Naveen Jayasankar, Pmp®,Cssbb® Email & Phone Number

Kitchener, Ontario, Canada

• Conducted comprehensive lean process reviews for cross-functional teams within the City, evaluating roles, responsibilities, and service levels to ensure alignment with available resources.• Led stakeholder interviews with staff and customer groups to gather insights into operational strengths and areas for improvement, providing clarity and enhancing the understanding of service expectations.• Reviewed and updated policies to ensure compliance and relevance, driving consistency in service delivery across multiple facilities/divisions• Led the lean process review of various Programs and initiatives, that are launched to support the residents, resulting in critical recommendations to streamline operations and address increasing demand.• Conducted a thorough evaluation of program administration, service requests, and contract management, identifying key inefficiencies, such as a lack of a dedicated resource and unclear roles, which resulted in administrative burden.• Collaborated with the project team to develop a digital timesheet tracking solution using SharePoint, resulting in improved collaboration between cross-functional teams, and aligning with Privacy Act requirements.• Engaged with cross-functional stakeholders from different teams to ensure successful testing, training, and change management, resulting in the seamless adoption of the new SharePoint solution.

Burlington, Ontario, Canada

• Led transformation change through various functional groups, cutting process waste by 10%.• Acted as a business analyst, partnered with external consultants to identify system improvements, prioritized releases, and boosted end-to-end processes, elevating customer satisfaction from 86% to 94%.• Achieved cost savings of $250K in hiring costs by optimizing the current process using Lean Six Sigma methodology, resulting in streamlined workflows and increased efficiency.• Facilitated kaizens, reduced lead time to 14 days, resulting in 150M sales in 65 days (254 units).• Integrated software tools to optimize financial operations, streamlining the purchase order and invoice approval process, resulting in a 45% reduction in approval time.• Implemented SharePoint for document management, collaboration, business process automation, knowledge management, business intelligence, and intranet/portal creation, enhancing organizational efficiency, and communication.• Implemented ERP systems, CRM systems, and project management tools and improved flow efficiency.

Burlington, Ontario, Canada

(Skills: Value Stream Mapping, Process Maps, Hoshin Kanri, Leadership, Coaching, Last Planner System, Standard work)

Stoney Creek, Ontario, Canada

(Skills: A3 Problem solving, Time Studies, Waste Analysis, Bottleneck Analysis Kanban, TPM, 5S, SMED, Visual Factory)• Achieved On-Time Delivery (OTD) from 89% to 97% by improving productivity and OEE of the plant.• Generated cost saving over $150K from tracking scrap and rework by using SPC and process capability.• Reduced machine down time by 50% over 3 months by root cause analysis, design changes and CAPA.• Employee morale and productivity were impacted by the implementation of visual controls to maintain workplace organization. • Designed, estimated and prepared contract agreements for HVAC systems for covered structures.