Specialist - Support Project
1. As part of the Support Team worked closely with Technical and Functional consultants of other modules to resolve the issues as per priorities2. Analyzed FICO-related trouble tickets, discussed with the Business Users, determined the root causes and resolved them in a timely manner.3. Worked on Incident Tickets for system errors, User training, and support.4. Worked on Change requests when it came to configuration changes.5. Participating with technical consultants in the modification of outputs and program changes Configuration of CR (change request).6. Handling P3, P4, and P5 tickets on an urgent basis from the user via the service now ticketing tool.7. Doing Unit testing in the Development server and preparing documents for Unit testing.8. Doing UAT testing and integrated testing in the quality server and preparing documents for UAT testing and integrated testing.9. Analyze Tickets which includes identification of the issue, determining root cause of the issues and issue resolutions.