• Led the delivery of one of the largest & fastest implementations of SFDC. Sales, Service, Customer Portal, Partner Portal, and Communities modules have been implemented.• Led a cross functional CRM, PRM, MRM and Portal team for the delivery of data and integration services for HP’s key global initiative of transforming sales process from Siebel to cloud based SFDC. So far 100+ system interfaces have been developed & deployed.• Accountable for driving all change management initiatives through stakeholder engagement, analysis and participation, preparing and executing readiness and overcoming points of resistance.• Developed SAAS integration strategy and comprehensive integration patterns. These patterns have been used to integrate all cloud based applications including SFDC, BigMachines, Workday, Apttus, Eloqua and Aprimo• Led DevOps team for Liferay portal implementation.• Recognized by SFDC & received CIO Leadership award for fastest time to market in delivering 50+ interfaces on TIBCO and Informatica platforms and successfully achieved saving of $5 million for the company by ramping up the team and taking the delivery of interfaces.• Made key contributions to drive the implementation & adoption of MDM (Customer Master) solution.• Presented before 400 participants in Dreamforce 2013 on Making the Complex Simple: The Magic behind Backend Integrations.

• Led a team of developers to develop a mobile application (mCRM) on Web OS platform. • Conceptualized mCRM application and worked with business to review and prioritize user stories for iterative development. Assisted teams on UI design, application-flow, and other application usability features and coordinated with IT infrastructure in finalizing mobile architecture and security for mobile application development at HP.• Led the data migration strategy for one of the largest Siebel instance consolidation projects. • Came up with the idea of custom data migration tools and led the development of in-house data migration tools that outperformed out of the box Siebel EIM solution by 60%, reducing down time and increasing system availability• Participated in employee engagement improvement initiative, worked with employees, channelized feedback & brought several changes which significantly improved employee engagement.

• Provided thought leadership in overall project management, project planning, budgeting, developing business and designing & delivering sales, marketing, renewal/agreement, segmentation modules of Siebel.• Managed vendor relationship and delivery of invisible CRM integration with Siebel.

• Managed a team of developers in delivering process reengineering, throughput maximization, security compliance, and functional enhancements initiatives. • Successfully improved throughput by 80% by streamlining data quality management (DQM) process and implementing custom solution. • Successfully led a security compliance project to ensure that all the interfaces are following the DCC rules being a part of HP-IT transformation

• At IBM I acted as a Subject matter expert for Siebel, SAP, JDBC and eMail adapters in WebSphere Integration server support Team.• Contributed in design and handling technical issues, managed client communications, business and technical interactions, devised effective strategies and fetched big saving by covering client’s key business process. • Liaised with clients for feedback and coordinated efforts with product development to deliver higher quality client experience by preparing and proposing product enhancements.• Developed complex integration POCs leading to multiple product sales at Honeywell, Caterpillar and Johnson & Johnson. • Successfully managed high priority client tickets that reduced escalations by over 90% leading a 50% drop in overall support tickets.

• Worked as a Siebel implementation consultant at Exodus Communications for Siebel Integration with Portal and Oracle Financials using Vitria Middleware. Developed DLL to interface with Siebel Using Siebel COM Server Interface and drove initiatives to identify & understand client’s requirements for customization & product enhancements.• Led multiple Siebel upgrade project from Siebel 5.5 to Siebel 6.0 and Siebel 6.0 to 7.X and Siebel 7.0.4 to Siebel 7.5.2.

• Worked on a project for HR to maintain employee information. This application was developed using Visual Basic, and SQL server. Created many Dlls and com data server to implement different functionalities.• Led the development of a web application for infrastructure team to manage their support process using ASP, VBScript, Java Script, and SQL Server. • Participated in Siebel training & internal implementation of Siebel.• Worked on Vantive CRM support.

• Responsible for designing and developing applications. • Developed Portfolio Analysis and Risk Management System (PARMS) for National Commercial Bank Jeddah, Saudi Arabia. This application was developed using Visual Basic, SQL Server and Crystal Report.• Went to Saudi Arabia to implement this project as well.