Naveen Chawla Email and Phone Number
Mumbai, MH, IN
Naveen Chawla's Location
Mumbai, Maharashtra, India, India
Naveen Chawla's Contact Details
Naveen Chawla work email
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Naveen Chawla personal email
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About Naveen Chawla
I believe in achieving sustainable success, just like Chuck Yeager's "great landing" philosophy. By combining vision with adaptability, I excel at leading and transforming commercial strategies in dynamic environments.My passion: Crafting innovative solutions that drive organizational excellence. I'm a skilled problem-solver with an entrepreneurial spirit, known for motivating teams to exceed expectations.Proven track record: Developing businesses, fostering strategic partnerships, and leading diverse teams across multiple continents.Highlights:Brand Repositioning: Led a comprehensive brand repositioning strategy for Qatar Airways in India to establish them as a premium carrier. This strategy resulted in a significant increase in weekly frequencies from 30 to 102 flights spread over 13 destinations across India.Strategic Expansion: Identified and launched new high-growth routes in India, including Goa, Amritsar, and Ahmedabad, at a time when other airlines lacked confidence in these markets. This expansion strategy successfully connected tier 2 & 3 cities to Qatar Airways' global network, opening new gateways for both passengers and cargo.Team Building: Built a strong foundation for Qatar Airways' continued success in India by establishing regional offices (North East, West, and South), and offices in Sri Lanka, Maldives, Nepal & Bangladesh with dedicated leadership and support teams. This focus on regional representation, combined with a commitment to corporate sales and technological advancements, solidified Qatar Airways' position as a major player in the Indian subcontinent market.Beyond Business:IIMB graduate - diversity fosters connection and innovation.Let's Connect! Discuss how I can help your organization achieve its full potential.
Naveen Chawla's Current Company Details
Upguide Consultancy
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Ceo | Principal Consultant- Commercial and Business Transformation
Mumbai, MH, IN
- Website:
- upguide.in
- Employees:
- 1
Naveen Chawla Work Experience Details
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Ceo | Principal Consultant- Commercial And Business TransformationUpguide ConsultancyMumbai, Mh, In
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Chief Executive OfficerEpsilon Aerospace Private Limited Nov 2021 - PresentMumbai, Maharashtra, IndiaEpsilon Aerospace Private Limited, India provides world-class and dynamic aircraft cabin interior solutions from concept to completion. We believe in Safety First, Quality Always. With deep understanding of the air safety, regulations, design, material, engineering and delicate artistry, we pay meticulous attention to every detail. -
Ceo | Principal Consultant- Commercial & Business TransformationUpguide Consultancy Mar 2020 - Sep 2022Mumbai, Maharashtra, IndiaAs an Industry Thought Leader, I worked with Client(s) to review their Revenue & Distribution Strategy, Communication Strategy, Supply Chain & Organization Structures for Sustainable Returns to all the Stakeholders. 1. I assisted Clients in developing Strategic Partnerships that increasingly became more important due to the ever changing business environment affecting customer preferences & demographics.2. Effectively & Efficiently aided a Client (ATPI India) in the 'air' transportation of more than twenty-thousand Seafarers in a constrained aviation environment during the Pandemic Phase.3. Effectively supported a Global Travel Industry client in Talent Sourcing in the Overseas Market.
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Head Indian Sub-ContinentQatar Airways Dec 2016 - Feb 2020IndiaSuccessfully delivered Commercial Revenue Objectives of more than USD 500 Million by Leading & Motivating teams from diverse cultures in the Indian Sub-Continent. 1. Implemented brand & demand strategies to exceed top-line revenue growth of over 30%. 2. Evolved & Implemented best-in-class account management capabilities and processes, anticipating new long-term business models & commercial opportunities, and mitigate commercial risks. 3. Led data-driven recommendations aligned with overall company strategies that helped in increasing the share of high-value customer-segments by over 20%. 4. Cultivated & nurtured high value existing and new strategic partnerships to maximize awareness that has led to growth in market share by more than 25%. 5. Led in bridging of the gaps by identifying inefficiencies in then-existing processes & tracked performance following the implementation of improvement initiatives, which then resulted in an increase in teams productivity by more than 20%. 6. Developed marketing plans & campaigns with content & messaging to drive demand. Led in the creation and launching of the new online marketing strategies, resulting in a more than 40% in the direct sales contribution. 7. Implemented robust business transformation strategies, which included optimization of team engagement, performance, and organizational efficiency by fostering a culture of innovation, productivity, responsiveness, and quality that delivered cost savings of over 12%. Elected as Vice Chairman for the Airline Industry Body (Board of Airline Representatives) in India to address related matters with Government & Regulatory Authorities. -
Head Business DevelopmentJet Airways Jun 2015 - Nov 2016IndiaManaged Network-wide 'Ancillary-Revenue' development by implementing effective & efficient customer-centric strategies; Route Profitability, Partnership and Frequent Flyer Program Development for the airline.1. Delivered incremental ancillary revenue of more than USD 50 Million at 10% annual growth. 2. Monitored network team performance, analyzed sales & profitability data for improvement & reporting to internal stakeholders. 2. Conducted commercial audits & reduced revenue leakages. 3. Led change management project & optimization of a commercial value proposition for the Loyalty program. 4. Led Commercial team on strategic pricing & branded fare project management.5. Represented the airline at the Etihad Airways Partners, and at the International Air Transport Association (Industry) Meetings & Forums Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. -
Vice President Aero MarketingGvk Dec 2013 - May 2015IndiaDeveloped a strategic road map for route & brand management. Also, improved relationship management with key stakeholders at the airport to enhance aeronautical revenue streams. 1. Generated new business leads through direct customer engagement, data analytics, and monitoring of industry trends. 2. Assimilated & continuously assessed requirements from customers and business partners for service enhancements, added features, and new product development. 3. Collaborated with commercial and operations team to resolve grievances, improve operations, and provide exceptional service to the clients. 4. Developed and executed go-to-market plans and facilitated internal organizational readiness.5. Launched 4 new routes, 1 domestic airline operation, and successful upgrades to Airbus A380 operations for 2 airlines. 6. Represented the airport at various meetings held by Civil Aviation Ministry on Bilateral Negotiations, Route Development, International Air Transport Association, and Airport Council International events. Official Speaker (Elevating Airport Brand) at the Aviation Festival ‘Air Experience Asia’ 2015 Conference, Singapore. -
Vice President International MarketsKingfisher Airlines Apr 2010 - Dec 2013IndiaSpearheaded expansion strategies to drive growth & revenue generation of more than USD 200 million per annum from across the globe. 1. Led and motivated teams across many countries thereby maintaining an agile & responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets, and adjusting marketing strategies. 2. Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement & revenue stream development. 3. Increased efficiency by analyzing data & maximizing opportunities for improved productivity. 4. Reduced cost by streamlining partner commissions & improving performance metrics for the incentive structure. 5. Attended global trade-shows, promoting & building brand proposition for prospects & partners. Keynote speaker on Pricing Strategies at Marcus Evans World Class Airlines Conference 2011, UAE. -
Country Manager, IndiaQatar Airways Jul 2005 - Apr 2010IndiaSuccessfully led sales & marketing, services, finance, operations, and administrative teams in 13 cities for exceeding revenue objectives of more than USD 100 million per annum. 1. Restructured and revitalized the brand positioning and customer value proposition across the country through direct representation & business ownership. 2. Effectively led the organization's development across & improved processes for screening, selection, recruitments, and performance management. 3. Created and implemented new business opportunities by utilizing strategic networking strategies. 4. Successfully established a centralized & in-house Contact Centre with a vision to focus on providing seamless and high standards of customer services. 5. Led solution selling strategy along with specific marketing initiatives, media strategy, and focused market segmentation to maximize B2B & B2C sales. 6. Reduced cost of sales by streamlining commission structure and improving performance metrics through efficient contract management. 7. Administered rental, acquisition, facilities management, designing, and procurement contracts. Achieved established KPI for the company, regional team, and individual performance through teamwork and focus on customers.
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Area Manager- Dubai & Northern Emirates, UaeQatar Airways Apr 2004 - Jun 2005Dubai, UaeSuccessfully developed sales in Dubai and the Northern Emirates thereby achieving revenue growth of more than 20% in the assigned territory.1. Led cross-functional teams of customer services, sales, marketing, finance, and administrative personnel to position Qatar Airways as a leading brand within the aviation industry in the UAE. 2. Enhanced product benefits to the customers, strengthened the relationship with trade partners, increased corporate base, and improved coordination, training & teamwork within the organization.
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Sales Development ManagerQatar Airways Dec 2001 - Mar 2004Dubai, Uae1. Researched and developed new markets for the airline with focussed distribution strategy, partner initiatives for improved sales channels, creating and managing brand awareness, establishing budget and planning revenue from the online and offline stations in the Arabian Peninsula, Iran, Indian Sub-Continent & CIS region. 2. Coordinated sales activities in the region thereby assisting Regional Manager in strategic planning and implementation for progress and achievements. 3. Set-up and established online operations for the airline in Moscow (Russia), Sharjah (UAE), Sanaa (Yemen), and Kuwait during this tenure.
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Sales ExecutiveQatar Airways Jul 2000 - Nov 2001Dubai, UaeSuccessfully achieved and exceeded individual sales targets by more than 25%. 1. This included effective distribution through trade partners in Dubai, managing brand, and creating product awareness through road-shows, in-house presentations to the corporate accounts, and at the travel trade outlets. 2. Optimized revenue through yield and destination mix with improved market segmentation.3. I also trained new sales staff to independently handle the sales regions assigned to them.
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Pricing AnalystQatar Airways Dec 1999 - Jun 2000Dubai, UaeSuccessfully maintained competitive and strategic pricing in line with market conditions. 1. Achieved and optimized revenue through effective and efficient forecasting and budget planning based on seasonality and market segmentation in UAE. 2. Efficiently communicated revenue budgets, targets, and achievements within the sales organization in the UAE. 3. Led Pricing related matters in the region comprising of UAE, Bahrain, Oman, and Pakistan for the airline.
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Revenue ControllerKlm Royal Dutch Airlines Sep 1995 - Nov 1999Baku, AzerbaijanSuccessfully led the team for the start-up of the company operations in Baku. 1. Identified & trained local talent for customer services, sales, finance & operations.2. Effectively implemented resource & revenue optimization strategies, and developed a strategic sales & marketing plan to maximize revenue. 3. Developed product positioning & communication strategies to overcome competitive objections.4. Conducted feasibility studies for operating to new markets in the neighboring CIS countries. 5. Appointed as a Responsible Officer to monitor and develop commercial activities for a strategic alliance & joint-business partnership between KLM & Alitalia in the region. -
Customer Services- Operations CoordinatorBritish Airways Sep 1992 - Aug 1995Delhi & Calcutta, IndiaResponsible for Airport Operations & Passenger Handling at Indira Gandhi International Airport, Delhi. Successfully worked in a team of International Tele Sales Support Group in Delhi handling Reservations and Tele-Sales. Appointed as a member of the Task Force for the start-up of Customer Services, Operations and Sales Office in Calcutta. This included recruiting and on the job training of new staff for customer services and operations at the Calcutta Airport. Appointed as a Baggage & Ramp Champion for British Airways in Calcutta.
Naveen Chawla Skills
Negotiation
Strategic Planning
Start Ups
Competitive Analysis
Training
Change Management
Leadership
Global Business Development
Forecasting
Business Development
Management
Business Strategy
Business Planning
Business Transformation
Analytical Skills
Marketing
Sales
Data Analysis
Team Management
Customer Relationship Management
Account Management
Global Sales
Build Strong Relationships
Cross Functional Team Leadership
Strategy
Strategic Partnerships
Business Process Improvement
Project Management
Vendor Management
People Management
Brand Management
Yield Management
Project Planning
Regulatory Affairs
Executive Level Relationship Building
Performance Management
Policy And Procedures
Distribution Strategies
Cost Management
Financial Analysis
Aviation
Strategic Communications
Entrepreneurship
Stakeholder Management
Thought Leadership
New Business Development
Marketing Strategy
Operations Management
Program Management
Naveen Chawla Education Details
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Executive General Management Programme -
Marketing -
Economics
Frequently Asked Questions about Naveen Chawla
What company does Naveen Chawla work for?
Naveen Chawla works for Upguide Consultancy
What is Naveen Chawla's role at the current company?
Naveen Chawla's current role is Ceo | Principal Consultant- Commercial and Business Transformation.
What is Naveen Chawla's email address?
Naveen Chawla's email address is nc****@****ays.com
What schools did Naveen Chawla attend?
Naveen Chawla attended Indian Institute Of Management, Bangalore, University Of Leicester, Delhi University.
What are some of Naveen Chawla's interests?
Naveen Chawla has interest in Challenging Conventional Methods, Continuous Learning, Education, Environment, Human Rights, Innovating Processes, Health.
What skills is Naveen Chawla known for?
Naveen Chawla has skills like Negotiation, Strategic Planning, Start Ups, Competitive Analysis, Training, Change Management, Leadership, Global Business Development, Forecasting, Business Development, Management, Business Strategy.
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