ISOutsource is a modern consulting firm focused on technology, strategy, and business transformation. The company’s cross-industry capabilities enable organizations to harness the power of technology to boost performance, streamline operations, and unlock economic value.

Helping VitalTalk with Technology strategy.We know and believe that effective, empathetic, and honest conversations between a clinician, patient, and their family are the cornerstones of patient-centered care.

Current chairman of the board for Westminster Chapel (since June 2023). Have served on the board for 2 separate terms since February 2017.

Was responsible for Revenue growth, Profitability growth, Solution delivery and Customer Satisfaction. Successful in growing organic revenues by over 25% for 2 years in a row while doubling the profitability of the business in the same 2 year period. This was accomplished with an intense focus on Technology Solution Delivery, Strategic Account Management and Building a world class team which resulted in very high Customer Satisfaction scores (NPS>70). Managing a P&L of over $35 million dollars with over 700 employees spread across the US, Canada, Malaysia and India. Leading Digital Transformation efforts for customers like Siemens, AT&T, Century Link, Panasonic Automotive, Halliburton, Schlumberger and VCA animal hospitals.Member of the core executive team that defines the strategic direction of the organization. Managing globally distributed teams in the areas of Data & AI, Application Modernization, Natural Language Processing and Cloud migration.

Played CTO, CIO & SVP of data roles at Onvia. Helped Onvia increase market value by 3X during tenure at the company through a combination of business strategy changes and technology transformations that helped drive steep revenue and profit growth. Responsible for data & technology strategy, software development, data operations and IT operations. Hands-on product and technical architecture design experience with Onvia's suite of industry leading products. Key achievements:1. Transformed a traditional waterfall development team into an Agile software development team and improved quality, time to market of Onvia's products. Transformed an organization that was delivering 2 product releases a year to delivering multiple smaller releases every week.2. Implemented technologies and processes to reduce data acquisition and data processing costs by over 25% while increasing the breadth, depth and volume of data by many fold.3. Designed and implemented Onvia's technology stack using technologies like MongoDB, Elastic Search and React.js. Re-architected a monolithic SaaS based platform to a microservice, single page web apps based architecture. This improved system performance by over 300% and increased data processing capacity by over 100% 4. Built an onshore software development team in Seattle to work on strategic areas while working with global teams and offshore partners in non strategic areas to maximize profits.

Joined Onvia as a CIO with a mandate to turnaround a failing IT team. Achieved the turnaround in ~6 months and turned a passive and under-performing team into a strategic business enabler function. • Improved customer experience and product performance 10X times • Retired a legacy platform (10+ years old) and provided executive oversight on the change management required to ensure a successful transition to the new platform. Worked with the business on understanding pain points and applied technology solutions to solve sales and marketing problems.

Responsible for software delivery, customer satisfaction and P&L for business units. Managed geographically distributed teams in excess of 400 people across various functional groups and generated over $25 million in revenue at ~20% profit margins.• Practice Head for Aditi’s Web 2.0 initiative. Developed GTM strategies and competency building programs to build required engineering skills.• Increased profit margins of business units through better resource management, smarter hiring and effective billing.• Managed 30+ customer accounts including Microsoft, Docusign, Conenza, Xinnovation, Motricity, Onvia and InfoSpace.• Successfully turned around crisis accounts through a combination of process re-engineering, customer visits, on-time software delivery and expectation management.• Introduced new processes and practices to measure and track customer satisfaction.• Hired and managed talent required for software product development and customer relationship management. • Managed presales teams and provided sales support in the form of technical proposals and responses to RFPs

Managed software engineering for large customers delivering ‘Product with Predictable Quality on a Predictable Date’.• Formed a Global Delivery Center for a key customer and built a team of 70+ engineers.• Setup a Build Operate Transfer (BOT) model for a healthcare customer. Hired 40+ engineers, tailored processes for the team and helped setup a separate India development center for the customer in 2 years. • Managed product delivery for many other customers including Zillow and Omnicell. Hands on software development.• Responsible for customer satisfaction, account growth and profit margins.• SEPG (Software Engineering Process Group) member and ISO, CMM process auditor.

Hands on developer in Microsoft Technologies