Navid Jilow Email & Phone Number

London, London, Gb

London, London, Gb

London, London, Gb

London, England, Gb

Reading, Berkshire, Gb

London, Greater London, Gb

Hybris E-commerce customisation & Microsoft Dynamic 365 (Finance & Operations / Sales Enterprise) integration project▪ Documented as-is & to-be order management process flows using IBM Blueworks Live.▪ Led programme level solution workshops for Worldpay, PayPal, Givex & Order Management solution.▪ Led requirements gathering workshops with Customer Contact Centre & Delivery Centre stakeholders.▪ Documented requirements & designed Hybris CS Cockpit & Storefront enhancements for the Customer Contact Centre team including unreferenced/referenced refund, refund payment processing & order modifications/cancellation.▪ Designed & documented an omni-channel customers return & refund process. This included customer communications, customer “my account” updates, gift card orders & paper voucher tracking.▪ Produced process flows, use cases, API service designs, sequence diagrams & business rules for the as-is/to-be Worldpay payment solution architecture & Hybris eCommerce order flow process.▪ Created User Stories in Jira with BDD acceptance criteria in conjunction with the Product Owner.▪ Led Demos, Sprint Planning & Daily Stand-Ups, ensuring tracking & on-time delivery of tasks.▪ Held Integration Solution Design workshops for Hybris eCommerce and Microsoft Dynamic 365.▪ Developed & managed excellent relationships with the Product Owner & other business stakeholders.

Armonk, New York, Ny, Us

Led the design of multiple high profile digital system integration projects including Apple Pay, 3rd party relationship management & a highly strategic Point of Sale web application based on responsive design. The role include the following activities:▪ Produced detailed workstream project plans, documented requirements & managed RAIDs.▪ Created estimates for the detailed design phase & obtained cost sign off from the client.▪ Led requirements gathering workshops to define high level & detailed business requirements.▪ Produced & reviewed functional work products e.g. UI specs, Use Cases & process flows.▪ Produced & reviewed technical work products e.g. Data Models, REST & API service designs.▪ Collaborated with the BPM middleware team to define process flows & identify “hand off” points.▪ Supported the build, architecture & test team estimation by producing a solution outline document,clarifying business requirements, reviewing project plans & identifying issues & risks.▪ Made multiple visits to the offshore delivery centre to train, coach & mobilise the design, build, architecture & test teams for digital transformation projects to improve client service.▪ Attended leadership meetings to announce workstream updates.

Armonk, New York, Ny, Us

Conducted the business analysis of multiple projects including the the successful delivery of the Nationwide Homebuyer's Companion mobile application using Agile methodology. This mobile application received a 4.5 star rating on the App store and Google's Playstore within the first year of release. The role included the following activities:• Part of an Agile team who delivered a mobile phone application to help first timebuyers navigate the U.K. home buying process• Participated in inception phase to agree scope, high level requirements & design• Supported the definition of the user journey, Visual Style Guide & UI design• Created & maintained Features, User Stories, Product backlog & Sprint backlog• Participated in Sprint Planning, Daily Scrum Stand Up & Sprint retrospectives• Updated User Stories, issues & tasks in Rational Team Concert• Produced & maintained Test Plan & strategy to define the approach for sprints• Participated in defect management triage meetings• Planned & supported UAT as well as pilot testing phase• Go live support & issue resolution

Armonk, New York, Ny, Us

The Universal Credit (UC) Programme was a series of Department for Work and Pensions (DWP) deliverables aimed at reforming and simplifying the welfare system for people of working age by improving the incentives to return to work and thereby reducing dependency on benefit while continuing to provide appropriate levels of support to those in need. The programme of work was delivered by multiple suppliers to DWP in an Agile environment. The role included the following activities:- Led multiple BPM requirements definition workstreams in Agile environment- Created project plans and supported estimations- Define resource profile for each release- Project managed Agile workstream involving multiple suppliers- Managed Project Risks and Issues Log- Defined and agreed BPM scope across multiple workstreams- Led and facilitated Solution Outline and Solution Design Workshops, Sign Offs, with DWP SMEs, Third Parties and DWP IT staff- Led and facilitated requirement gathering workshops to design business processes- Produced & Reviewed BPM deliverables including process flows and business rules- Worked closely with BPM Technical Architects to propose solutions to the client- Supported Business Activity Monitoring Solution design- Held weekly meetings to manage weekly progress, deliverables, issues and risks

Armonk, New York, Ny, Us

The Aurora Programme was a Nationwide Building Society strategic initiative established with the purpose of transforming the capabilities of Nationwide’s Internet Bank over a 2-3 year period. Here I worked as a Business Analyst on the successful delivery of the Aurora Programme. This was a high visibility project and often referred to as the flagship project within Nationwide due to its continued achievements and success. As a Business Analyst I performed the following main functions:-Prepared and presented functional designs in solution playback workshops- Updated functional and technical work products such as Use Cases, Business Rules Catalogue, User Interface Specifications, Service Specifications and the Data Dictionary- Agreed functional requirements and received sign off from stakeholders- Managed stakeholders- Reported weekly progress, deliverables, issues and risks- Impact assessed change requests and defects- Supported and mentored Nationwide Business Analysts- Provided knowledge transfers

Dublin 2, Ie

Once legal approval was provided for Lloyds TSB to start the £12bn takeover of HBOS in 2009 the two banks immediately started their merging activities in earnest. This was the largest and one of the most complex bank merger projects in Europe. I worked as part of the The Customer Data team, who were responsible for ensuring the successful migration of 29 million HBOS customers through Extract Transform Load. I performed the following functions:- Owned a number of customer migration issues within the Data Issues Design team.- Performed analysis on data issues to determine downstream & business impacts.- Created Data Information requests to identify the number of customers affected by migration issues.- Identified stakeholders and business processes impacted by migration issues.- Arranged stakeholder workshops to examine migration issues & business impacts.- Gathered requirements for the development of automated cleanse tools.- Proposed business & IT solution approaches to migration issues and gained sign off. - Created a team project plan for dealing with individual migration issues. - Communicated major business risks through steering committee meetings.

Dublin 2, Ie

- Arranged client workshops to ascertain customer requirements for the mobile phone and contract upgrade process- Derived Business requirements from research on customer needs- Used user stories, activity diagrams & use cases to document high level designs- Used Axure to facilitate iterative Agile prototyping techniques- Identified & re-engineered online customer journeys- Applied industry best practise for user experience- Scoped & prioritised requirements to define Agile sprints- Managed issues & risks logs for the user experience work stream

Dublin 2, Ie

- Built, configured & deployed applications such as Sterling Order Management System, Business Objects, Microsoft FAST, Interwoven Teamsite, ACI Secure Gateway.- Worked with technologies such as UNIX, JAS & WebLogic- Supported functional and technical designs for search component- Performed troubleshooting exercises to fix defects and environment issues- Performed Knowledge Transfers to landed resources- Created go-live deployment documents with associated work plans & tasks- Led go live application deployments- Set up & documented application configuration management processes

Dublin 2, Ie

Kansas City, Missouri, Us

- Created & maintained Technical Designs for reporting requirements- Developed reports using SQL to match client specifications whilst adhering to very tight & challenging deadlines. - Created & maintained Commissioning Data set reports which are the main part of the NHS reporting solution- Used logical process flows to document large reporting extracts to present code in a simplified manner to the business

Costa Mesa, Ca, Us

Implemented an open source ecommerce solution for a small retail client. Responsible for capturing customer requirements, deploying and configuring ecommerce solution and running test cases for end product.Used open source technologies such as Joomla and Virtuemart (connected to Paypal) to implement the ecommerce solution. Performed search engine optimisation to elevate website to the first page on Goolge for certain keywords. Implemented Google Analytics to track customer interactions.

Electronic Engineering With Computing

Education record

Mathematics