Naveen Tyagi Email & Phone Number

Noida, Uttar Pradesh, India

• Leading a team of product owners/business analysts to build and maintain a SaaS-based Web platform and mobile app to serve clients' needs in the benefits, HR and payroll domains.
• Responsible for Planning, Execution, Program review/Governance, System Integration, Inter-dependencies, Critical Path Milestone Dependencies, Communication, Collaboration and relationship building with various teams.
• Responsible for client communications and stakeholder management.
• Responsible for completing gap analysis of current complex processes versus to be and its translations into EPIC/User Story, Wireframe, and business requirements.
• Responsible for maintaining product backlog and product roadmap to continuously evolve in sustainable way and keep leadership and stakeholders updated for what will be served next.

Noida, Uttar Pradesh, India

• Leading an operational excellence team of BA/Dev and QA to streamline/automatize the various business processes using Robotics Process Automation and Machine Learning.
• Responsible for planning Infra and budgeting needs to optimize the business processes.
• Managing the team of multiple vendors, in multi geography delivery model
• Budgeting and Forecasting - Preparing Monthly forecasting reports, Actual against budgeted for the Projects.
• Resource Management - Utilization of resources for current and new projects as per product backlog.
• Conducting the feasibility and POC of the work to be done, to take timely decision and calculated risks.

Gurugram, Haryana, India

• Leading a growing IT Apps team in an ever-demanding environment in the Health Insurance domain.
• Responsible to standardize the processes and SOP for operations team to serve client at best.
• Implementing IRDA compliance changes to meet regulatory demands.
• Working with various Partner and stakeholders to finalize the requirements and change request for Claim Underwriting, Branch Operations, Customer Portal and Mobile app.
• Implementation of the new change request and product features working with engineering, partners, owning changes end to end.

• Leading AON Benefits configurations and system analyst team for various large-scale clients to handle clients’ group health insurance benefits, which they further extend to their employees.
• Responsible for Project Management & Governance - Compliance and reports including monthly/weekly progress reports, Risk register, Issue register, Project Highlight report, variance reports, exceptions reports.

Noida, Uttar Pradesh, India

• Contributing in the team at individual level to manage various very large scale clients’(having more than 2 lakhs employees) Census Information, Benefits Administration and Enrollment, Vendor File Generations, Batch.
• Standardization of batch processes, and implementations of ACA act and reporting.
• Development of robust frontend process to deal with various census data changes and trigger ongoing events to refresh the enrollment data.
• Standardization of document and reports for ongoing operations team.
• Building and automatic test case execution (ATE) tool and suggesting enhancement existing tool/processes resulting in multimillion dollar savings.
• Requirement analysis and gathering, creating business requirements document, functional specifications.

Master Of Technology - Mtech, Computer Science

Bachelor Of Technology - Btech, Computer Science