• Utilized Power BI to analyze large datasets. Extract meaningful insights, and generate comprehensive reports for data-driven decision-making• Conducted regular audits of ERP (Enterprise resource planning) data to ensure accuracy, completeness, and compliance with organizational standards.• Controlling Escalations and Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.• Develop and implement strategies to ensure timely delivery of products and maintain high levels of customer satisfaction Analyze data and trends to identify areas for improvement and implement process enhancements to increase productivity• Analyzed customer feedback and communicated actionable insights to management to enhance service quality