taught techniques to ensure high productivity and meet company goals.- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.- Tracked customer experience metrics and ensured that customers received excellent service.

Responsible for investigation, resolution and reporting of all customer related complaints.To liaise with all levels of management throughout the business.Give reasons for any decisions made, any changes that have resulted from the complaint and details of any remedy

- Support and provide superior service via phones and meet commitments to customers.- Responsible to log the complaints and queries received via faxes.- Time flexibility towards shifts as per work floor requirements.- Expedite and facilitate the escalation of customer service issues.- Responsible for answering the queries of the customer satisfy customers and maintain good image for the organization.

Providing backup to Team Leader-Rectifying team mistakes and evaluating junior officers.Driving the development of superior customer service and high performance.Maintaining service, talk/wrap time, data, and both client and consumer satisfaction.Provided quality customer service with a high volume central processing and distribution center.Responded to customer calls and inquiries regarding products, services and complaints.