Naveen Kumar B Email & Phone Number

Dubai, Ae

- Lead and Govern LSEG Cloud and Datacenter Migration projects.- Design ITIL processes and work on compliance of migration of servers on cloud / On-Prem and physicals in DC- Drive and govern planning and as well as execution of migration of CI's- Manage / Create : Reporting dashboards to key stake holders on status migration- Proactively work with technology teams for smooth delivery of migrations scheduled.

United Arab Emirates

o Lead a team of technical support specialists that provide support across DBA, Windows, Linux, Network, AWS and E1C cloud, Cybersecurity and Applications teamo Supervise staff, prepare shift rosters and provide direction and mentorship in tech support and service deliveryo Implement principles and processes of infrastructure development and put action plan, road map and facilitate changeso Establishing and maintaining strong relationships with internal and external stakeholderso Manage all IT related infrastructure and service delivery processeso Ensure proper implementation of management plans and policies in rendering services to clients.o Oversee and direct the activities of the service delivery team.o Receive complaints and inquiries from customers and promptly work towards providing a solution.o Train team members on the most efficient and effective ways of carrying out their duties.o Organize meetings with the members of the service delivery teamo Attend board meetings on behalf of the IT service delivery team or appoint a member from the team to do soo File periodic reports to top management on the performance of the team, SR’s, Incidents, Changemanagement, SLA Reports, customer complaints, and suggestions.o File report to top management on the progress of any project under his/her supervision.o Assist top management in making decisions that will improve service delivery and customer satisfaction.o Integrate useful customers’ suggestions into delivery plans and policieso Communicate with all parties involved in the service delivery process – team members, customers, and top management.o Ensure efficient and effective management of resources.o Develop and maintain relationship with customers and potential customers.o Work together with team members to develop service agreements and supports that will assist in service delivery.o Suggest appropriate technologies to be adopted so as to meet present and future demands of the business

United Arab Emirates

SMSGLOBAL• Work directly with SMSGlobal's largest Corporate, Enterprise and Government accounts.• Responsible for growing the allocated portfolio of enterprise clients, especially around the pillars of acquisition, growth and retention.• Set Objectives to up-sell managed services within SMSGlobal suite of products around the areas of premium support, custom development solutions, and premium IT infrastructure features.Involve in Pre-Sales cycle of RFQ, RFP, bidding for Government projects and ensure the contracts are sent within the said date to secure a place in the bidding and timely follow-up to close deals.• Chair technical solution architect discussions and project status tracking and reporting to stakeholders internally and externally.• The ability to decipher customer's needs and requirements into effective solutions, while working co-operatively with the tech team resources. Also translating any technical specifications for non-technical audiences.• Ensure the Tech Support functions are smooth sail, troubleshoot issues to identify root cause within different SLA's to ensure there is no commercial impact to the business.• Use clear and effective written and verbal communication throughout the sales and support cycles, providing end-user assistance and timely updates.• When required effectively escalate issues, reporting bugs and gathering feedback for future developments while working closely with the tech team.• Solutions related to SMS Product development. Work alongside the design team and deployment team, until project delivery and follow ITSM Service management procedure based on the SLA's agreed upon.• Ensuring the highest level of customer experience and collaborative working for incidents and problems as well as consulting assistance.• Being the first point of contact for the Enterprise portfolio. Enterprise customers to receive support, maintenance, and advice with all SMSGlobal products.

Dubai

As a Pre-Sales Technical Consultant, I am responsible for Providing technical solutions to new & existing customers on Internet & WAN, Managed Security, IP VPN, VoIP, Hosting, Digital transformation, Cloud, Data Center, A2P, M2M and bespoke solutioning• Responsible for actively driving and managing all Pre-Sales activity directly with Etisalat and Channel partner.• Able to articulate the company’s technology and product portfolio, positioning to both business and technical users.• Being Primarily engaged in Pre-Sales technical consulting role, I provide technical consulting and guidance by identifying customer ICT & business requirements, prior to designing a solution.• Support Sales team with necessary quotes, Sales presentation, Proposals and provide POC and demo of product.• Meet potential prospect of clients to determine and collate the business and technical requirements and capture all details.• Manage Sales / Pre-Sales activity for Etisalat Digital products such as M2M, A2P, Cloud, Data Center solutioning and consulting to customers.• Provide technical solutions in a professional manner and to agreed time frames.• Create and confidently deliver technical presentations internally and externally.• Deliver training on solutions and provide product support to channel partners and internal stake holders.• Create internal design configuration documentation including network diagrams with technical explanations.• Work with product management to feedback on issues with current products and provide inputs around new products.• Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.• Perform Technical development for bespoke client requirement as part of a design and development framework.• Sell Technical solutions to customer that add value proposition to customer.ITSM(Functional/hierarchical) to appropriate level of management on a timely basis to drive incident resolution

Bangalore

Bengaluru Area, India

Bangalore