Information Technology Help Desk
Current
Rochester, New York, United States
Assist students, faculty, and staff with use of Technology and their accessories by answering questions and assisting users through tasks such as: downloading and accessing apps, customizing system preferences, basic app usage.Installing, configuring, testing, monitoring, maintaining, and troubleshooting hardware and software problems, and networked peripheral devices. Reporting problems or damaged equipment to OIT staff. Use OIT’s ticketing system to record all support requests and services provided both in person and by phone. Delivered exceptional customer service to end-users by providing technical support related to Microsoft Products such as MS Office, and Windows Operating. Systems and other Microsoft applications, iPads, iPhones, Android devices and Tablets. Managing and maintaining reports for analyzing common complaints, and following up with customers to ensure their full resolutions. Assisting in preparing, maintaining, and following procedures for monitoring PC performance and providing statistics and reports related to it. Provided case status updates to both management and end-users. Supported and maintained effective relationships with users.