Naveen Somashekar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

* Part of Oracle Global Cloud Customer Support Team providing Functional & Technical support to Fusion Cloud (SaaS) Customers across the Globe on Manufacturing, Maintenance and Supply Chain Planning Modules.* Leveraging both Functional and Technical skills for handling and resolution of Service Requests for Oracle’s Critical and Top accounts to ensure Customer Success.* Resolve technical issues by triaging and troubleshooting, within stipulated time there by meeting SLA’s defined.* Researching, Testing and Analysing the Software setups and configuration in order to find the system limitations and defects.* Documenting Customer’s functional requirement in terms of actual behaviour, expected functionality and business impact.* Provide advice and guidance to Customer by understanding and identifying their requirements during implementation of Oracle Software applications and their upgrades.* Identifying limitations and functionality gaps within existing applications and associated processes. Suggest Product Management Teams on the functionalities to be incorporated to match Customer requirements and Industry Standards.* Create Knowledge Management Document, Whitepapers and other Instructive Materials for use by Customers, Business Partners and the Internal Teams.* With KM Publisher Role, ensure all documents in the KM Database are up to date and necessary changes are made with latest information and screenshots for reference. Review and Publish KM Doc’s created by others. * Deliver Advisor Webcast (Live Presentation) to Customers on latest functionalities and features incorporated within the application * Deliver Functional Product and Process Training to new hires and the existing Team Members, as required.* Part of the Automation Process implemented by Oracle that deal with the Automatic Service Request Handling of Files and Validation of files which result in better and faster resolution of Customer issues.

Bengaluru Area, India

* Part of JDA Global Customer Support Team providing Functional & Technical support to Customers across the Globe on Sales & Operations Planning, Planning On Demand, Channel Management & Intactix Enterprise Suite.* Responsible for spearheading & managing a Team of 12 Members by providing Technical, Functional and Process Consultation for i2/JDA Supply Chain Solutions.* Resolve technical issues by triaging and troubleshooting, within stipulated time there by meeting SLA’s defined.* Assess system behaviour at Customer’s end, Identification of precise issue which is the gap between expected and actual system behaviour.* Researching, Testing and Analyzing the Software setups and configuration in order to find the system limitations and defects.* Documenting Customer’s functional requirement in terms of actual behaviour, expected functionality and business impact.* Manage & Monitor day-to-day activities of the team to ensure adherence to support process guidelines.* Develop an environment where associates are empowered, motivated and are challenged to accomplish their deliverables.* Assist Team with their workload balancing, identified by metrics analysis.* Perform Monthly Case Reviews for individual Analysts and one on one with Analysts.* Set Goals & Expectations to Team Members per Company’s Goals and conduct Appraisals.

Bengaluru Area, India

Bengaluru Area, India

* Part of Oracle Global Customer Support Team providing Functional & Technical support to Customers across the Globe on JDE E1 Manufacturing and Supply Chain Planning Modules.* Leveraging both Functional and Technical skills for handling and resolution of Service Requests for Oracle’s Critical and Top accounts to ensure Customer Success.* Resolve technical issues by triaging and troubleshooting, within stipulated time there by meeting SLA’s defined.* Assess system behaviour at Customer’s end, Identification of precise issue which is the gap between expected and actual system behaviour.* Researching, Testing and Analysing the Software setups and configuration in order to find the system limitations and defects.* Ownership of Product Data Management, Shop Floor Processing, and Planning (Material Requirements Planning and Capacity Requirement) modules.* Triaged issues associated with Production and Distribution Planning and Strategic Network Optimization Tools within SCP Tools.

Bengaluru Area, India

* Was part of an outsourced project of i2 Technologies, Texas to B2K Corp Pvt. Ltd., Bangalore. Led a Team of 10 members and provided Technical, Functional and Process Consultation to i2’s Demand Planner Tool, a powerful Forecasting tool, used to forecast and estimate the market demand for their Products.* Led a Team of 10 members, managed & monitored day-to-day activities of the team to ensure adherence to support process guidelines outlined by Client. * Troubleshoot, Triage and Escalate issues associated with i2 Products and Services.* Responsible for Achieving & Managing SLA’s of i2’s agreements with Clients * Recognizing my efforts and achievements, was awarded as the “Most Valuable Player” award, by i2 Technologies.

Bengaluru Area, India

* Was part of a team responsible for delivering superior customer satisfaction, by providing accurate and appropriate Technical Solutions to Customer’s queries for UK’s biggest and first Telecom & Internet Company, BRITISH TELECOM, thereby achieving consistency and continuously Best in class Performance.* Was adjudged as the “Best Technical Support Executive” for the year 2002-2003 for Overall Performance.

Master Of Business Administration - Mba, Operations Management

Itil - Foundation

Completed ITIL - Foundation Examination from APMG - International. Was awarded with the Certificate.

Lean Six Sigma, A Grade

Completed Lean Six Sigma Course from Villanova University, Pennsylvania. Was awarded with the Certificate of Achievement.

Six Sigma Green Belt, A Grade

Completed Six Sigma Green Belt Course from Villanova University, Pennsylvania. Was awarded with the Certificate of Achievement.

(Cpim), Supply Chain Management And Enterprise Resource Planning

Certified in the below mentioned Modules as part of the CPIM Certification conducted by the APICS. * Basics of Supply Chain Management *.

B.E., Electronics And Communications, First Class With Distinction

Completed Bachelor's in Engineering in Electronics & Communication from SJM Institute of Technology, Chitradurga.

Pre-University, Physics, Chemistry, Mathematics & Biology