Naveen S Email and Phone Number

*Manage all Business Objectives, Requirements, and Specifications Requirements in SFDC.*Draft Use Cases for review by Business, Development, and QA teams to include process steps, alternate flows, acceptance criteria, objectives, and screen/report mockups.*Perform and guide BSA testing for SFDC Workflow.*Performed administrative activities on Sales, Service cloud by creating User, Roles, Profiles, Workflow rules and Approval process.*Implemented salescloud and service cloud to improve customer retention and service delivery process improvement.*Evaluated Business Development representative team needs while conveying the value of SalesCloud. *Conducted Analysis and design of the Salesforce.com.*Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.*As needed, facilitate daily SCRUM stand up meetings.

• Developed various custom objects, formula fields, Master-Detail, Look up relationships, Tabs, Validation rules.• Created various Profiles, Roles, and page layouts and configured the permission based on the Organization hierarchy requirements.• Worked on various salesforce.com standard objects like Cases, Leads, Accounts, Contacts, Opportunity, Campaigns, Reports, and Dashboards.• Worked on sales cloud and service cloud.• Designed and developed custom tabs, Validation-rules, Assignment rules Approval processes, and Auto response for automating business logic.• Implemented Security access to the user’s profiles by creating Object Level Security, Field Level Security and record level security.• Created the APEX classes, custom controllers, controller extensions, visualforce pages and APEX Triggers to develop the custom functionality and meet the business requirements• Used GIT for version controlling system and used source tree as an UI to perform the code push/pull operations• Used Sublime, MavensMate, GIT, force.com migration tool and Jenkins combination along with script to develop code, maintain the versioning and moving code around the environments• Defined sharing and visibility along with roles, profiles, sharing rules and written apex-based sharing in few scenarios where it’s required to add sharing and team members• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.• Used refined global search in Lightning by developing Apex classes and Controllers

• Performed data migration for standard objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes.• Migrated thousands of records from old instances to the new integrated instance.• Expertise working on various SFDC implementations including Sales cloud, Service cloud, Community cloud, Chatter and App-Exchange applications.• Enhanced the existing portal functionality and moved to Community cloud for more functionalities including chatter, employee portal, customer portal, channel sales community, and customer support community.• Re-factored Apex triggers to improve performance and triggers using best practices by using collections like Maps, Sets and Lists• Updated existing Approval Processes and created Approval steps with actions such as email alerts and field updates• Expertise using SOQL & SOSL for the data manipulation in Force.com Explorer.• Worked on SKUID to customize both standard and custom objects on Force.com.• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com• Experience in setup of Single Sign-On process with multiple systems using Federated ID and Custom Attribute.• Implemented Web to Lead Functionality for users, auto creation of leads on salesforce site through public site form submit operation.• Provided Training to the internal users and user groups on how to use the new integrated application and helped them to stop using their old instance.

• Focused on development, implementation, and updates in Sales Cloud and Service Cloud environments.• Utilized Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.• Configured Case Assignment Rules to streamline case routing to appropriate groups, such as Stories and PCS Central Support.• Defined object and Field Level Security settings for different profiles, ensuring appropriate access controls.• Customized and configured Email templates for PCS Central users, supporting approval processes and field updates.• Customized Salesforce.com User Profiles, defining layouts for Standard and Custom objects, Custom Apps, Field-level Security, and Permission Sets for client services and marketing.

• Engaged in design and development activities utilizing React JS, Node JS, and JAVA/J2EE frameworks.• Collaborated closely with technical and business team members to develop and maintain business solutions, following Agile (Scrum) development principles and practices.• Implemented Value Object to facilitate seamless string comparison, leveraging Core Java API's and data structures.• Created RESTful microservices to enhance the speed and reliability of existing infrastructure. Continuously maintained multiple microservices and updated legacy Java/Struts 1.1 systems.• Maintained and updated process and reference documentation on an ongoing basis.• Identified problems and effectively communicated solutions to peers and management.