Diego Naves Franco Email & Phone Number

Uruguay

Brazil

• Development of data models for financial analysis, using the AWS Sagemaker Studio environment, in addition to NLP and clustering concepts with Python libraries (aws wrangler, NLTK, TextBlob, scikit-learn, matplotlib);• Orchestration of Data Pipelines on AWS (Glue, Step Function, Athena, Lambda, S3) with SQL and Python for agile data flows;• Management of AWS and Big Data platforms (Spark, Hadoop) for analyzing large volumes of data;• Implementation of data quality for accuracy and financial integrity, with continuous monitoring using AWS tools: Glue Data Quality, CloudWatch and Lambda;• Experience in optimizing data storage and analysis via Data Warehouse (Redshift) and systems such as Hadoop Distributed File System (HDFS), Apache Hive and Impala for efficiency in queries and reports;• Conducting meetings with stakeholders, aligning business objectives and data insights;• Strengthening commercial relationships by delivering specific data solutions.

Brazil

• Developing specialized databases together with the business and press team, applied to the creation of news for the media and press conferences presented by the Directors;• Data processing using SQL in the apache hadoop (Hive and Impala) and cloud (Athena) environments, as well as Python language together with scikit-learn, matplotlib, seaborn libraries, for example;• Relational database modeling and dashboards creation using Power BI, Tableau and Quicksight;• Responsible for building and orchestrating ETLs and ELTs processes in AWS, working with tools such as Glue, Step-Function, Event Bridge, CloudWatch and S3, for example;• Data pipeline creation in an on-premise environment, due to migrate specialized data to the AWS cloud, using Pyspark and Boto3 libraries in Python programming language.

São José Dos Campos Area, Brazil

Experience in consulting and teaching training courses regarding technology, themes such as: MS Excel, Power BI, Excel VBA programming applied to routine automation, data extraction using SQL programming language, as well as solutions in Python and R for Data Analysis.

• Conducting robust analyzes for stratification and understanding of business opportunities, using Amplitude, Google Analytics and Amazon QuickSight software. In addition to periodic reports for the company's C level leadership;• Creation of Extraction, Transformation and Data Load (ETLs) processes, using Python and SQL programming languages, as well as AWS cloud tools such as AWS Glue, AWS lambda, Step Functions, Cloud Watch, AWS Athena, etc;• Development of advanced SQL queries to build databases in a Big Data scenario using Snowflake cloud platform;• Collection, management and distribution of customer behavior events from the company's website and application using the Segment software, making it possible to analyze these behaviors for business decision making and create segmented campaigns by the marketing team using Braze platform;• Use of GitHub platform for data governance and SQL queries and ETLs code versioning.

São Paulo, Brazil

• Experience carrying out robust analyzes for business opportunities understanding;• Advanced SQL queries development to extract data from the Metabase software databases;• Insights extraction through data analysis to define the portfolio strategy to be implemented on the Bees platform for +200k customers throughout the state of São Paulo;• Interface with all business areas of the company, acting as a strategy facilitator and partner in the construction of the plan to obtain business results via the Bees platform;• Development of management panels in Power BI and MS Excel, in addition to periodic presentations and reports for the Regional Directors and Specialists.

São José Dos Campos E Região, Brasil

• Experience in team management, processes and Customer Experience (CX) metrics;• Ranting and NPS (+20pp in 2 years) increase through process improvements since onboarding, stimulating customers interest, knowledge and satisfaction with Ambev products and services, until detractors reversal and after-sales relationship;• Monitoring the customer journey, evaluating constant improvements in the services provided;• Customer tickets average increasing, throughout segmented and personalized actions;• Profitability results achievement through cross sell and upsell actions, ensuring and stimulating recurring revenue from customers;• Customer-centric culture guardian, working strongly in training and promoting CX concepts in all three operations in Vale do Paraíba.

São José Dos Campos, Brazil

• Experience in quantitative and qualitative analysis, data exploration, integration, collection, preparation and presentation;• Data Operationalization, working on data Extraction, Transformation and Load (ETL);• Advanced SQL queries development, due to extract information from databases;• Knowledge applied to metrics elaboration and monitoring, due to evaluate commercial results, through daily interfaces with the sales, marketing and logistics teams;• Team training and formation to create a pipeline for the next generation of the Analytics team.

São José Dos Campos Area, Brazil

• Experience in Total Quality Management Systems, Production Planning and Control and Process Mapping;• 5S Program implementation coordination, from the project schedule structuring using MS Project, to the internal audits, achieving a 40% of non-conformities reduction in the processes initially mapped;• Operational procedures Documentation for the financial, production and logistics modules in SAP Business One;• Development of small software programming in Excel VBA for issuing Production Orders;• Mapping and documentation of Geosynthetics production processes using MS Visio and Lucidchart applications.

Gescher Westfalen, Germany

Experience in Total Quality and Continuous Improvement. Structured all the implementation material and steps for the related Total Quality Management Systems: ISO 9001, ISO 14001, ISO 18001.

São José Dos Campos, Brazil

Research topic: Development of a multiclassifier to identify urban patterns in hyperspectral images. Experience in C++ programming language, QT and ENVI software for implementing and training Machine Learning algorithms, respectively.

São Paulo Area, Brazil

Experience in Mechatronics, performing corrective and preventive maintenance of any complexity in continuous production lines and implementing process improvement projects.

Master Of Business Administration - Mba, Project Management

Mestrado Stricto Sensu (Trancado | On Hold), Operational Research

Attended to respective isolated subjects: Introduction to Operational Research and Advanced Topics in Operational Research.

Extensão Universitária Em Coaching (Professional And Self Coaching), Coaching

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Production Engineering

Mechatronics Technician, Mechatronics, Robotics, And Automation Engineering