Naveen Singhal Email & Phone Number

New Delhi, Delhi, India

• Developing and implementing strategies to elevate customer satisfaction and retention.
• Leading initiatives to innovate and enhance products/services, aligning them with evolving customer needs.
• Collaborating with cross-functional teams to identify growth opportunities and formulate strategic plans.
• Leading a 4-member team in the Customer Experience department, including the Head of Marketing and CRM.
• Driving growth through exceptional customer service and team training on cultivating connections with senior management at client companies.
• Conducting on-site visits to client locations exploring new business opportunities and strengthen partnerships.

Jaipur, Rajasthan, India

• Leadership of a direct team of 3 members, including Sr. Managers & Managers, with overall responsibility for 42 individuals across Sales, Customer Service, Finance, and Administration.
• Managed leads generated through the App, Web Portal, and direct walk-ins.
• Steered the entire CarDekho Mall operations in Rajasthan, focusing on Customer Service, Revenue Generation, and profitability from sales of Used Cars, Finance, Insurance, etc.
• Reviewing and assigning targets to the team, monitoring KPI such as sales, average margin on vehicles post-cost considerations, and overseeing in-house finance and insurance.
• Monitored and planned inventory aging and showroom utilization, ensured optimal utilization of certified cars parked versus showroom capacity.
• Contribution to system integration initiatives aimed at enhancing productivity, including the implementation of MIS reporting to senior management.

Jaipur

Jaipur

Jaipur

Role:✮ Heading a team of 4 members consisting of Managers and Asst. Managers Customer Service & repeat Sales✮ Responsible for Customer Satisfaction & Revenue Generation for Mahindra World City, Jaipur (MWCJ) from office space solutions, Industrial land leasing and BTS solutions - warehousing✮ Executing annual NPS Surveys and Quarterly Client Meetings to.

Gurugram, Haryana, India

• Led a team of 7 individuals and overseeing multiple projects.
• Ensured the highest level of customer service while meeting all business process requirements.
• Prioritized sales by guiding clients through the home loan process from application submission to final disbursal.
• Secured repeat sales by providing timely updates and developments to HNI clients via the Salesforce platform.
• Direct engagement with clients to address queries through various communication channels, including phone, email, and face-to-face meetings
• Recognized and commended by senior management for outstanding client service

New Delhi, Delhi, India

Role: ✮ Managing Auto Loans Collections via team of 11 Collection Managers & Executives. ✮ Modified credit processes to mitigate credit losses & to maximize recoveries✮ Implemented processes for optimizing the recoveries by interacting with legal advisors, collection & skip agencies ✮ Selection of soft collection, rigid collection & field investigation.

✮ Managed the team of 10 FTEs working for III Party Late Stage Collections for Credit Cards and Cheque payments authorization.✮ Adept in directing and implementing training programs for new and existing staff to ensure proper adherence to company procedures and policies.✮ Scheduled and organized day to day work to ensure all the schedules are adhered to.

Master Of Business Administration (Mba), Marketing

Bachelor Of Commerce (B.Com.), Business/Commerce, General