Role: Program Manager/Scrum Master• Manage delivery of multiple automation/ hyper automation projects (4D approach – Discover, Design, Develop & Deploy) using Scrum/Agile framework/methodologies• Enforce Scrum principles, facilitate continuous improvement and remove impediments to the activities of multiple work groups• Organize and facilitate sprint planning, effort estimations, daily stand-up meetings, reviews, retrospectives, release planning• Lead the delivery of all sprints & interactions with stakeholders and project team• Work with product owners to ensure understanding of user stories and keeping the backlog groomed• Diligent discussion with development teams. Help the team define and excel at their chosen process for getting work done• Conduct daily scrum calls and reviews of the developed products• Track the performance of projects against the project plans and publish status reports to the stakeholders• Mentor cross functional teams to deliver quality work• Publish success stories to create visibility among product owners and stakeholders• Help organization to drive new product/software and services using Scrum/Agile methodologies• Collaborate with other Scrum Masters to enhance the effectiveness of application of agile processes in organization• Tool/Application accreditation (App ID, Security passport, PIA, GDPR guidelines) as a part of Architectural Conformance Framework• Research on new generation technologies/capabilities/products and its applicability along with benefits to the organization/clientPrior role: Business Consultant• Drive Process optimization and automation• Project Management (Automation, CI, & BPR Projects)• Operations Consulting: Enabling operations on key business attributes with RCA and data insights for optimizing operations• Digital Transformation: Business process landscaping to factor in advance technology solutions

• Managed the E2E delivery of Grocery e-store: App (Android & iOS) and website for a startup in US• Consulting on Process Optimization and Automation• Custom Training Program & Training Content• Data Analytics & Market Research

• Lead BPI function for the Asia Pacific region• Drive process improvement and automation across the region• Lead/ drive global projects• Engage and collaborate with regional teams to create and maintain a CI culture• Manage business performance for the region• Develop BPI champions within the region to manage and execute process improvement initiatives• Lead/ facilitate workshops & training sessions

• Lead/Drive process transformation initiatives• Partner with process owners, stakeholders, & sponsors in geographically diverse locations to drive results• Execute “Design Thinking” methodology with a strong emphasis on outside-in thinking from issue identification to solution design

• Responsible for identifying process improvement opportunities in the business regarding Quality, Cost & Delivery• Lead/Drive Lean/ Transformation/ Process re-engineering/ Change projects• Responsible for identifying, defining, and tracking the benefits• Direction & management for the project team allocating tasks, monitoring progress, ongoing control/co-ordinate the work of the team• Responsible for project stakeholder management during the project lifecycle• Enhance Quality DNA within Business functions through training• Coach, mentor, support and develop peers/less experienced colleagues

• Lead a multifunctional team of Specialists (Automation, Projects & Performance Management) across sites in India and China• Responsible for driving global improvement projects/initiatives across sites (India & China)• Responsible for driving global system/process transformation across sites (India & China)• Responsible for automation /applications development, UAT, governance & compliance across sites (India & China)• Mentor and coach individuals to enhance their skill set & optimize performance

• Lead a multifunctional team of Specialists (Automation, Projects & Performance Management) • Responsible for driving/coaching/mentoring site level improvement projects/initiatives• Responsible for driving site level system/process transformation• Responsible for site level automation /applications development, UAT, governance & compliance• Mentor and coach individuals to enhance their skill set & optimize performance

• Lead a team of Specialist Auditors• Managing Process Quality across all verticals/ functions & Vendors• Initiating/ Mentoring Process Improvement Projects• Deep Dive Analysis/ RCA and CAPA• Tracking & Sustaining performance• Compliance Audits in-line with TRAI guidelines• Designing Process Model Workflow• User Acceptance Testing (UAT)

• Lead a team of Quality Analysts• Data analytics and reporting for improving & sustaining process quality• Conducting internal audits• SPOC for center level COPC activities• Member of CIS Audit Team