Navid Shaikh Email and Phone Number
Transforming Operations with Vision and Precision🔹Welcome to my LinkedIn profile! I’m Navid, a seasoned Senior Operations Management Professional and Vendor Manager with over 13 years of proven excellence in driving operational success, enhancing vendor relationships, and steering significant growth across diverse industries including BFSI, Healthcare, Content Moderation, Customer Service, Technical Support, Travel and Tourism, Food Delivery, SaaS, & Entertainment🌟 Career Highlights: Leadership & Strategy: Spearheaded teams of up to 1.3K, managing headcount with finesse and strategy. Project Management: Led 18 project transitions, demonstrating my capability to navigate and optimize complex processes seamlessly.Financial Oversight: Managed revenue streams amounting to $29M, evidencing my acumen in fostering financial growth and stability.Quality Improvement: Initiated and successfully rolled out 2 Green Belt projects, enhancing First Call Resolution by 20% and CSAT scores by 15%, reflecting my relentless focus on quality and customer satisfaction.Process Efficiency: Championed a Yellow Belt project that reduced external errors by 25%, saving 50 man-hours per month through improved process efficiency.Innovation & Automation: Achieved a 40% reduction in manual work by identifying and implementing key automation opportunities, showcasing my commitment to innovation and efficiency.🔍 Core Proficiencies:I excel in Operations and Vendor Management, with a knack for Process Improvement, Quality Assurance, and Fraud Management. My expertise spans Service Delivery, P&L Management, and Risk Assessment, complemented by a strong foundation in Resource Planning, and Learning & Development.🏆 What I Bring to the Table:My career is marked by a passion for transforming operations through strategic foresight, robust vendor management strategies, and a data-driven approach. I thrive in environments that challenge the status quo, leading teams towards operational excellence and unrivaled client satisfaction.🌐 Looking Forward:I’m on a constant quest for innovation, efficiency, and driving impactful change. Let’s connect to explore collaborative opportunities, share insights, and push the boundaries of operational excellence together.Feel free to drop me a message here or at navidshaikh20@yahoo.com. Let’s embark on a journey of growth, impact, and success.
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Sr Delivery Manager - OperationsShaip Mar 2024 - PresentAs the Senior Delivery Manager in Operations at Shaip.com, I lead a diverse team of Project Managers, Project Coordinators, and a broad range of team members. My primary responsibility is to ensure end-to-end project delivery across a variety of domains, including Conversation AI, Healthcare, Computer Vision Annotation, and Generative AI.I have successfully managed projects, demonstrating my ability to handle complex tasks and deliver results. My role involves comprehensive vendor management, from identifying potential vendors based on their past performance and revenue track record, to conducting on-site visits and negotiating prices.I am also responsible for end-to-end performance management, ensuring that all projects are executed efficiently and effectively. I have experience in creating Statements of Work (SOW) and establishing processes to streamline operations and enhance productivity. My leadership and strategic planning skills have been instrumental in driving the success of our projects and achieving our organizational goals.My role at Shaip.com has allowed me to leverage my skills and experience to lead a high-performing team and deliver exceptional results on a consistent basis. I am committed to driving innovation and excellence in all aspects of our operations.
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Manager Partner RelationsWestern Union Oct 2023 - Feb 2024IndiaThroughout my tenure, my responsibility has been to lead 500+ people (across 2 sites) across verticals - BFSI, Risk Management, Quality Control, and Customer Service.Further, my emphasis has always been on conducting thorough assessments of vendors' capabilities, reliability, and financial stability. Negotiate contracts and agreements with vendors to establish terms, pricing, and service level agreements (SLAs). Besides, build and maintain strong relationships with existing vendors. As the primary point of contact for vendors, I address any concerns or issues promptly. Perform regular vendor performance reviews to evaluate adherence to SLAs and quality standards. Drive regular audits to assess vendor compliance with contractual obligations and standards. Identify potential risks associated with vendor relationships, such as supply chain disruptions, quality issues, or data security breaches. Develop risk mitigation strategies and contingency plans to minimize the impact of vendor-related risks. Implement process enhancements & organizational changes to optimize vendor management practices and achieve better outcomes.In addition, liaise between different departments (Procurement, Finance, and Operations) to coordinate vendor- related activities and initiatives. Provide regular updates and reports to senior management on vendor performance, issues, and strategic initiatives. Seek feedback from internal stakeholders and vendors to identify areas for improvement and innovation. -
Senior Operations ManagerTaskus Aug 2021 - Sep 2023Indore, Madhya Pradesh, IndiaDuring this tenure, I was entrusted with the accountabilities of leading operational activities of the project with overall span of 1300+ FTE. Managed verticals - Trust & Safety, Quality Control, Content Moderation, HealthCare, and Customer Service.Moreover, I played a vital role in supervising the gamut of Operations Management, including managing stakeholders for service delivery, with an emphasis on ensuring timeliness, quality, and efficiency. Strengthened all domain management processes / framework to improve service delivery.Assessed reports to detect patterns, assisted in the development and implementation of action to enhance service standards, and submitted comprehensive reports to top management. Captured SLA/SLO metrics, reporting needs of client and setup / customize processes to seamlessly meet client's expectation.Furthermore, involved in Strategic Analysis & Reporting to analyze performance, give feedback and implement recommendations as per client requirements. -
Operations ManagerTaskus Dec 2020 - Aug 2021Indore, Madhya Pradesh, IndiaAs Manager - Operations, roles required me to manage project activities with overall span of 100+ FTEs and end-to-end operations for 9 accounts that consist of 7 different verticals - Trust &Safety, Quality Control, Content Moderation, HealthCare, Food Delivery, Entertainment, Customer Service & BFSIMy focus was on managing client & executive level escalations; developed action plan based on the strategic plan & objectives. Ensured effective day-to-day operations of the Association, including management of monthly revenue forecasting
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Quality Assurance ManagerTeleperformance Dec 2017 - Dec 2020Indore Area, IndiaWhile working as Manager/ Deputy Manager – Quality Assurance, I drove continuous improvement for Quality and Delivery, managed process quality & client related KPIs, steered process improvement initiatives, and strengthened Training & Quality management processes/framework to improve quality delivery.Delivered quality floor support, feedback, and refresher. Provided crisp and specific feedback to Front Line Recruitment Teams on quality of new hires. Facilitated Quality and Compliance Team to perform various audits and follow ups based on observations. Highlighted timely submission of process reviews.Before this, as Assistant Call Center Manager/Assistant Manager - Customer Care, my focus was on monitoring end-to-end operational delivery for the assigned program and leading core deliverables in terms of KPI delivery, compliance and administrative needs. Led a multi- team span of 26 individuals with help of 2 Team Leads and managed clients with accountability of weekly, monthly, quarterly and yearly business reviews.Prior to this, as Quality Analyst, I performed RCA, Pareto Analysis, PDCA, RTR, Random Audit, Compliance Audit, Feedback/Coaching, Check Sheet Analysis, BO/MO/TQ Analysis, Historical Trend Analysis, etc.I was involved in Policy Structuring & Moderating, Calibration & Business Review (Internal/External). Trained new trainees, TNI process, and created SOPs. Managed quality audits for agent across all LOB's, published quality dashboard 100% DSAT scrubbing and sharing useful insight with operations. -
Deputy ManagerTeleperformance India Apr 2014 - Jan 2018Indore Area, India
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Assistant Call Center ManagerTeleperformance India Dec 2015 - Sep 2016Indore Area, India
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Assistant Manager Customer CareTeleperformance Nov 2014 - Nov 2015Indore, Madhya Pradesh, India
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Quality AnalystTeleperformance Apr 2014 - Nov 2014Indore, Madhya Pradesh, India
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Asistant Manger Customer Care :- OpertaionTeleperformance May 2012 - Sep 2013
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Technical Support ExpertIbm Global Process Services May 2011 - May 2012
Navid Shaikh Education Details
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Accounting And Finance -
St Aloysious High School, Bhusawal, MaharashtraEnglish Language And Literature/Letters
Frequently Asked Questions about Navid Shaikh
What company does Navid Shaikh work for?
Navid Shaikh works for Shaip
What is Navid Shaikh's role at the current company?
Navid Shaikh's current role is Sr Delivery Manager @Shaip AI | ML & AI, Project Management, Service Delivery, Vendor & Operation Management, Fintech/FinCrime, Risk Management, Customer Service, Telecommunication, Healthcare , Content Moderation,.
What schools did Navid Shaikh attend?
Navid Shaikh attended North Maharashtra University, St Aloysious High School, Bhusawal, Maharashtra.
Who are Navid Shaikh's colleagues?
Navid Shaikh's colleagues are Urja Shah, Jigmet Chodon, Pranav K, Pankil Maturkar, Mohamed Mustafa, Shanto Paul, Meghna Kadwe.
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Navid Shaikh
Deputy General Manager Projects Enables Expansion With Automation & Optimization.Mumbai1rebelfoods.com
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