•Provisioned and managed several virtual servers in a Nutanix private cloud environment using Terraform.•Using Grafana, ELK, and Prometheus to monitor system metrics, I was able to swiftly identify and rectify issues.•Experienced in disaster recovery operations, including the development and implementation of comprehensive recovery plans to reduce downtime and assure business continuity.•Managed several application deployments in diverse environments such as Production, DR, Pre-production, Dev, and QA using Jenkins CI/CD parameterized jobs.•Improved the application deployment process by writing shell and Python scripts that integrated with an internal toolkit. In addition, to assist automated deployments, I set up a CI/CD pipeline with Jenkins and GitLab CI.•I've written a number of SOP documents to document workflow and process expertise.•I've worked on Puppet to manage server configurations and upgrades for more than 600+ servers.•Managed incident response for multiple SaaS applications, resulting in improved incident handling and response times.•Worked with cross-functional teams in incident resolution and root cause analysis, ensuring timely response and minimal customer impact.•Developed and maintained comprehensive incident management program and emergency operating procedures, in collaboration with solution and stream teams.•The process of planning and carrying out the migration of obsolete software and operating systems and migration of Oracle databases from 12c to 19c.•Excellent at planning and executing application and operating system patching programs.•Created and implemented capacity planning techniques for a team, resulting in better resource utilization and productivity.

• Design, Develop and Implementation of Infrastructure Provisioning to various cloud providers using Chef cookbooks for the product development.• Developing chef recipes for various applications to Install and manage via product on Linux Platforms.• Extensively worked on GIT version control system.• Responsible for developing and maintaining scripts written in Bash Shell and Ruby.• Experienced on working with AWS services such as EC2, ELB, Auto scaling, RDS, Cloud Watch, IAM, S3 Bucket. • Experienced in assigning roles for users, groups using IAM.• Experienced in using ELB and Auto Scaling for designing High availability environment for Application servers and database servers on AWS. • Assist in migrating on premise servers to AWS cloud. • Configure and managing domains with Go daddy & Route53. • Provided design, implementation, administration and support of Windows & Linux Server on physical and Hyper-V Environment.• Creating and removing users, groups, computers, OUs on windows server. • Creating and Configuring Group Policies for users and domain resources. • Configuring DNS and DHCP services in windows environment.• Automated Database backup using Scripts and Task scheduler on windows platform.• Managed McAfee orchestrator 5.9 and ensure to maintain all the client systems are updated with current DAT, VSE, Agent and DLP policies.• Configuring Port forwarding, VPN, WAN Load Balancer and security policies in Fortigate Firewall.• Resolving user incidents based on assigned tickets in JIRA ticketing tool

• Managing the Shift operations for the team to support 24*7 basis.• Installing operating systems (Win 7, Win 8, Win 10, Win Server 2008 and Win server 2012, CentOS, Ubuntu).• Troubleshooting Citrix, VMware VDI issues.• Providing Remote Support using RDP, Configuration Manager Remote Control and Dame Ware tool.• Configuring and troubleshooting IMAP and Office 365 Outlook.• Diagnose, troubleshoot and resolve a range of software, hardware issues.• Analyzing the physical machine's errors in the system logs.• Managing IT assets using Global IT assets management tool.• Installing and configuring Local and Network Printers.• Coordinator for BCP (Business Continuity Process) activities.• Managing McAfee antivirus protection support to end user desktop using appropriate frame packages.• As a part of tier team working on incidents and service request which are assigned through BMC Remedy (Internal ticketing system) and resolved within the SLA.• Coordinating the customer's request from the projects, assigning the tickets to the engineers / appropriate team within the response time & provide the resolution on a priority basis.• Performing an Individual ticket closure and Customer satisfaction survey through the Scorecard on monthly basis.• Reporting the project escalations to the senior level /other support teams based on the client requirements.• Knowledge transfer to the Individual persons regarding the corporate process and project related process as on updated.