Naveen Chawla Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Epsilon Aerospace Private Limited, India provides world-class and dynamic aircraft cabin interior solutions from concept to completion. We believe in Safety First, Quality Always. With deep understanding of the air safety, regulations, design, material, engineering and delicate artistry, we pay meticulous attention to every detail.

Mumbai, Maharashtra, India

As an Industry Thought Leader, I worked with Client(s) to review their Revenue & Distribution Strategy, Communication Strategy, Supply Chain & Organization Structures for Sustainable Returns to all the Stakeholders. 1. I assisted Clients in developing Strategic Partnerships that increasingly became more important due to the ever changing business environment affecting customer preferences & demographics.2. Effectively & Efficiently aided a Client (ATPI India) in the 'air' transportation of more than twenty-thousand Seafarers in a constrained aviation environment during the Pandemic Phase.3. Effectively supported a Global Travel Industry client in Talent Sourcing in the Overseas Market.

India

Successfully delivered Commercial Revenue Objectives of more than USD 500 Million by Leading & Motivating teams from diverse cultures in the Indian Sub-Continent. 1. Implemented brand & demand strategies to exceed top-line revenue growth of over 30%. 2. Evolved & Implemented best-in-class account management capabilities and processes, anticipating new long-term business models & commercial opportunities, and mitigate commercial risks. 3. Led data-driven recommendations aligned with overall company strategies that helped in increasing the share of high-value customer-segments by over 20%. 4. Cultivated & nurtured high value existing and new strategic partnerships to maximize awareness that has led to growth in market share by more than 25%. 5. Led in bridging of the gaps by identifying inefficiencies in then-existing processes & tracked performance following the implementation of improvement initiatives, which then resulted in an increase in teams productivity by more than 20%. 6. Developed marketing plans & campaigns with content & messaging to drive demand. Led in the creation and launching of the new online marketing strategies, resulting in a more than 40% in the direct sales contribution. 7. Implemented robust business transformation strategies, which included optimization of team engagement, performance, and organizational efficiency by fostering a culture of innovation, productivity, responsiveness, and quality that delivered cost savings of over 12%. Elected as Vice Chairman for the Airline Industry Body (Board of Airline Representatives) in India to address related matters with Government & Regulatory Authorities.

India

Managed Network-wide 'Ancillary-Revenue' development by implementing effective & efficient customer-centric strategies; Route Profitability, Partnership and Frequent Flyer Program Development for the airline.1. Delivered incremental ancillary revenue of more than USD 50 Million at 10% annual growth. 2. Monitored network team performance, analyzed sales & profitability data for improvement & reporting to internal stakeholders. 2. Conducted commercial audits & reduced revenue leakages. 3. Led change management project & optimization of a commercial value proposition for the Loyalty program. 4. Led Commercial team on strategic pricing & branded fare project management.5. Represented the airline at the Etihad Airways Partners, and at the International Air Transport Association (Industry) Meetings & Forums Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.

India

Developed a strategic road map for route & brand management. Also, improved relationship management with key stakeholders at the airport to enhance aeronautical revenue streams. 1. Generated new business leads through direct customer engagement, data analytics, and monitoring of industry trends. 2. Assimilated & continuously assessed requirements from customers and business partners for service enhancements, added features, and new product development. 3. Collaborated with commercial and operations team to resolve grievances, improve operations, and provide exceptional service to the clients. 4. Developed and executed go-to-market plans and facilitated internal organizational readiness.5. Launched 4 new routes, 1 domestic airline operation, and successful upgrades to Airbus A380 operations for 2 airlines. 6. Represented the airport at various meetings held by Civil Aviation Ministry on Bilateral Negotiations, Route Development, International Air Transport Association, and Airport Council International events. Official Speaker (Elevating Airport Brand) at the Aviation Festival ‘Air Experience Asia’ 2015 Conference, Singapore.

India

Spearheaded expansion strategies to drive growth & revenue generation of more than USD 200 million per annum from across the globe. 1. Led and motivated teams across many countries thereby maintaining an agile & responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets, and adjusting marketing strategies. 2. Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement & revenue stream development. 3. Increased efficiency by analyzing data & maximizing opportunities for improved productivity. 4. Reduced cost by streamlining partner commissions & improving performance metrics for the incentive structure. 5. Attended global trade-shows, promoting & building brand proposition for prospects & partners. Keynote speaker on Pricing Strategies at Marcus Evans World Class Airlines Conference 2011, UAE.

India

Successfully led sales & marketing, services, finance, operations, and administrative teams in 13 cities for exceeding revenue objectives of more than USD 100 million per annum. 1. Restructured and revitalized the brand positioning and customer value proposition across the country through direct representation & business ownership. 2. Effectively led the organization's development across & improved processes for screening, selection, recruitments, and performance management. 3. Created and implemented new business opportunities by utilizing strategic networking strategies. 4. Successfully established a centralized & in-house Contact Centre with a vision to focus on providing seamless and high standards of customer services. 5. Led solution selling strategy along with specific marketing initiatives, media strategy, and focused market segmentation to maximize B2B & B2C sales. 6. Reduced cost of sales by streamlining commission structure and improving performance metrics through efficient contract management. 7. Administered rental, acquisition, facilities management, designing, and procurement contracts. Achieved established KPI for the company, regional team, and individual performance through teamwork and focus on customers.

Dubai, Uae

Successfully developed sales in Dubai and the Northern Emirates thereby achieving revenue growth of more than 20% in the assigned territory.1. Led cross-functional teams of customer services, sales, marketing, finance, and administrative personnel to position Qatar Airways as a leading brand within the aviation industry in the UAE. 2. Enhanced product benefits to the customers, strengthened the relationship with trade partners, increased corporate base, and improved coordination, training & teamwork within the organization.

Dubai, Uae

1. Researched and developed new markets for the airline with focussed distribution strategy, partner initiatives for improved sales channels, creating and managing brand awareness, establishing budget and planning revenue from the online and offline stations in the Arabian Peninsula, Iran, Indian Sub-Continent & CIS region. 2. Coordinated sales activities in the region thereby assisting Regional Manager in strategic planning and implementation for progress and achievements. 3. Set-up and established online operations for the airline in Moscow (Russia), Sharjah (UAE), Sanaa (Yemen), and Kuwait during this tenure.

Dubai, Uae

Successfully achieved and exceeded individual sales targets by more than 25%. 1. This included effective distribution through trade partners in Dubai, managing brand, and creating product awareness through road-shows, in-house presentations to the corporate accounts, and at the travel trade outlets. 2. Optimized revenue through yield and destination mix with improved market segmentation.3. I also trained new sales staff to independently handle the sales regions assigned to them.

Dubai, Uae

Successfully maintained competitive and strategic pricing in line with market conditions. 1. Achieved and optimized revenue through effective and efficient forecasting and budget planning based on seasonality and market segmentation in UAE. 2. Efficiently communicated revenue budgets, targets, and achievements within the sales organization in the UAE. 3. Led Pricing related matters in the region comprising of UAE, Bahrain, Oman, and Pakistan for the airline.

Baku, Azerbaijan

Successfully led the team for the start-up of the company operations in Baku. 1. Identified & trained local talent for customer services, sales, finance & operations.2. Effectively implemented resource & revenue optimization strategies, and developed a strategic sales & marketing plan to maximize revenue. 3. Developed product positioning & communication strategies to overcome competitive objections.4. Conducted feasibility studies for operating to new markets in the neighboring CIS countries. 5. Appointed as a Responsible Officer to monitor and develop commercial activities for a strategic alliance & joint-business partnership between KLM & Alitalia in the region.

Delhi & Calcutta, India

Responsible for Airport Operations & Passenger Handling at Indira Gandhi International Airport, Delhi. Successfully worked in a team of International Tele Sales Support Group in Delhi handling Reservations and Tele-Sales. Appointed as a member of the Task Force for the start-up of Customer Services, Operations and Sales Office in Calcutta. This included recruiting and on the job training of new staff for customer services and operations at the Calcutta Airport. Appointed as a Baggage & Ramp Champion for British Airways in Calcutta.

General Management, Executive General Management Programme

Activities and Societies: Appointed Lead for Selecting & Inviting Industry Speakers during the Program. Successfully completed.

Mba, Marketing

Activities and Societies: Completed & received distinction for the dissertation in the 'Air-Sea Plane' Industry.

Bachelors, Economics