Having experience and good knowledge about ITIL framework handling production management services including end user support, systems monitoring, event management, incident management, change management and problem management.To provide technical support for both hardware and software issues that user encounters.Good working knowledge in installing, updating and troubleshooting OS, MS Office suite products and Applications.Managing and configuring inventory management, basic troubleshooting of switches, routers and firewalls.

Creating virtual boxes using Dell Vsphere and Nutanix, monitoring networks, servers health and troubleshooting by going through system generated logs to find the cause of issues, restarting services if required.Supporting applications in production and staging ensuring continued usage of the applications such as event tracker, Mudra, Eramba and NXTC.Working on Atlassian Requests like adding user to Jira / Confluence, permission to users to access various projects and repositories, resetting password for users.Responding to SLAs (Service Level Agreement), escalations from clients and resolving tickets.

Worked regarding creating of profiles and domain joining, Managing System Permission and user accounts.Hardware & PC assembling and disassembling, upgrade hardware and troubleshooting card level technical issues such as No Display, Boot etc.Performing mcafee data encryption, data backup.Updating group policies and drivers.Email client configuring and troubleshooting MS Outlook (2010/2013/2016).