SEPTEMBER 2023 - PRESENT, SENIOR EXECUTIVE IT BUSINESS SUPPORT AT LIBERTY GENERAL INSURANCE BERHADAssist all employees with any company laptop or desktop on IT related issues.Assist users over the phone, in-person, and remotely using multiple platforms.Training & awareness, SME for Transformation Operations and first point of contact for all IT matters.Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software.Office365 supports setting up devices and email clients, tablets, mobile phones, and computers.Configure, deploy, and relocate desktops, laptops, printers, and any other related devices.Identify, troubleshoot, resolve, and document end-user system issues requests.To perform IT due diligence & engage with printing vendor management.Test and evaluate new technology to drive continuous improvement in IT support.Provide technical support across the company to ensure optimal operations. Oversee IT vendors, negotiate contracts, and ensure SLA compliance.Develop and manage disaster recovery plans and data backup processes.Maintain SOPs and IT infrastructure documentation.Support in updating the IT Service & Assets Catalogue

FEBRUARY, 2020 - SEPTEMBER, 2023, SENIOR EXECUTIVE IT GOVERNANCE & PROJECTS AT AMGENERAL INSURANCE BERHADSupport Operations on IT & QA matters in quest of improving overall efficiency and quality of the department.Performing process level audit, communication to staff/ management, and the role is required to take on additional tasks such as calibration sessions, quality dashboard reporting.Training & awareness, SME for Operations and first point of contact for all IT matters.Quality assurance improvement perfection across operations.Address inefficient systems that leads to delay or inaccurate policy issuance/ reconciliation.To perform System Integration (SIT) is carried out by vendor before execution of the UAT by end users.Single point of contact for it issues escalations & project initiatives.Analyze top quality issues & provide recommendations.To perform post verification after the deployment of the solution in production environment and keep update the IT tracker. To extract daily BAU data and engage with vendor for printing. To prepare monthly summary report of data printing.

APRIL, 2018 - FEBRUARY, 2020, SENIOR EXECUTIVE IT SUPPORT AT AMGENERAL INSURANCE BERHADTo install and configure computer hardware operating systems and applications for new deployment pc or existing user pc.To perform daily BAU support on AS400 & KCORE system issue encountered by operations units such as payment department, motor department and non - motor department.To perform raise service request to a formal submission of a request for service, hardware, or software such as AMGKEC, AS400 & KCORE system related.To perform User Acceptance Testing (UAT) referring to the last phase of the application testing process which involving the end user.To perform System Integration (SIT) is carried out by vendor before execution of the UAT by end users.To perform system deployment is a holistic implementation plan in live environment involving people, processes, and technology in which successful installed for user.To designed robotics process automation (RPA) refers to software that can be easily programmed to do basic tasks across applications. To perform post verification after the deployment of the solution in production environment and keep update the IT tracker.To perform extracting spool file from BAU system, uploading and do reporting data for outsourced printing related.To perform generate monthly TAT report from system by edit using macro in excel format and create monthly dashboard.To monitor and troubleshoot Outlook server for end user whenever encountered problem.To manage and monitor the AD server daily basis.

JULY, 2016 – APRIL, 2018, IT OFFICER AT HIROSE ELECTRIC (M) SDN BHDTo install and configure computer hardware operating systems and applications for new deployment pc or existing user pc.To perform daily check sheet report for monitoring and maintaining computer system and networks issue.To troubleshoot system and network problems, diagnosing and solving hardware or software faults.To do computer asset listing and updating asset listing for monitoring how many staff is using company asset.To provide support, including procedural documentation and relevant reports.Responded to and resolved computer system problems as required.To monitor Symantec antivirus server, prevent user pc from affectingVirus and do Symantec monitoring listing.To do monthly inventory report, keep update computer listing and present inMeeting.Managing User accounts using Active Directory.To do networking layout for department relocation place.To support and troubleshoot problem for RPIC and HOPIC system such asprogram cannot on, network problem, program patch missing, program cannotLink to server and etc.To do daily work report and need to update superior and japan factory ITDepartment by email.

JULY, 2013 – JULY, 2016, COMPUTER TECHNICAL ENGINEER AT FUTURE IT WORLDInstalled and maintained computer operating systems, hardware and software packages.Provided technical assistance and resources on a regular basis.Verified fresh hardware and software for compatibility with company systems.Upheld technology procedures in coordination with information technology teams.Maintained and updated Windows operating system monitors, platforms and network infrastructure.Responded to and resolved computer system problems as required.Managing User accounts using Active Directory.As been work as outsource Computer Technical Engineer at Kenanga Investment Bank Berhad representing Future It World.As been work as outsource Computer Technical Engineer at Hirose Electric Co., Ltd. representing Future It World.