Program Manager
Johor Bahru, Johore, Malaysia
- Implementation of customer’s contract & agreement terms.- Work with Order Fulfillment (OF) section to ensure proper demand management in terms of customer’s orders and forecast. - Lead internal team (Planning, Purchasing, Production, Engineering, Materials etc) in reviewing forecast accuracy, demand trends, historical data, capacity, budgeting to ensure allignment with customer’s requirements.- Be the focal point for internal team in communications with customers & vice versa.- In charge of PPV (purchase price variance) recovery, Accounts Receivable, Order Fulfillment and On time delivery.- Ensure customers sales and order target is achieved. - Preparing quotations for products by working closely with sourcing & engineering teams to evaluate materials cost, engineering cycle time etc.- Ensure costing accuracy and profitability of all accounts. - Ensure all cost incurred due to start-up, NRE, Engineering changes, PPV due to short lead- time purchase, components price increase and product EOL are appropriately dealt with. - Maintain a proper record of the inventory authorized by customers. - Handle and deal with customers enquiries and complaints with sensitivity, promptly and diplomatically.Achievements :- Secured a new Customer account in 2017 with revenue value of $1million - $2million per year due to previous close business relationship.- Consistent revenue growth for one of the major customers by ~15-20% on a yearly basis due to close rapport with major stakeholders. Relationship built based on well executed new products implementation which gave confidence to customer to grow their business.- Requested by Vice President to support coordination efforts between sister sites which previously were losing potential sales of ~$2million per year. Managed to realign the team & managed to claw back the lost sales by 40% in 2019.
