- Lead NPI activities, ensuring they meet or exceed customer expectations.- Develop detailed project cost estimates, including resource allocation, capital investment, and other essential requirements.- Liaise closely with customers to discuss and clarify new product specifications and features.- Lead internal coordination efforts throughout the project lifecycle, from planning through to production.- Ensure adherence to product development schedules in accordance with established plans.- Negotiate with manufacturers and suppliers to align with internal and customer requirements, while identifying opportunities for improvement.

- Raise internal RFQs for new quotes requested by customer & ensure timely closure.- Frequent communications with customer on new business opportunities for further business growth. - Prepare monthly/ quarterly/ yearly revenue plan.- Lead internal team in customer requests related to Engineering changes.- Be the focal point for internal & also external communications.- Support site in escalations related to major delivery issues, payment related & any other relevant isues related to customer.

Account Management: Oversee all commercial aspects of the account, coordinating with a multifunctional Customer Focus Team (CFT) to ensure product and service delivery aligns with client expectations.Benefit Realization: Focus on achieving benefits as the account owner, ensuring adherence to contract agreements while managing scope to uphold financial performance, mitigate risks, and seize opportunities.Client Relationship Management: Foster and maintain strong business relationships through regular monthly and quarterly reviews, effectively communicating on deliveries, open commitments, and overall account progress.Problem Solving: Address and manage challenges impacting the program's profit and loss, facilitating coordinated problem resolution.Strategic Coordination: Liaise with the segment group regarding account strategy and commercial matters to align objectives.Demand Planning: Conduct regular reviews with the customer and lead internal teams to prioritize SKUs and adjust forecasts as necessary.Process Improvement: Engage in Kaizen projects aimed at reducing overall cycle times, managing end-to-end workflows from demand loading to final shipping.Achievements:Successfully turned around previously loss-making/hardly break even customer to: - profitability within 3 months - highest OP% (Operating Profit%) customer on site within 1 year

- Implementation of customer’s contract & agreement terms.- Work with Order Fulfillment (OF) section to ensure proper demand management in terms of customer’s orders and forecast. - Lead internal team (Planning, Purchasing, Production, Engineering, Materials etc) in reviewing forecast accuracy, demand trends, historical data, capacity, budgeting to ensure allignment with customer’s requirements.- Be the focal point for internal team in communications with customers & vice versa.- In charge of PPV (purchase price variance) recovery, Accounts Receivable, Order Fulfillment and On time delivery.- Ensure customers sales and order target is achieved. - Preparing quotations for products by working closely with sourcing & engineering teams to evaluate materials cost, engineering cycle time etc.- Ensure costing accuracy and profitability of all accounts. - Ensure all cost incurred due to start-up, NRE, Engineering changes, PPV due to short lead- time purchase, components price increase and product EOL are appropriately dealt with. - Maintain a proper record of the inventory authorized by customers. - Handle and deal with customers enquiries and complaints with sensitivity, promptly and diplomatically.Achievements :- Secured a new Customer account in 2017 with revenue value of $1million - $2million per year due to previous close business relationship.- Consistent revenue growth for one of the major customers by ~15-20% on a yearly basis due to close rapport with major stakeholders. Relationship built based on well executed new products implementation which gave confidence to customer to grow their business.- Requested by Vice President to support coordination efforts between sister sites which previously were losing potential sales of ~$2million per year. Managed to realign the team & managed to claw back the lost sales by 40% in 2019.

- As a lead for CFT (Customer Focus Team) for Flextronics – Cisco Account.- Be the focal point for customer in implementing Engineering Change Orders (ECOs), Deviations, Qualifications (Qual), Customer Purge etc. - Lead & coordinate activities in fulfilling customer requirements. This is done by liasing & leading internal teams i.e. Production, Materials, Engineering, Planning etc. - Preparing Supply Capabilities Report on weekly basis to share with customer on risks to the supply line & pro-actively come with suggestions/proposals to mitigate risks to customer.- Actively participate with customer during conference calls on commitment portion & progress.- Creating Expense POs through Oracle Systems - Ensuring internal & external customers have sufficient inventory / materials to hit OTD (On Time Delivery) metrics. - Work together with customer on inventory allocation, especially during sudden drop-in orders, to mitigate OTS (On time shipment) risk among sites.- Monitoring inventory status among sites to ensure quantity is sufficient to fulfill safety stock requirements, without overbuilding to prevent excess & exposure risk.- Involved in weekly MRP loading to trigger material pull according to available capacity- Co-ordinate & update internal team on daily issues/status during daily GYAT/Operations meeting.Achievements :- Actively involved in executing products transfer from Flextronics Austin, Texas to Flextronics Penang in 2010. Was based in Austin for 2 weeks as team leader for the project. Ensured that the product requirements was transferred without glitches to Flextronics Penang.- Hit 95.8% for Cisco Q3’08 Scorecard. Highest ever record for 16years. Previous scores was between 90% – 91%. This was done through teamwork & leading pro-active measures with internal teams throughout 3 plants across Asia.