Networking & Relationship Building | Time Management | Negotiation Skills | Business Development | Multi Tasking | Critical Thinking | Team Management |

• Responsible for Interactive and inclusive approach while dealing with internal stakeholders like station management, ground handling personnel, Inflight teams to ensure company standards are met.• Ensuring quality of product and service is never compromised by continuous service and performance appraisals with inflight colleagues.• Attended pre-flight briefings concerning flight details such as passenger demographics, working positions, emergency procedures, and other flight and crew operations.• Managed safety & security, consistent customer service, public relations and inflight culinary experience.• Successfully handled public grievances and negotiated for better customer relations utilizing all available resources.• Documented and reported every event & incident that may facilitate successful operations of the airline.• Dealt with difficult customers & situations onboard with full professionalism and focus on resolving the matter amicably.• Roster management of my team using the automated rostering system, to optimize crew utilization and at the same time comply with all the regulations with regards to time management of each individual resource.• Responsible for training and induction of new joiners. Training programmes with regards to country protocol and regulations, immigration and entry regulations and general working conditions.