Navid Jilow Email & Phone Number

London, London, GB

London, London, GB

London, London, GB

London, England, GB

Reading, Berkshire, GB

London, Greater London, GB

• Hybris E-commerce customisation & Microsoft Dynamic 365 (Finance & Operations / Sales Enterprise) integration project
• Documented as-is & to-be order management process flows using IBM Blueworks Live.
• Led programme level solution workshops for Worldpay, PayPal, Givex & Order Management solution.
• Led requirements gathering workshops with Customer Contact Centre & Delivery Centre stakeholders.
• Documented requirements & designed Hybris CS Cockpit & Storefront enhancements for the Customer Contact Centre team including unreferenced/referenced refund, refund payment processing & order modifications/cancellation.
• Designed & documented an omni-channel customers return & refund process. This included customer communications, customer “my account” updates, gift card orders & paper voucher tracking.

Armonk, New York, NY, US

• Led the design of multiple high profile digital system integration projects including Apple Pay, 3rd party relationship management & a highly strategic Point of Sale web application based on responsive design. The role.
• Produced detailed workstream project plans, documented requirements & managed RAIDs.
• Created estimates for the detailed design phase & obtained cost sign off from the client.
• Led requirements gathering workshops to define high level & detailed business requirements.
• Produced & reviewed functional work products e.g. UI specs, Use Cases & process flows.
• Produced & reviewed technical work products e.g. Data Models, REST & API service designs.

Armonk, New York, NY, US

• Conducted the business analysis of multiple projects including the the successful delivery of the Nationwide Homebuyer's Companion mobile application using Agile methodology. This mobile application received a 4.5 star.
• Part of an Agile team who delivered a mobile phone application to help first timebuyers navigate the U.K. home buying process
• Participated in inception phase to agree scope, high level requirements & design
• Supported the definition of the user journey, Visual Style Guide & UI design
• Created & maintained Features, User Stories, Product backlog & Sprint backlog
• Participated in Sprint Planning, Daily Scrum Stand Up & Sprint retrospectives

Armonk, New York, NY, US

The Universal Credit (UC) Programme was a series of Department for Work and Pensions (DWP) deliverables aimed at reforming and simplifying the welfare system for people of working age by improving the incentives to return to work and thereby reducing dependency on benefit while continuing to provide appropriate levels of support to those in need. The.

Armonk, New York, NY, US

The Aurora Programme was a Nationwide Building Society strategic initiative established with the purpose of transforming the capabilities of Nationwide’s Internet Bank over a 2-3 year period. Here I worked as a Business Analyst on the successful delivery of the Aurora Programme. This was a high visibility project and often referred to as the flagship.

Dublin 2, IE

Once legal approval was provided for Lloyds TSB to start the £12bn takeover of HBOS in 2009 the two banks immediately started their merging activities in earnest. This was the largest and one of the most complex bank merger projects in Europe. I worked as part of the The Customer Data team, who were responsible for ensuring the successful migration of 29.

Dublin 2, IE

- Arranged client workshops to ascertain customer requirements for the mobile phone and contract upgrade process- Derived Business requirements from research on customer needs- Used user stories, activity diagrams & use cases to document high level designs- Used Axure to facilitate iterative Agile prototyping techniques- Identified & re-engineered online.

Dublin 2, IE

- Built, configured & deployed applications such as Sterling Order Management System, Business Objects, Microsoft FAST, Interwoven Teamsite, ACI Secure Gateway.- Worked with technologies such as UNIX, JAS & WebLogic- Supported functional and technical designs for search component- Performed troubleshooting exercises to fix defects and environment issues.

Dublin 2, IE

Kansas City, Missouri, US

- Created & maintained Technical Designs for reporting requirements- Developed reports using SQL to match client specifications whilst adhering to very tight & challenging deadlines. - Created & maintained Commissioning Data set reports which are the main part of the NHS reporting solution- Used logical process flows to document large reporting extracts to.

Costa Mesa, CA, US

Implemented an open source ecommerce solution for a small retail client. Responsible for capturing customer requirements, deploying and configuring ecommerce solution and running test cases for end product.Used open source technologies such as Joomla and Virtuemart (connected to Paypal) to implement the ecommerce solution. Performed search engine.

Electronic Engineering With Computing

Education record

Mathematics