Navid F. Email & Phone Number

Bracknell, England, United Kingdom

Fleet, England, United Kingdom

As an IT Specialist Lead, I leveraged my technical expertise to manage critical infrastructure and provide excellent internal support. In this role, I empowered team members, optimised security and costs, and delivered impactful results through rigorous quality assurance testing initiatives.Key responsibilities and achievements include:•Mentoring colleagues to excel in challenging project areas by sharing knowledge and building confidence.•Strengthening the security posture… Show more As an IT Specialist Lead, I leveraged my technical expertise to manage critical infrastructure and provide excellent internal support. In this role, I empowered team members, optimised security and costs, and delivered impactful results through rigorous quality assurance testing initiatives.Key responsibilities and achievements include:•Mentoring colleagues to excel in challenging project areas by sharing knowledge and building confidence.•Strengthening the security posture through proactive Azure health checks to identify and resolve vulnerabilities.•Driving significant application stability and performance improvements through extensive quality assurance testing and issue resolution.•Consolidating underutilised servers to optimise infrastructure costs and system performance.•Ensuring configuration accuracy and adherence to industry best practices via comprehensive hardware audits.•Providing prompt resolution of critical issues to minimise downtime and maintain high infrastructure reliability. Show less

Reading, England, United Kingdom

I provided excellent first-line technical support as a Service Desk Engineer and upheld critical infrastructure reliability. In this role, I promptly resolved a high volume of client issues, optimised efficiency, and maintained data integrity.Key responsibilities and achievements included:•Delivering timely responses to client IT requests via phone and email to maximise uptime.•Streamlining issue resolution by leveraging remote access tools like GoToAssist.•Reducing risk by… Show more I provided excellent first-line technical support as a Service Desk Engineer and upheld critical infrastructure reliability. In this role, I promptly resolved a high volume of client issues, optimised efficiency, and maintained data integrity.Key responsibilities and achievements included:•Delivering timely responses to client IT requests via phone and email to maximise uptime.•Streamlining issue resolution by leveraging remote access tools like GoToAssist.•Reducing risk by thoroughly vetting and releasing only reliable emails.•Ensuring the accuracy of Office 365 data through a diligent mailbox and distribution list management.•Maintaining the integrity of Active Directory data by properly configuring account permissions.•Managing a high workload of changes and service requests in an organised manner. Show less

Bracknell South, Berkshire, United Kingdom

As a 24/7 Ops Technician, I monitored critical infrastructure and helped minimise downtime through prompt issue resolution. In this role, I maintained reliability, optimised processes, and quickly addressed problems.Key responsibilities and achievements included:•Preserving server feed uptime by continuously monitoring systems and rapidly fixing feed loss events.•Executing ongoing server patching with minimal disruption by scheduling updates during low-traffic… Show more As a 24/7 Ops Technician, I monitored critical infrastructure and helped minimise downtime through prompt issue resolution. In this role, I maintained reliability, optimised processes, and quickly addressed problems.Key responsibilities and achievements included:•Preserving server feed uptime by continuously monitoring systems and rapidly fixing feed loss events.•Executing ongoing server patching with minimal disruption by scheduling updates during low-traffic periods.•Enhancing patch efficiency by relocating cluster servers, updating, and restoring them post-maintenance.•Performing timely remote troubleshooting and rebooting of virtual servers to resolve technical problems. Show less

Bachelors, Computer Science

Btec National Diploma In It, Computer Engineering, Mmm