Customer Service.Product Knowledge.Deliver exceptional levels of customer service to guests across all categories of product through design consultation.Communicate what is relevant and meaningful to the customer.Actively collaborate with management in store / Head Office.Actively collaborate with mangement and associate colleagues in other HFD Brands.Actively collaborate with management and associate colleagues to optimize selling opportunities.Establish & develop selling opportunities arising from the designer programs. 'Save the Sale' where quality /Availability issues arise.Build Guest database relationships.Identify key individuals/groups/ organisations that present commercial opportunities.Attend product knowledge development activities.Attend selling skills development activities.Mentor Associates on how to build and maintain client relationships.Lead the store "ground game" by executing high quality design consultations in the guests home.Lead the store "ground game" by executing high quality design consultations in the place of business.Identify,develop and drive business sales opportunities.Maintain accurate record of sales log.Maintain accurate record of returns log.Log LOA approvals on weekly basis.Drive add-on sales of accessory products.Utilize mood boards / Space Plans / instore Collateral.Present compelling and professional decorating plans.