Naveen Francis Antony Email & Phone Number

Kitchener, On, Ca

Ontario, Canada

So excited to share that started working as a night auditor at Landon hall Hotel and Spa

India

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

India

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Answered customer telephone calls promptly to avoid on-hold wait times. Collected and analyzed customer information to prepare product or service reports.• Answered product and service questions, suggesting other offerings to attract potential customers.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.• Delivered prompt service to prioritize customer needs.• Effective liaison between customers and internal departments.• Increased efficiency and team productivity by promoting operational best practices.• Increased efficiency and performance by monitoring team member productivity and providing feedback.• Followed through on all critical inter-departmental escalations to increase customer retention rates.• Reached out to customers after completed sales to suggest additional service or product purchases.• Educated customers about billing, payment processing and supporting policies and procedures.• Managed timely and effective replacement of damaged or missing products. Promoted available products and services to customers during service, account management and order calls.• Promptly responded to inquiries and requests from prospective customers.

Thiruvananthapuram, Kerala, India

Worked at Amstech Engineer’s Private Limited having 1 year of experience as a QC Engineer,during the year 2017-2018 .I have done Training and Certification course in Oil field Engineering, Pipeline Engineering, Fire Fighting, HVAC design and Construction, Structural Engineering, Welding Engineering, Quality Control and Inspection, Piping Engineering, Radiographic Testing Level 2,Magnetic Particle testing Level 2,Liquid Penetrant Testing Level 2,Ultrasonic Testing Level 2,Construction Engineering and Management, Industrial and Construction Safety.

Postgraduate Degree, Strategic Global Business Management

Btech - Bachelor Of Technology, Mechanical Engineering, First Class

Activities and Societies: Football Team Captain, Chess Champion It was my dream to be a Mechanical Engineer. The branch Mechanical.

Sslc, 12Th, 77%

Activities and Societies: Football team Captain, Chess Player, Cricket Player