TRADE FINANCE - REMITTANCE 1. Handling Import Remittances for various clientsall over PAN India.2. Client raises Remittance and LAI request inonline Digital platform, after scrutiny we processthe request3. During scrutiny, if incomplete documents /documents mismatch found, will clarify withclients via email and Calls.4. If the documents are clear, I will proceed furtheror else will reject the transactions, as per YBLand RBI guidelines and protocols.5. Resolving transaction related queries anddiscrepancy is major taskDaily Roles:1. Trade transaction related queries.2. Regular follow ups until queries resolved.3. Escalation handling.4. Team email box monitoring.Call Handing:1. Handling PAN India trading calls.2. Resolving client challenges.Queue Monitoring:1. Handling trade transactions in Omni flow2. Resolving documents related queries for bothImport of Goods and Services3. Resolving Rate Issues, Document Issues,Currency Mismatch Issues, Financial Issues,Handling approval related issuesResponsibilities:1. Handling 5-8 people in processing team2. Regular co-ordination with Maker and Checkersuntil completion of transactions3. Often conducting Huddle session with team4. Understanding the customer needs andcomplete the transaction on stipulated time5. Working on Process Improvement6. Forecasting workload and scheduling staff tomeet anticipated workload within scheduledturnaround time thereby enhancing efficiency.

Brief Objective:1. Main role is to support Barclays bank customers and Intelenet is the third-party system for Barclays. 2. Barclays provide the necessary documents to us on daily basis, based on the requirement provided by the clients, we validate those documents and providing discounts to the customers by using Siebel application.3. Determined the specifications of customers by actively listening to what their system needs and action it based on the protocols of the bank.Roles: Providing timely feedback focusing more on quality perspective. Being on par with the client on data requirements and delivery. Responsible for the quality of the outgoing data to the end user. Managing the quality of data for projects with various SOW/SOP.  Pivotal role in ensuring successful process GO-Live (Barclays - Cash Management Operations) Gained exposure in different sub processes and received client appreciation for timely completion of the training. Leading the team for Innovation ideas, First Time Right (FTR project), and Value Stream Mapping which were showcase to leadership teams. One of the key contacts for technical issues - Chennai operations with onshore clients.Achievements  : • In the year 2015, won the Best New Comer award • In the year 2016, won the Customer Champion award • In the year 2017 ,won the Above and Beyond award