Naveen Thilanka Email & Phone Number

Colombo, Western Province, Sri Lanka

Colombo

VitalHub supports more than 200 clients across North America and based in Toronto, Canada with an offshore development hub in Srilanka and providing healthcare solutions for the child, adult, and long term care. I’m working as a Senior Application Support Engineer and reporting to the support manager Job Profile Senior Application Support Engineer (L1/L2) • Application implementation, upgrades, and release deployment to the application locally host client sites and the AWS clients.• Serve as the first point of contact for customers seeking technical assistance over the phone and the tickets.• Direct unresolved issues with the findings to the developer team and continuing to follow up until resolving the issue.• Create monthly application release build and deploy to the client sites.• Follow up with customers to ensure complete resolution of issues and following ITIL best practices. Application and Tools• Ticketing system – Jira, Freshdesk• MSSQL, Jenkins, Tomcat, Eclipse, Mirth, ActiveMQ, LDAP, Winscp , PHP, IIS, Azure, AWS, Office 365

Colombo 2

Colombo 14 Head Office

Coordinated with both Local and International Vendors to facilitate business process improvements in the system and prepared the necessary specifications for a smooth transition to the new system from the previous system. Also handled all ERP related help desk calls and provided the resolutions on time in full within the agreed SLAs.Technically, upgraded the database servers (SQL) and web servers with the help of various patches and software upgrades and ensure the Hardware infrastructure is always in place centrally to manage more than 80+ distributors who have been connected to the central server continuously. Collated the third party user software to work harmoniously with the ERP system. Coordinated with the International vendor teams to test the various upgrades and functional changes in the system.Job Profile Level 2 Support Engineer • Overall responsibility for assuring efficient and effective use of the ERP system• Building, configuration and troubleshooting of server and desktop hardware• Work with technical resources to develop, implement and maintain an operational system• Analyze current operational procedures, identify problems, and determine specific system requirements• Managing the implementation & functionalities of ERP System• Conducted several user training sessions on complete modules of the system to the Core Team Members• Monitoring database performances and reporting to the higher levels if any suspicious behaviors found• Monitor System Performance and Create backups and recovery Policy • Support day to day activities at the Distributor locations as well as the Central System• Support to Unilever Central Servers Migrates to the AWS.• Responsible for designing and implementing the DR (Disaster Recovery) solution for the server infrastructure.

Job Profile IT Executive • Provide hardware/software/network problem diagnosis / resolution via telephone/email for customer's end user.• Installing and Configuring Hardware, Software, Systems, networks, Printers, Scanners and more• Windows Server Configurations • Fiber Optic – Cabling & Maintenance• Maintenance and Repairing equipment and replacing parts• System Monitoring and application Support (SLAF inventory and Equipment Management System)• Investigating, diagnosing and solving computer software and hardware faults• Monitoring Security updates and maintain firewalls • Maintaining the IT stock inventory system

Master'S Degree, Information Technology, Merit

Bachelor’S Degree, Information Technology