Summary of Responsibilities:Develop, lead, and execute the Sales & Business Development strategy and goals, in line with the company mission and vision. Lead new business growth, including setting and executing sales priorities and setting targets for the team.To ensure partner eco system derived as per the CRM process and preserve partners, resellers and referrals relationship Work directly with brands, building collaborative, quality relationships that drive forward partnerships from lead to close and beyond Develop the organization design for the function and hire, train, and manage the team to ensure targets are met. Manage Sales and Business Development KPIs, ensuring revenue, brand and team goals are set strategically and achieved Develop the framework and approach by creating and growing brand partnerships, and scale it through sales/ marketing team Develop and roll out sales and business development process, policy, and compensation plans in partnership with Sales Operations Contribute the product roadmap and priorities in alignment with anticipated brand requirements and revenue opportunities Develop and evolve Roboxa approach for expansion into new categories and international marketsDeliver product training and managing sales deck outside of regional partners around the globeAchievements:Successfully closed warehouse vision picking within 2 months upon product launch 3 major events in year 2018Government penetration and accept Roboxa as a pioneer in Malaysia embark IR4.0Collaboration with local GLC – Pernec, HeiTech; Known global brand – NEC, Dimension Data (80% WIP); Universities – University Malaya & University Technology Malaysia and others – Sopicautomation, Non profit org – MiDEC, MIDA

Navin Karan as a freelancer/TTT Trainer who works closely with Malaysian small businesses owners by collaborating with their ideas into reality.CLIENTS:BSA CRESCENT ACADEMY SDN. BHD.Engagements: Participating tenders by directing for winnable strategies Generate & Raise program under HRDF Presentation & ice breaking session with new clients Public class programs (Conduct or Facilitator)– Oracle, Softskill, IT courses (mostly HRDF claimable)Achievements: Generate Logistic Program for fresh graduate unemployment program, value RM300, 000.00 Raise MHE program for high risk youth with SPM qualification, value RM 95, 000.00ILMU TECHNETBIZ (iLMUTECH) SDN. BHD.Engagements: Participating tenders by directing for winnable strategies Presentation & ice breaking session with new clientsAchievements: Oracle 12C for Client KTM, value RM30, 000.00 CeX (Customer Experience) Public Class - TrainerI-WORLD TECHNOLOGY SDN. BHDEngagements: Work strategies and engaging JV partners for HRDF tenders – eg WAGES, SMDP tenders – cumulative tender worth RM 3mil End user for 1MGRIP program under HRDF programs Work on content, module for SBL & SBL Khas programs for customize softskill programsAchievements: End users enrollment in 1MGRIP, clients e.g ATOS, Xcess Group, VADS; project value RM 72, 000.00 Soft Skill program as a Trainer - S.T.A.R for 2 clients ATOS, project value RM 5000.00 and UTS Telemarketing (coaching & mentoring), project value RM 11, 000.00GLOCATECH SDN. BHD.Engagements: Work on CIAST tender only for TTT programs; submitted 8 tenders cumulative RM 230, 000.00 Locomotive initiative for JPK new skills for CIAST(Centre for Instructor and Advanced Skill Training/ Pusat Latihan Pengajar Dan Kemahiran Lanjutan) with KTMB collaborationAchievements: CIAST tender LOA – TTT for CompTIA Security+, successfully delivered; project value RM 28, 200.00

Date Joined : April, 2011Date Left : June, 2015 Start Contract : July, 2015End Contract : April, 2016 Summary of Responsibilities: Responsible for the overall performance of the engineers with a strong focus on SLA performance Report on team performance as requested and to perform analytical measurement Supply all required operational data on an ad-hoc and structured basis Monitoring for performance of all KPI's including SLA metrics Managing crucial projects and delivery report to the C-suites clients  Providing coaching and expert advice to the team members  Organise team activities such that we meet our delivery commitments and SLA’s Ensure that the team works to agreed & published policies and procedures Responsible for the overall performance of the Engineers Supply all required knowledge on an adhoc and structured basis Monitoring for performance of all KPI's of Engineers Providing coaching and expert advice to the Engineers CSI lead for the Pernec subsidiaries and execute the Service Improvement Plan (SIP) by ensuring the improvements work & deadlines are met in timely manner Active in pre-sales deployment for potential managed services business and ensure agreed SLA are met after sales for received incident log Forecasts volumes for cost, manpower requirements and work force management. Maintains harmony among workers and resolves grievances. Develops and maintains close relations with agencies or bodies, both tangible and non-tangible. In-house trainer for Customer Engagement & Soft Skill.Achievements: Managed SPANMS E2E and Passive Probe - CoA successful & progressive to Active Probe and BMS collaboration Northport Enhanced level to Pernec Engineers, value add for client; new scope enhanced  Drive DLCM successfully for phase II and III

Summary of Responsibilities: Participate in Daily Executive Review (DER) & Daily Service Review (DSR) meeting Problem ticket creation for severity 1 Incidents as mandatory & upon request from the client (Nissan) below severity 1 Engaging support group for permanent solution & prevent reoccurrence of the issues Chairing business impact meeting for open incident tickets to ensure permanent solution within the SLO (Service Level Operation) Work with technical team and vendors for the root cause and to provide permanent solution or to minimize the impact for the customer Monitor and escalate the problem ticket which delays progress from the technical team or the vendors Ensure Incident Management team or support group create problem tickets for severity 2 and below if it is a temporary solution Monitor task ticket & change ticket which was created from the problem ticket Responsible for all problem ticket resolved within 10 business working as per SLO Chairing meeting with customer (Nissan) for updates on problem ticket progress weekly Author for work instruction to run report in remedy 6 & 7 Author for alert template, RCA template & to come up with standard script for updates in work log in remedy Liaising with Incident Management team on severity 1 & 2 incidentsAchievements: Successful in phase I transition for Problem Management CSC for Nissan Project.  Phase I Problem Management achieved the SLO (Service Level Operations)

Summary of Responsibilities: Managing quality analysts QA Team- each QA handling average 3-4 account which covering agent calls, ticket and also to ensure work instruction and process for specific account are followed. To conduct soft skill training and Call & Ticket Quality training; briefing on ISO awareness Engagement training for new accounts, processes, products and conduct assessment test Mentoring coaching for the QA team Generate monthly report to the OM (Operation manager) with trending analysis During transition phase involve in internal mock up till go live for call monitoring Set KPI for QA and do the tracking by quarterly Involved in ISO 9001:2000 (QMS) & 27001:2005 (ISMS) Certification from planning to implementation and execution to maintenance. Monitoring Corrective action (CAR) & Preventive action (PAR) To work closely with team leads and have effective communication in areas relating to quality improvement in order to ensure all accounts deliver quality outputs based on the customer requirements (contracts) Monthly presentation with HOD for the within SLA and breeched SLA To work on SIP for breeched SLA to avoid reoccurrence  To provide innovative ideas for improvement on Quality unit for Managed Operation (MO). To assist in global convergence plan of Internal Standards for KL MO Suggest on first time fix (FTF) Post transition to be involved in side by side coaching for call monitoring Achievements: The CSR (Customer Service Representative) receive more compliment/ kudos from the clients – to be part of CSR’s KPI for carrier growth Successful in Alstom customer process & experience audit.  Gold & Silver award for CCAM – 2006 – Atos Origin (M) SdnBhd contact center Certified in ISO 27001:2005 audit, Aug 2009 - Atos Origin (M) Sdn. Bhd Successful maintaining ISO 9001:2000 surveillance audit, Dec 2008