Worked on Genesis application to maintain customer record and documents.Handling client escalations and provide resolution over call and email.Maintaining team performance report over MS Excel and provide support to the team in the absence of team leader.Providing feedback and coach the team members based on performance on a monthly basis.Handled over 280 clients on a daily basis following up with client providing updates on process and process inputs to clients on a daily basis.Handled direct call from clients, make outbound calls and proving assistance over emails pertaining to Canada PR process.Assisting clients with application eligibility and required process documents and filing process.Always ensured all the given tasks are achieved on a daily and monthly basis in a successful manner throughout the tenure.Maintained highest PR success rate in the process.Maintained my performance report on daily basis.

Handled direct chat from U.S. customer pertaining to queries, request and complaints related to Palm Smartphones and HP TouchPads.Troubleshooting the issues related to Palm Smartphones, HP TouchPad and accessories.Provided support related to PalmOS and HP WebOS software versions.Always maintained good customer satisfaction and issue resolution.Worked with Live Person application and create customer records.Handled direct chat from Canada customer pertaining to issue with Samsung Android Smart Phones, Tablets and Electronics devices.Resolving issues related to Samsung device and accessories.Troubleshooting issue related to Samsung products.Escalating the issues to concern team and ensure the issue is fixed.