Naveen Kumar N Email & Phone Number

Bengaluru, Ka, In

Greater Bengaluru Area

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

• Actively serving as a third-tier support for CSOD LMS and HR systems within AXA in the capacity of an Application Support Analyst, addressing and resolving issues encountered by administrators.• Provide end-user support (application support, e-learning, training support requests, and other areas as requested).• Create curriculums, online courses, and manager instructor-led training for all AXA entities, and update the courses based on needs and requirements.• Manage the global catalog and keep the owners of the training informed about the trainings that will be inactivated and also check with the owner of the training about alternatives.• Successfully contributed to a migration project involving the accurate synchronization of LinkedIn Learning course completions with the Learning Management System (LMS), ensuring precise and error-free data transfer.• Create reports based on the requirement of entity admins and share cyclic reports for better tracking and future needs.• For LinkedIn Learning: Manage user, admin access & licenses as part of admin privilege. Resolve user & training login issues.• For LinkedIn Learning: Release management tracking & quality check on new change implementation on tool for learner experience.

Chennai, Tamil Nadu, India

• Hosting online sessions and role models webcam best practice e.g. switched on/well-lit/headshot/appropriate background.• Troubleshoots the technical set-up via chat functionality before the session starts.• Ensures Facilitator is set up properly and ready to run the session, Meets & Greets all Learners as they enter, taking note of those in attendance for completion reporting later, Ensures Learners join with videos turned on and sound enabled, Plays interactive sessions i.e. videos.• Allocates Learners into and launches breakout sessions effectively, Saves contributions and records sessions where required.• Updates Learner completions statuses in LMS• Distributes post course materials to Learners (slide decks, additional materials, recordings etc.)• Creating events & sessions (ILT & VIRTUAL) on learning tool, Scheduling, Session planning & Roster management. According to stakeholders' requirements.

Bengaluru, Karnataka, India

CORNERSTONE (CSOD) ADMIN.• End to end support to partners in Cornerstone LMS.• LMS system administrator, troubleshooting all kind of access management, service & defect requests.• Raising cases to CSOD team for support. Security roles & group Assignment for entities.• Entity creation, managing groups, Learning management tools, catalogue management, access management & other LMS functionalities.• Create & manage, ILT & VILT, curricula, certifications, and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and crafting audience type.• Performing quarterly on release testing, regression testing & sanity check-up under CSOD platform.• LINKEDIN LEARNING (Management)• Admin privilege, admin & sub-admin management, user access management, new hire & termination enablement.• Reporting on learner details & learner management, User license activation & summary details.• In my role as a Change Advisory Member, I effectively transformed business needs into technical specifications, consistently delivering required deliverables on time, which in turn, upheld a high Customer Relationship Management (CRM) score of 10 on 10. Additionally, I achieved the utmost customer satisfaction and maintained strong client relationships.• Within the context of release management, I thoroughly test the latest functionalities, assess their potential benefits for the organization, and present my findings to the business stakeholders.