Naveen Chandra D M Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Employer: Tech MahindraClient: OptusResponsibilities
• Leading and managing the daily operations and service delivery requirements across Data centre, batch-ops and network delivery in a large IT infrastructure environment
• Spearheaded and managed the entire outsourcing of infrastructure monitoring services to improve efficiencies: Developed processes and KT documents across various tools including Dynatrace and HP Open view
• Managing an on-shore and off-shore team of 25+ members and key point of contact for all escalations including incident and change management
• Managed the transition of services and established strong relationship with the customer
• Performed root cause analysis and introduced process improvements to drive down the volume of majors

Chennai Area, India

• Project DetailsClient: Scope International Pvt. Ltd.Products: L2 & L3 Switches, Routers, Firewalls & Load BalancersSpecialization: LAN, WAN, TCP/IP, L2 & L3 protocolsAbout Scope:Our client Scope International, is a.
• Provided daily support and monitored global customer applications and operational architecture through a 24/7 Operating Centre environment and ensured SLA’s are met
• Co-ordinated with IT operations team to manage multiple priorities and help solve complex network issues.
• Planned, co-ordinated, scheduled and raised changes for CVE/IVT Remediation
• Maximised productivity by effective resource planning of a 10 member team
• Scheduled training and appraised team members on work around for CVE fixes

Chennai Area, India

• CSS Corp is a global information and communications technology company with animpeccable record for designing, developing, deploying and managing end-to-end IT andnetwork services. From application development, testing.
• Provided technical assistance for Juniper EX Series switches (EX2200, EX3200, EX3300, EX4200, EX4500, EX6200 and EX8200)
• Interacted with technical engineers to ensure the requirements are understood and deliver solution up to the customer satisfaction
• Assisted customers on live priority issues on the network
• Reproduced, verified and tested customer network issues in a LAB environment (routers/switches) and provided resolution meeting customer requirements
• Raised RMA’s remotely and replaced faulty devices in customer environment and ensured smooth transition of network services by coordinating with multiple stakeholders

Chennai Area, India

• Client | Cisco Systems (Off-shore Development Centre)Responsibilities
• Regression Testing of Cisco’s 7600 Series Routers and ASR1000 Series Routers.
• Analysed test logs, debugged, manually reproduced failures and logged defects in CDETS
• Ensured the defects are fixed, verified and closed in the defect tracking system as per protocol
• Integrated Scripts/Test bed’s into production
• Manually reproduced CFD’s and logged the same in CDETS

Chennai Area, India

• Clients | BSNL (India’s largest Telecom Network) and Defence Forces, IndiaResponsibilities
• Tested, validated, installed, and commissioned DIAS (IPDSLAM), L2 Switches and routers
• Provided feedback on bugs, field problems and customer requirements to R&D Team
• Installed, configured, and tested VDMux in a complex environment