Senior Project Manager
CurrentService Now operations(ITSM, SPM, IRM, Cost Module, Demand Management), Client management, Service delivery, project executions, automations, transformation, integrations.
Feb 2023 - Present
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Navin Acharya Email & Phone Number
Experienced Global Project Manager | Managed Services | Field Support - Dispatch and Onsite | SD | EUC | DC Migrations | ServiceNow Operations | PMO | Client and Vendor Management | India, USA, UK work Experience.
at
Cognizant
1 work email found
@cognizant.com
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✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Experienced Global Project Manager | Managed Services | Field Support - Dispatch and Onsite | SD | EUC | DC Migrations | ServiceNow Operations | PMO | Client and Vendor Management | India, USA, UK work Experience.
Location
Pune, Maharashtra, India
Company size
Who is Navin Acharya? Overview
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Navin Acharya is listed as Experienced Global Project Manager | Managed Services | Field Support - Dispatch and Onsite | SD | EUC | DC Migrations | ServiceNow Operations | PMO | Client and Vendor Management | India, USA, UK work Experience. at Cognizant, a company with 278214 employees, based in Pune, Maharashtra, India. AeroLeads shows a work email signal at cognizant.com and a matched LinkedIn profile for Navin Acharya.
Navin Acharya previously worked as Senior Project Manager at Cognizant and Senior Delivery Manager at Cognizant. Navin Acharya holds Bachelor Of Engineering (B.E.), Electrical Engineering Technologies/Technicians from Walchand College Of Engineering.
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Email format at Cognizant
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{first}.{last}@cognizant.com
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Profile bio
About Navin Acharya
Highly experienced in ServiceNow Operations, Project management, Service Delivery and Operations, Project transitions, SDLC (Waterfall, Agile, Hybrid) methodologies, Scrum master, JIRA , Client relationship management, Onsite lead, Hardware Procurement, Highly experienced in setting up: EUC/Service Desk/NOC/Email Support/Chat Support/Remote Support teams, PMO set up, Stakeholder, and Vendor Management with a demonstrated history of working in the Information technology and services, Banking, Media and Education industry. ServiceNow(SNOW) experience:Develop project scopes and objectives, involving all relevant stakeholders by gathering, analyzing, and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications.Coordinating with the stakeholders to translate the business requirements into actual project planMeasure project performance using appropriate systems, tools, and techniques. considering all requirements, constraints, resources, and deliverables associated with the defined objectivesCreate and maintain comprehensive project documentations accordingly. Perform risk management to minimize project risks Coordinate internal resources and third parties/vendors for the flawless execution of the project. Ensure that assigned projects are delivered on-time, within the scope, and within budget Define & manage KPI’s (leading, lagging indicators) across product lifecycleIdentifying and driving action plans cross-functionally to improve KPI’sIdentify and drive service improvements and transformations including digitization and automationsProvide regular progress updates on the project to stakeholders and leadershipContinuously apply a customer / partner lens across the customer journey to identify and execute operational and business objectivesOperations and Delivery Management experience:• Experience in project transitions, developing project plans, business analysis, and their execution• Strong in Stakeholder management with the ability to communicate exceptionally well (written, verbal, and visual) and partner with key stakeholders with ease.• Experience in operational, procurement, quality framework, ITIL and ITSM processes around Incident/Change/Problem/Release management• Experienced in processes based on ITIL, Six Sigma, and PMI (PMP) methodologies, Quality Framework, SDLC and PM Standards across Waterfall, Agile, and Hybrid methodologies.
Current workplace
Navin Acharya's current company
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Cognizant
12 roles
Navin Acharya work experience
A career timeline built from the work history available for this profile.
Senior Delivery Manager
Work Location: KolkataClient: Public Sector Insurance leader(NIC), IndiaRoles performed:Project transition support, Resources on-boarding, Delivery management,Client management, PMO.
Jul 2022 - Jan 2023
Senior Delivery Manager
Work Location: BangaloreClient: Cargotec, FinlandRoles performed:Senior Service Delivery Manager for Global Vendor Management, Global End-User Support (Remote and Deskside Field Support), Global Data Center Hands & Feet Support consultant.
Jul 2019 - Nov 2019
Senior Service Delivery Manager
Work Location: Oxford shire, Oxford, U.K.Client: Oxford University PressRoles performed:Senior Service Delivery Manager for Global Vendor Management (EUC), Global End-User Remote Support, Global End-user Deskside Field Support, and Global Data Center Hands & Feet Support. Setting up processes around Incident management, release management, and change.
Jan 2017 - Jun 2019
Service Delivery Manager
Work Location: Leicester, London, Bristol, CambridgeClient: Local World, U.K.Roles performed:Service Delivery Manager for Vendor Management, End-User Support (Remote and Desk-side Field Support), Global Data Center Hands & Feet Support.
Sep 2014 - Dec 2016
Transition And Operational Lead
Work Location: Maryland, U.S.A., and Bangalore.Client: Allegis group, U.S.A.Roles performed: Transition and Operational Lead to set up the NOC (Network Operations Center) team and establishing a 24x7 support framework for various Datacenters.
Apr 2013 - Sep 2014
Migration Lead
- Work Location: New York, U.S.A.Client: NBIMKey responsibilities:
- Leading and executing a critical Domain migration activity at client location using SCCM
- Stabilizing Desktop Support Operations at onsite by co-ordinating with remote support team at offshore and technical team at Oslo.
Feb 2013 - Mar 2013
Scrum Master
- Work Location: BangaloreClient: Internal Project (Production Engineering)Roles performed: Scrum master for Service Now (SaaS) Tool for operational reporting.Key responsibilities:
- Acted as a Scrum Master towards setting up various KPIs and SLAs in the Service Now ticketing tool as per specific Client specific SOW of 100+ delivery accounts.
- Completed implementation of Service Now ticketing tool across over 100+ delivery engagements by leading multiple teams of 29 developers using Waterfall, Agile and Hybrid methodologies.
- Assisted new projects with setting up initial PMO processes and establishing a PMO-defined structure by working closely with the center of excellence team.
- Training delivery teams on the importance of Risk & Issue register management, Change Management standards, tracking, and reporting, RAG status reports, etc.
- Acted as a business analyst among O.M.(Operations Maturity)/Delivery teams and OTSLM developers
Sep 2011 - Jan 2013
Incident Management Team Lead
- Work Location: Bangalore and Philadelphia, U.S.A.Client: ComcastVISA Type: Business VisaRole performed: Incident Management team leadKey responsibilities:
- Leading a team involved in maintaining ITIL process and ITSM workflow
- Maintaining SLA, Metrics, and performance aggregates.
- Identify changes that need to be made to contact/escalation processes.
- Performing immediate countermeasures to minimize the impact of the issue on the customer
- Leader for all the Bridge calls initiated for critical business-impacting issues.
Jul 2008 - Sep 2011
Team Lead
Netpro Solutions
- Role performed: Team LeadKey responsibilities:
- Lead a team of L1 Engineers by monitoring their performance functionality and making (and implementing) strategic plans to improve the team performance.
- Identification of process/performance improvement initiatives
- Maintaining SLA targets, Handling Escalations.
- Performing RCA and providing workarounds and permanent solutions to incidents.
- Setting up process around Procurement, Risk and Change management.
May 2007 - May 2008
Technical Support Helpdesk
Techwave Infosolutions Pvt. Ltd
Providing Technical support to i2 users as IS Engineer.
Oct 2006 - May 2007
Hardware Engineer
- Deliverables:
- Installation, Maintenance and troubleshooting problems associated with TOSHIBA laptops.
- Providing basic O.S., system drivers and applications support to TOSHIBA users.
- Providing telephonic Support to TOSHIBA customers.
- Maintaining Stores (Spare parts of Toshiba laptops) for both Sales and Service stock.
- Providing On-site support to corporate and dealing with Up-gradation of units.
May 2004 - Oct 2006
Team & coworkers
Colleagues at Cognizant
Other employees you can reach at cognizant.com. View company contacts for 278214 employees →
SR
Srikanthkumar Ragi
Colleague at Cognizant
Bengaluru, Karnataka, India, India
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RS
Ronald Steven
Colleague at Cognizant
Hyderabad, Telangana, India, India
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RG
Rajkumar Gande
Colleague at Cognizant
Hyderabad, Telangana, India, India
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AS
Arjunan Singh
Colleague at Cognizant
Santuri, West Bengal, India, India
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MS
Munigala Swetha
Colleague at Cognizant
Hyderabad, Telangana, India, India
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RS
Rajeswari Saravanakumar
Colleague at Cognizant
Chennai, Tamil Nadu, India, India
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FD
Fatima Denton
Colleague at Cognizant
Loganville, Georgia, United States, United States
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VB
V B
Colleague at Cognizant
Bengaluru, Karnataka, India, India
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RS
Rajasekar Selvam
Colleague at Cognizant
Chennai, Tamil Nadu, India, India
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AA
Aravind A
Colleague at Cognizant
Pune, Maharashtra, India, India
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Srikanthkumar Ragi
Colleague at Cognizant
Bengaluru, Karnataka, India, India
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RS
Ronald Steven
Colleague at Cognizant
Hyderabad, Telangana, India, India
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RG
Rajkumar Gande
Colleague at Cognizant
Hyderabad, Telangana, India, India
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AS
Arjunan Singh
Colleague at Cognizant
Santuri, West Bengal, India, India
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MS
Munigala Swetha
Colleague at Cognizant
Hyderabad, Telangana, India, India
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RS
Rajeswari Saravanakumar
Colleague at Cognizant
Chennai, Tamil Nadu, India, India
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FD
Fatima Denton
Colleague at Cognizant
Loganville, Georgia, United States, United States
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VB
V B
Colleague at Cognizant
Bengaluru, Karnataka, India, India
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RS
Rajasekar Selvam
Colleague at Cognizant
Chennai, Tamil Nadu, India, India
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AA
Aravind A
Colleague at Cognizant
Pune, Maharashtra, India, India
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2 education records
Navin Acharya education
Bachelor Of Engineering (B.E.), Electrical Engineering Technologies/Technicians
Walchand College Of Engineering
FAQ
Frequently asked questions about Navin Acharya
Quick answers generated from the profile data available on this page.
What company does Navin Acharya work for?
Navin Acharya works for Cognizant.
What is Navin Acharya's role at Cognizant?
Navin Acharya is listed as Experienced Global Project Manager | Managed Services | Field Support - Dispatch and Onsite | SD | EUC | DC Migrations | ServiceNow Operations | PMO | Client and Vendor Management | India, USA, UK work Experience. at Cognizant.
What is Navin Acharya's email address?
AeroLeads has found 1 work email signal at @cognizant.com for Navin Acharya at Cognizant.
Where is Navin Acharya based?
Navin Acharya is based in Pune, Maharashtra, India while working with Cognizant.
What companies has Navin Acharya worked for?
Navin Acharya has worked for Cognizant, Netpro Solutions, Techwave Infosolutions Pvt. Ltd, and Hcl Infosystems Ltd..
Who are Navin Acharya's colleagues at Cognizant?
Navin Acharya's colleagues at Cognizant include Srikanthkumar Ragi, Ronald Steven, Rajkumar Gande, Arjunan Singh, and Munigala Swetha.
How can I contact Navin Acharya?
You can use AeroLeads to view verified contact signals for Navin Acharya at Cognizant, including work email, phone, and LinkedIn data when available.
What schools did Navin Acharya attend?
Navin Acharya holds Bachelor Of Engineering (B.E.), Electrical Engineering Technologies/Technicians from Walchand College Of Engineering.
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