Naz Tadjbakhsh Campbell, Ph.D. Email and Phone Number

• Delivered learning and talent development expertise to a variety of projects including organization assessment, organization design, change and transition management, and culture transformation across a diverse set of businesses.• Continually developed and applied broad organizational knowledge to address business and organizational challenges by recognizing patterns through an enterprise and systems thinking mindset.• Built trust and collaborated with teams in a global and virtual environment, and partnered effectively with HR Business Partners and OD leaders across the enterprise to transfer knowledge and skills.• Delivered strategies and programs in collaboration with HR, senior leadership, leadership teams, functional partners and external contractors/consultants.• Ensured effective contracting with clear goal and role clarity of senior leader, HR and OD across the lifecycle of projects, and developed clear methods for effective sustainment of results.• Consulted with senior leadership and HR to develop strategies that assessed and increased overall organizational effectiveness, efficiency, and process improvements across businesses.• Worked closely with HR teams on strategies that maximized cast member engagement & enablement and facilitated a culture that maximized organizational productivity and cast member satisfaction.• Researched future workforce trends and collaborated with workforce insights to formulate data-driven recommendations to support clients and inform OD interventions.

• Supported the organization's growth plans by directing and implementing strategic operational processes that increased overall efficiency, training and developing world-class executive recruiters, and providing ongoing internal coaching to maintain a thriving workplace culture with highly engaged team members. • Planned, directed, and implemented creative learning experiences to improve on-the-job performance and skills development of executive recruiters. • Diagnosed, recommended, and pioneered new training processes and procedures to decrease time-to-productivity and enhance learners’ experiences.• Deployed successful implementations of new technical systems such as ATS and CRM with trainings and follow up to ensure learning retention.• Managed organizational change and ambiguity by designing strategic communications and collaborating with key stakeholders.

• Partnered with field and restaurant support center cross-functional colleagues throughout the design, field ready process, launch, and evaluation of training initiatives.• Designed and deployed training and performance support tools for delivery across multiple channels of the business (company, franchise, license, and multi-branded restaurants).• Leveraged cross-functional partners and conducted front-line employee needs analyses to redesign the Shift Lead curriculum with blended learning content and supplemental materials to immerse new hires in the brand, equip them with tools to succeed, and empower them to lead effectively.• Co-facilitated leadership development training sessions to enhance leader self-awareness and foster opportunities for social learning between participants.• Led project management, training strategy, and execution for Beverage Menu rollouts with cross-functional partners. • Conducted restaurant shops to observe line-level behaviors and collect qualitative data on training programs.• Executed needs analyses to ensure training (content, delivery, and measurements) was on point, relevant to the learner, accurate, and accessible.• Provided instructional design and performance improvement guidance for cross-functional initiatives and other projects.

Provided consulting services such as:• Employee survey analysis (qualitative & quantitative)• Training needs analysis• Leadership assessment & development plans• Strategy and action planning facilitation• Organizational diagnosis and assessment• Program evaluation• Change management planning and facilitation• Strategic change communication• Diversity assessment and initiative developmentClients:• Hyperloop Transportation Technologies, Inc. (HTT)• Ingenium Charter School• Troika Design Group• GoodwillKey Contributions:• Steered discussions and provided consultation on digital learning and business transformation strategies to elevate organizational agility and innovation.• Led and managed learning initiatives through various delivery modalities to facilitate self-paced learning and organizational performance.• Boosted visibility of the Human Resources team amongst business leaders and executives by improving HR onboarding practices and procedures.• Leveraged technology and cross-functional relationships to create systems that facilitate effective group dynamics on virtual teams across the globe.• Augmented the candidate experience by improving applicant tracking processes from application submission to onboarding.• Assisted in designing survey and interview questions to evaluate program effectiveness and client satisfaction.• Analyzed survey, interview, and focus group data.• Assisted and took notes during focus groups to ensure accurate and consistent data collection.• Conducted thorough qualitative data analysis in correspondence with coding scheme.• Wrote client reports that summarized findings and provided recommendations to clients.• Conducted company-wide job analyses to understand required knowledge, skills, and abilities for each job.• Assisted in the creation of company-wide job descriptions.

• Ranked #1 salesperson in Cosmetics department for Anniversary Sale 2015.• Ranked #2 salesperson in Cosmetics department for 2015. • Proactively created an enhanced shopping experience for clients through service fulfillment and heightened use of tools/technology.• Partnered with Sales Manager and Counter Manager to identify business driving opportunities.• Developed a repeat-business customer base in order to regularly communicate upcoming events, new merchandise, and product replenishment to increase sales.• Participated in pre-selling and sales driving events as well as processing of damages, testers, and return to vendors (RTVs).

Operations & Training Manager (August 2013-April 2014)Human Resources Coordinator (February 2013-August 2013)Operations Intern (September 2012-February 2013)OPERATIONS• Formalized New Hire Orientation programs for internal and external hires, which streamlined the on-boarding processes into an efficient and consistent practice.• Coordinated company off-site events to facilitate team building while instilling corporate culture.• Reorganized CRM database to maximize efficient usage by sales team.• Designed step-by-step workflows to establish systematic organizational processes.TRAINING & DEVELOPMENT• Developed content for and hosted training sessions to facilitate sales team’s success and leadership development while strategically aligning sessions with organization's mission.• Created training materials such as manuals and on-screen recordings with voiceovers to promote knowledge transfer.• Assisted with quarterly goal setting with specific feedback to facilitate professional growth.• Oversaw internship program to provide growth opportunities by initiating challenging and engaging projects with thorough feedback.RECRUITING• Strategically sourced databases and sites to identify the best candidates for clients' needs.• Published numerous job descriptions to attract outstanding candidates to open requisitions.• Pre-screened resumes, completed phone screenings, and conducted in-person interviews for both internal and external positions.• Scheduled compliant background checks and drug tests with third party providers.• Followed up with candidates to build rapport and followed through to ensure engagement and acceptance of potential employment offers.BUSINESS DEVELOPMENT• Wrote and managed distribution of collateral materials such as mail-out campaigns, company newsletters, client relationship management initiatives, and web content to strengthen brand.• Sought out new leads with targeted sourcing efforts to generate steady incoming business.

• Investigated various available grants to fund prospective research projects.• Conducted literature reviews on articles related to Organizational Psychology and Organizational Behavior to provide background information for current research projects.• Research Topics: Grit, non-cognitive skills, social networks, academic achievement.

Ranked #2 top volume in store's internship program at 99% of PTR goal.• Actively participated in and completed all components of the Internship Program, including time selling on the floor, sales and other customer events, classroom programs, management training, and regional meetings.• Set and achieved personal sales goals while supporting team goals.• Worked as a team player to ensure each customer received the best service possible. • Greeted customers in a timely, professional and engaging manner.• Maintained an active awareness of the merchandise available in the department and store to serve customers as needed.• Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning. • Opened new Nordstrom Fashion Rewards accounts as a means of building customer relationships. • Consistently seeked new fashion and product knowledge to act as an expert for the customer.

• Prepared, designed, and created leadership/skills development tools and instructional materials for in-store training initiatives in 100+ retail stores.• Communicated with store managers nationwide to design innovative coaching, leadership development, and training materials.• Coordinated team building events for new store openings to reinforce and strengthen company culture and mission.• Analyzed survey data to provide insights on improving organizational effectiveness.

• Ran participants through pilot testing, coded and analyzed data, drafted IRB Protocol applications, reviewed literature, and more.• Co-presented, “The Developmental Appropriateness and Educational Affordances of Preschool Online Games,“ at the Early Education and Technology for Children (EETC) Conference in Utah.

• Provided recommendations in beauty products that allowed clients to achieve desired results• Upheld service-oriented practices to ensure optimum consumer experience.• Completed operational tasks such as opening and closing shop, counting the register, and restocking product.• Created, designed, organized, and implemented weekly marketing campaigns to increase online visibility and salon revenue.• Handled customer returns in a manner that kept clients happy and satisfied.Beauty Advisor (May 2010-January 2012)• Provided recommendations in hair products and cosmetics that allowed clients to achieve desired results.• Handled consumer returns in a manner that kept clients happy and satisfied.• Maintained a clean and organized environment for a pleasant shopping experience.

• Leveraged online and in-house recruiting sources to identify and hire the best candidates.• Conducted preliminary resume and phone screenings with applicants for varying requisitions.• Provided complete, accurate, and inspiring information to candidates about available positions and the company.• Identified hiring needs in the organization and implement recruiting strategies.• Wrote and posted recruiting ads.• Performed New Hire Orientations and assisted with completion of new hire paperwork – detail, organization, effectiveness, system improvement.• Made offers to candidates and drafted offer letters.• Recommended new approaches, policies, and procedures to improve department efficiency and quality.• Inputted data to Daily Recruiting Report to analyze recruiting efforts and areas of improvement.