• Own overall relationship with clients from the US and Canada region, which includes implementation, training, increasing adoption, ensuring retention, and high levels of client satisfaction.• Maintaining existing client base and encouraging cross-sells through effective communication.• Review the client journey, identify how it’s supported, and take a consultative approach to helping them overcome issues and achieve their goals.• Working for all Zoho product suite.

Managing a regional Customer Success team for Zoho Creator, collaborating cross-functionally with Product, Technical Support, Marketing, Sales, Renewals, and Implementation teams to deliver exceptional customer experiences throughout the entire journey.