As a Salesforce Business Analyst at Cognizant, I create dashboards, reports, layouts, and monitor tickets, user issues, and employee workflows using the Salesforce platform. I also have extensive knowledge in the ICM tool for payroll generation and CRM.I improved data collection by implementing organizational subsystems and documenting business workflows for stakeholder review. I worked with APAC and EMEA regions on a weekly basis and developed good relationships by consulting with them to analyze business requirements and convert them into product and service support solutions.I have a Bachelor of Engineering degree in Computer Science from Anna University and multiple certifications in Google Cloud Platform, Data Science in Python, and Project Management. I have experience in agile methodologies and knowledge on system development life cycle (SDLC). I also have skills in data analytic tools like MS PowerBI and in researching, compiling, and analyzing information on products and market conditions to identify potential new markets, sales opportunities, and effective marketing methods.I am passionate about solving problems, enhancing user experience, and delivering value to clients. I am always eager to learn new technologies and tools to improve my performance and efficiency. I am a team player who collaborates and communicates well with others. I am also a recipient of several awards, such as the CSAT Award, the Best Performer Award, and the Team Builder and Energetic Intern Award.