• Manage credit assessment operations for 50% of Australian home loans portfolio • Drive operational efficiency and resource management through effective planning, governance and control• Governance and improvement of customer value proposition through first touch approvals, decision workshop, simplification and reduction in time to decision, etc.• Stake holder management across multiple locations for synchronised workflow management and service delivery• Hiring, on boarding, training and capability build on higher skillset for rest of the portfolio across channels• Project manage recruitment, training and accreditation for transitions to support initiatives, volume growth, etc.,

• Uplifted key performance metrics by delivering operational efficiency worth 40 FTEs through digitization and STP across BU• Strengthened credit skills and uplifted people capabilities by 70% while the team was fully operational in less than a year• Culturally transformed the team through skill set mapping and replacing the resourcing with right skill set required to perform the function – this was an outstanding outcome since 70% of the team was transformed without affecting the BAU

• Transition and migration of customers from CAP to Systematics (mainframe applications) for NZ Retail Lending Banking Operations – project managed 100 FTEs for timely migration of systems and on boarding customers to new systems, remediation, etc.,• Built new capabilities and skill set in Bangalore service centre for home loan settlements and voice functionality across 80 FTEs for NZ Division• Project managed transition of 4 functions at the same time spanning over 100 FTEs

• Transition global trade processing and hedge fund administration function to Bangalore• Leading Trade Processing and ‘Fund of Hedge Funds’ administration• Internal reporting of allocation, billing and budgeting of the project• Authorizing high value trades and trades executed in buy-in markets ( with zero failed trades)