Naveen Tyagi Email & Phone Number

Noida, Uttar Pradesh, India

Leading a team of product owners/business analysts to build and maintain a SaaS-based Web platform and mobile app to serve clients' needs in the benefits, HR and payroll domains.• Responsible for Planning, Execution, Program review/Governance, System Integration, Inter-dependencies, Critical Path Milestone Dependencies, Communication, Collaboration and relationship building with various teams.• Responsible for client communications and stakeholder management.• Responsible for completing gap analysis of current complex processes versus to be and its translations into EPIC/User Story, Wireframe, and business requirements.• Responsible for maintaining product backlog and product roadmap to continuously evolve in sustainable way and keep leadership and stakeholders updated for what will be served next.

Noida, Uttar Pradesh, India

Leading an operational excellence team of BA/Dev and QA to streamline/automatize the various business processes using Robotics Process Automation and Machine Learning.• Responsible for planning Infra and budgeting needs to optimize the business processes.• Managing the team of multiple vendors, in multi geography delivery model• Budgeting and Forecasting - Preparing Monthly forecasting reports, Actual against budgeted for the Projects.• Resource Management - Utilization of resources for current and new projects as per product backlog.• Conducting the feasibility and POC of the work to be done, to take timely decision and calculated risks.

Gurugram, Haryana, India

Leading a growing IT Apps team in an ever-demanding environment in the Health Insurance domain.• Responsible to standardize the processes and SOP for operations team to serve client at best.• Implementing IRDA compliance changes to meet regulatory demands.• Working with various Partner and stakeholders to finalize the requirements and change request for Claim Underwriting, Branch Operations, Customer Portal and Mobile app.• Implementation of the new change request and product features working with engineering, partners, owning changes end to end.

Leading AON Benefits configurations and system analyst team for various large-scale clients to handle clients’ group health insurance benefits, which they further extend to their employees. • Responsible for Project Management & Governance - Compliance and reports including monthly/weekly progress reports, Risk register, Issue register, Project Highlight report, variance reports, exceptions reports, milestone tracking & milestone charts, dashboards, status reports, business reports, project plans.

Noida, Uttar Pradesh, India

Contributing in the team at individual level to manage various very large scale clients’(having more than 2 lakhs employees) Census Information, Benefits Administration and Enrollment, Vendor File Generations, Batch Jobs, Communications, Direct Billing, Payroll and Premium related complex processes.• Standardization of batch processes, and implementations of ACA act and reporting.• Development of robust frontend process to deal with various census data changes and trigger ongoing events to refresh the enrollment data.• Standardization of document and reports for ongoing operations team.• Building and automatic test case execution (ATE) tool and suggesting enhancement existing tool/processes resulting in multimillion dollar savings.• Requirement analysis and gathering, creating business requirements document, functional specifications.• Creating UAT Test suits to give client demo and get signoffs for all the agreed projects.• Helping team in day in and day out project related hurdles and creating lesson learned document and training materials to re-use what has been done.• Creating Adhoc Client and Auditing reports using SQL.

Master Of Technology - Mtech, Computer Science

Bachelor Of Technology - Btech, Computer Science