Navid F. Email & Phone Number

Bracknell, England, United Kingdom

Fleet, England, United Kingdom

• As an IT Specialist Lead, I leveraged my technical expertise to manage critical infrastructure and provide excellent internal support. In this role, I empowered team members, optimised security and costs, and delivered.
• Mentoring colleagues to excel in challenging project areas by sharing knowledge and building confidence.
• Strengthening the security posture… Show more As an IT Specialist Lead, I leveraged my technical expertise to manage critical infrastructure and provide excellent internal support. In this role, I empowered team.
• Strengthening the security posture through proactive Azure health checks to identify and resolve vulnerabilities.
• Driving significant application stability and performance improvements through extensive quality assurance testing and issue resolution.
• Consolidating underutilised servers to optimise infrastructure costs and system performance.

Reading, England, United Kingdom

• I provided excellent first-line technical support as a Service Desk Engineer and upheld critical infrastructure reliability. In this role, I promptly resolved a high volume of client issues, optimised efficiency, and.
• Delivering timely responses to client IT requests via phone and email to maximise uptime.
• Streamlining issue resolution by leveraging remote access tools like GoToAssist.
• Reducing risk by… Show more I provided excellent first-line technical support as a Service Desk Engineer and upheld critical infrastructure reliability. In this role, I promptly resolved a high volume of client issues.
• Reducing risk by thoroughly vetting and releasing only reliable emails.
• Ensuring the accuracy of Office 365 data through a diligent mailbox and distribution list management.

Bracknell South, Berkshire, United Kingdom

• As a 24/7 Ops Technician, I monitored critical infrastructure and helped minimise downtime through prompt issue resolution. In this role, I maintained reliability, optimised processes, and quickly addressed.
• Preserving server feed uptime by continuously monitoring systems and rapidly fixing feed loss events.
• Executing ongoing server patching with minimal disruption by scheduling updates during low-traffic… Show more As a 24/7 Ops Technician, I monitored critical infrastructure and helped minimise downtime through prompt.
• Executing ongoing server patching with minimal disruption by scheduling updates during low-traffic periods.
• Enhancing patch efficiency by relocating cluster servers, updating, and restoring them post-maintenance.
• Performing timely remote troubleshooting and rebooting of virtual servers to resolve technical problems. Show less

Bachelors, Computer Science

Btec National Diploma In It, Computer Engineering, Mmm