Navid Norouzi Email & Phone Number

Executed over 5,000 sq meters of construction project.

Created technical manuals as needed.Provided training and development opportunities.Supervised over 6,000 sq meters of construction project.Stressed safety and ensured safety guidelines always followed.Monitored work of junior engineers and checked work quality.Met with engineering staff weekly to discuss projects and plans.Trained new and existing staff on work methods to ensure conformance with accepted standards.

Identified customer needs, clarified information, researched every issue and provided solution or alternatives.Provided technical support for hardware, software, networks, perpherals, and web applications, analyzed and understood complicated issues quickly and implement the solutions urgently needed.Analysed and resolved any user identified problems, diagnosed and troubleshoot system, network and user issues.Handle 70+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.Collaborated with staff members, responding to customer requests within 3.70 minutes on average.Achieved a remarkable performance score of 94.12% over the year, ranking among the top 5% of performers.

Possessed a strong understanding of the concepts of routers, modems, and networks.Rewrote the listdisk software to increasing efficiency and reducing manual calculations.Served as the primary point of contact for calculating workshop insurance listings using listdisk software.Developed automated solutions in Microsoft Excel to streamline the entire process of calculating insurance for various types of manufactories, including government-assisted, family-owned, and those with complex computing requirements.Implemented comprehensive security measures to safeguard computer systems against viruses, network attacks, and spyware programs.Authored batch codes to restrict access to removable storage devices, facilitate switching between local and internet networks, conceal files or drives, and perform other functionalities.

Proficient English language translator with experience in diverse fields including civil and architecture engineering, computer science, and psychology (translated 200+ articles).Performed in-depth reviews of translated materials, ensuring accuracy, clarity, and adherence to proper grammar, syntax, semantics, style, and terminology.Created presentations for both in-person and online audiences, effectively communicating complex information.Maintained high-quality standards through meticulous document review and quality control procedures.

Supervised execution of city public works projects.Supervised and reviewed preparation contract drawings and documents.Evaluated design and cost proposals stated by consultants and contractors.Prepared budgets by projecting resource needs and determining funding priorities.

Master’S Degree, Structural Engineering

Bachelor’S Degree, Civil Engineering