Naveen Kumar N Email & Phone Number

Bengaluru, KA, IN

Greater Bengaluru Area

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

• Actively serving as a third-tier support for CSOD LMS and HR systems within AXA in the capacity of an Application Support Analyst, addressing and resolving issues encountered by administrators.
• Provide end-user support (application support, e-learning, training support requests, and other areas as requested).
• Create curriculums, online courses, and manager instructor-led training for all AXA entities, and update the courses based on needs and requirements.
• Manage the global catalog and keep the owners of the training informed about the trainings that will be inactivated and also check with the owner of the training about alternatives.
• Successfully contributed to a migration project involving the accurate synchronization of LinkedIn Learning course completions with the Learning Management System (LMS), ensuring precise and error-free data transfer.
• Create reports based on the requirement of entity admins and share cyclic reports for better tracking and future needs.

Chennai, Tamil Nadu, India

• Hosting online sessions and role models webcam best practice e.g. switched on/well-lit/headshot/appropriate background.
• Troubleshoots the technical set-up via chat functionality before the session starts.
• Ensures Facilitator is set up properly and ready to run the session, Meets & Greets all Learners as they enter, taking note of those in attendance for completion reporting later, Ensures Learners join with videos.
• Allocates Learners into and launches breakout sessions effectively, Saves contributions and records sessions where required.
• Updates Learner completions statuses in LMS
• Distributes post course materials to Learners (slide decks, additional materials, recordings etc.)

Bengaluru, Karnataka, India

• CORNERSTONE (CSOD) ADMIN.
• End to end support to partners in Cornerstone LMS.
• LMS system administrator, troubleshooting all kind of access management, service & defect requests.
• Raising cases to CSOD team for support. Security roles & group Assignment for entities.
• Entity creation, managing groups, Learning management tools, catalogue management, access management & other LMS functionalities.
• Create & manage, ILT & VILT, curricula, certifications, and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and crafting audience type.